HostGator

I haven't had functional access to my site, fflisca.com, in over a month. They've escalated issues twice. The most recent time, I've heard nothing back. Now I can't even access any of my sites through the panel. In 24 hours, I move all of my businesses elsewhere.

My website still can not open, neither website work, nor emails inbox work, I sent many emails request for support, no confirmation or receive emails, no reply, please, since 20 Dec. 2023 till yet. Please support me and solve the problem and send this evaluation and I ' ll reply. ( my website:www.top-gcc.com), my email: *******@yahoo.com, mob.phone *******317.) I have the following emails address do not works ( stopped since 20 Dec.): *******@top-gcc.com, *******@top-gcc.com... Thank you

Suddenly this am i could not access my email or log on to the c panel.
I attempted to trouble shoot - no success.
Reached out to chat who indicated my business plan needed renewing.
We did that - still no access to the 2 issues above.
Help said wait 20 minutes/
It is now 4hrs and still no access to cpanel or my WORK email

The revamped interface is significantly less user-friendly. I find it quite intolerable; there's a sense of chaos, and the payment history is nowhere to be found. It's nearly impossible to locate the option to settle a particular invoice, and the overall impression is that of utter disarray!

Terrible service. I am missing tools on my dashboard that I have paid for and for over a month i have been contacting support. They have no clue and don't care to help me. My production is on hold because of this.

Once again, my issue did not get resolved.I was charged for services that I had already cancelled and did not receive a full refund. I also continue to receive messages regarding old domains I've already cancelled. I've turned off renewals again and again since I do not want them renewed. I should not keep getting charged for these domains. I will migrating all domains off your platform soon.

Customer service was awful as usual. The support team is the worst in the business! Lack knowledge, skills and most importantly, empathy and respect for their customers. I have issues that have not been addressed since last year!

Security issues have become a problem and it seems that it is now a problem for the sake of hostgator now getting in the business of selling malware removal services!

The other issue is that my web developer is constantly being delayed from work due to the tech support not recognizing his pin for access!

Your services are weak, you do not listen to your customers, you do not meet expectations for a high quality hosting solution, we will be discontinuing our collaboration with you at the end of our current contract!

Host Gator is a horrible buggy service, the website is often down, and their site is so buggy I can't even renew my service, and the customer support is non-responsive. I would never recommend Host Gator to anyone.

Things are not working properly as they use to with our email and we cannot log directly into email account, it make it difficult to access and respond. We do not know why it stopped working or how to fix it.

They were top-rated, but their service and policy has been a major letdown. I ordered a server that came with the wrong hard drive and was told I couldn't cancel it and order the right one for a refund. I'm stuck with a server I can't use.

I've been with you all for over 10 or 12 years now and never had a problem with your service until recently. A few years ago I would have given you a 5, but recently the quality of your service has unfortunately started to diminish. I hope you all can continue to improve your service.

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Charging (or double charging) for what used to be free add-ons in the past, barely intellible customer service outsourcing, impossible to navigate accounts page, etc. Far cry from what HG used to be ten years ago.

I have been on messaging with support for 2 weeks now with 2 different technicians and not getting any results. My SSL is not working for my site and it's honestly frustrating to pay for a service and not have it work.

I've been a customer of Hostgator since 2006 and the rate for reseller hosting has been $25 a month. I received an email today advising me that I was charged $43 for hosting from Hostgator. They failed to notify me that the rate had been increased to $43 a month AND they turned on auto-renewal without my permission or knowledge, taking money from my paypal account without my permission. I think it's only fair that since I wasn't advised that the price would be increase to $43 a month and the auto renewal was turned on without my permission, I should be refunded the difference between $43 - $25 = $18. I will not accept a credit towards next month because I plan to find another service and be moved before then. I'm NOT paying $43 a month. There's tons of other companies I can find which offers reseller with
Unlimited disk space & unlimited bandwidth for $25 a month or less.

Dexter Y. Was able to sift through all of the unprofessional activity I experienced from representatives and a supervisor 03/13/2024. Not logging my call information, Support did not forward the case number they sent to me to the customer service dashboard or I was told it did not exist. Both agents + the supervisor tried to up-sale me to a product I did not need in the VPN. But Dexter Y. Got on the phone, listened to my problem, calmed my nerves and proceeded to fix the problem I was ready to pursue with an Attorney for support. That deserves 5 stars - I have been paying fo this account for 21 years and it's the first time I felt truly upset with the service. THANK YOU DEXTER!

It popped up on a email so I decided to give them a try and I am very pleased with the results. I have been with them for three years. If I have any problems with my email they take care of all my needs immediately.

Hostgator is a bunch of inexperienced people working from the Philippines. I purchased a dedicated server and they did a dns name change and lost all my data without my permission and it was in the middle of my backup. Then they promised to give me money for the trouble and make me sign a release which I did and they have not given me any money. It's mean almost 6 month and they don't respond. Looks like I have to sue them. Even the person on the phone said he can't wait to see what happens and how much they will give me. Don't ever use them, they have the worst customer service and it's impossible to get ahold of a manager or escalate your case because the engineers are located in a different time zone from the customer service reps who are not educated. WORST WORST WORST EVER!

I checked out other webhosts and so far this is the best webhost I've used. Easy to use dashboard/control panel, and my website had accessibility issues only once in the 15 years of using the service. I love it and would recommend it to anyone.

Historically I've been impressed with this platform and the support in particular, however in the last year I've notice with increasing consistency the support staff does NOT understand the platform or basic technical foundations. When I'm arguing "propagation" with settings that DO NOT go beyond the specific server settings and I have to point out the technical realities there is something very very wrong. This is but one such interaction where it is glaringly clear that tech just does not understand the question or the technology they support. This does not bode well... be thankful that I only docked one star.

Your websites are much harder to edit (wordpress) than they used to be when I used your services 3-4 years ago. Years ago, you had the best in the industry. Now they are very difficult to build, use, and maintain.

Top tier service, great support, quick turnaround, thank you!