HostGator

I had the most awesome experience today! HostGator answered each of my questions with clarity and patiently walked me through step-by-step so that I could achieve the result that I sought. Thank you again, HostGator!

I inherited these sites and Host Gator from previous owner. The price for services are cheap, but the old saying you get what you pay for. I have had nothing but problems with my websites and Host Gator support. I purchased all of the security, backups, malware, packages you offer and I continually find my website either down or in jeopardy. Your support for your products totally sucks!

Tech support sucks. They don't let you talk to the people that are actually handling your case so it is a game of "telephone" where the person you talk to on the phone just relays the wrong information to the people who are working on your case. I had my case "closed" three times because they thought they had resolved the issue when they had not even come close to resolving the issue.

Because I thought they were reliable, but I was wrong! They are one of the most expensive and if they suspend your website for even 1year and you don't use it, when you want to reactivate your account you will have to pay for all the period they had suspended your website as well which they will not tell you until you have made payment! This is total fraud!

Support team do not follow through on requests. They don't read the case notes to understand the background and follow the script of apologizing but not actually moving the case forward. I've had to make contact 20+ times and requests are not processed. Frustrating experience. A case owner should be assigned and they should follow up with the customer until the case is complete.

I have been a HostGator customer for close to 20 years I think. I used to find navigating your website easy. Now, it's so difficult. I have tried countless times to find previous invoices in Billing. They aren't there. That's just a start.

Our website has gone down twice in the last 2-3 months due to a system glitch and our account was not correct or updated in the portal. This is so scary, and not much was done by way of customer service to reassure me this wouldn't happen again.

Every time I have trouble logging in to see panel or web Mail, When I login right here, I still can't open. My email takes several tries then somehow I usually get in. I used to be able to login and get to it right away every time. And right now, I won't even let me leave you this rating.

The recently updated user interface lacks user-friendliness, and despite having paid for the service, I am confronted with intrusive ads upon logging in. This is not the experience I anticipated from a paid version of the service.

When I create store procedures with my assigned user, an any moment the definer change to *******@localhost (automatic) and then create my store procedures again. And I don't understand why?

When I had problems, the support assisted and most of the time they solve the problem. I am grateful for wordpress support. But when I had issues with the database, they not solve and I re-create my structure again. (Store Procedures), and that wasted my time for me and yours.

My website has been down at least three times this month. It has been completely down since this morning, and no idea when it's coming back. All of my products that I paid for just last month have been deleted.

Hostgator used to be super affordable and really functional for me with very effective support. The recent price increase, when I use this account for basically nothing, is ridiculous. I talked to support and was offered a discount, but the discount was never applied to the account. You guys used to be great but now you're just meh.

Very user friendly. Efficient and professional, have used for many years.

I have been with you for many years. I don't remember why I chose you originally, but you have satisfied my needs so I stay. The only reason for the 4/5 and not a 5/5 is because I've been waiting for you to upgrade the php on my server to php 8 but it is still 7.x

I hate this new payment page. It is difficult to navigate and half the time I give up and try to come back to it. The previous way was much easier, this is bullcrap. If you don't want my money I can always find someplace that will take my money without having to jump thru hoops. Change it.

The Interface was perfect and I could find everything. You decided to change the interface for improvement reasons. Now I cannot find everything right away. Because of this interface change you did, I now have to look for another hosting company. What you could have done is to have both interfaces and allow the customers to choose between the old and the new one.

You dirty $#*!ing con artists are the biggest pieces of $#*!ing $#*! on earth, way $#*!ing worse than those $#*! suckers from iPage. You low life $#*!s made a page to show the privacy update bs, and it doesn't even $#*!ing say which domain it is for... I thought it was for the one I wanted to protect and I find it it's for the one I am canceling, you stupid $#*!ing $#*! sucking mother $#*!ers, I hope you burn in $#*!ing hell.

It took me 3 months just to get the website ranking and its been up for a now the chat will not give me time to do anything and wants a rating so they are getting a poor servicecouple of months now when I go to log in it says site can't be reached

The only thing you added that I like is phone verification to log in, if this lock works on all log in related stuff to c panel, good. Otherwise you need to add it to include that so no one can hack in.

More reliable than the last, but Siteground is making me want to switch. If the next time I need to make a client's website more robust and Hostgator tell me I need a VPS account when Siteground is so willing to modify a basic account. So 4 stars and not 5 stars for that reason.

I have had nothing but trouble with HostGator support. I have spoken by phone, email and chat. Each and every person has been unhelpful and make me feel unvalued as a long time customer. I have been threatened, lied to and given false information by HG reps and I have all of the emails and screen shots of the chat conversations to show all of the negative interactions. I am one step away from cancelling my HG account all together and migrating to a new host. I have had my patience tested and pushed to the limit. One star as a rating seems too much at this point. Sadly.

Somethings I don't understand and feels like i'm paying for overlapping services. Like I pay for the business plan and then I need to pay for extra security and then to have backup I have to pay for that but that seems it should be covered under the business plan.

I think it's all working well, I like that I can access live chat support from Aus and get my problems solved quick.

Quick and the issue was solved in one chat, thank you!