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    HostGator

HostGator

Overview

HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.

  • Value
    85
  • Shipping
    36
  • Returns
    48

Proactively asks for customer feedback

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Positive reviews (last 12 months): 53.8%
Positive
3,166
Neutral
695
Negative
2,029
View ratings trends
46
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How would you rate HostGator?

Reviews (13,418)

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Reviews that mention popular keywords

customer service (713) tech support (137) support team (98) tyler moore (80) domain name (63) user interface (34) control panel (28) web designer (36)
Thumbnail of user philb489
New Mexico
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

The web hosting is Satisfactory. Works as advertised and simple to update.

Date of experience: August 28, 2024

Thumbnail of user giovannya5
Florida
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

Quick and easy, no trouble at all. Took less than 10 minutes.

Date of experience: August 28, 2024

Thumbnail of user jasone1095
Canada
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

Easier to understand tools in C-panel would be better. Sometimes its a bit too technical.

Date of experience: August 28, 2024

Thumbnail of user abdullaha888
Saudi Arabia
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

It's perfect no need for support any time, I am happy with your service

Reason I chose this business:

The best hosting service

Date of experience: August 28, 2024

Thumbnail of user joser2480
Spain
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

Good customer service, fast and efficient. The chat works correctly.

Date of experience: August 28, 2024

Thumbnail of user michellee1721
Canada
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Stop it. Stop trying to get a review, stop trying to sell me $#*! when I just need to login and stop trying to make it harder to navigate what used to be a good cpanel. Try offering some customer service. It use to be good, now it's nothing but frustrating.

Date of experience: April 1, 2024

Thumbnail of user diegom279
Australia
1 review
0 helpful votes
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January 21st, 2024
Verified purchase

The new interface is terrible. My Codeguard portal disappeared and now i cannot access it. The quality is not good, some lines are thicker than the other. I looks like an unfinish project that was pushed without proper testing completely disregarding the customers.

Date of experience: January 14, 2024

Thumbnail of user chrisb4496
Virginia
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

Great! My rep was very helpful and helped me untangle the issue I was dealing with.

Service

Date of experience: August 22, 2024

Thumbnail of user sohaili5
Pakistan
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

Accidently chosen the wordpress. Becuase it does not offer the services metnioned in their plane on the website.
Business Plan now e-Commerce Plan has been following offerings:

1.Unlimited disk space: It is limited to 20 GB and 100,000 files which.
2. $500 Google Ad spend match credit AND $100 Microsoft Advertising credit: It is a joke
3. Cloudflare CDN​: yet not configured
4. Dedicated IP address​: I have enabled after requesting the support.

Date of experience: April 1, 2023

Thumbnail of user daniell2629
New Jersey
1 review
0 helpful votes
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January 19th, 2024
Verified purchase

The only reason we pay for this service is to have a website up and ready. However,I haven't been able to edit my websites, whenever I tried to go into the SiteBuilding login, a message pops up saying there's an issue. Very dissapointed

Date of experience: January 12, 2024

Thumbnail of user sonjaj73
MK
1 review
0 helpful votes
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January 21st, 2024
Verified purchase

Some history is missing to my account also why I must to have one payment left,why to left any payment I don't like my payment to be exposed so I don't like to be leaved here in the account but I can't remove it., that's not god so I'm disappointed after 15 years with your company :(

Date of experience: January 14, 2024

Thumbnail of user anthonyd2408
New Jersey
1 review
0 helpful votes
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March 2nd, 2024
Verified purchase

I wanted to choose a shorter domain contract and I cannot do it without chat or a phone call. I went I chat twice but the time it was taking to get a new contract time was excessive. I could not wait and asked the person who I chatted with to email me with the new price for one year and he/she did not email me with the details. So I am just renewing for three years. Your chats take too long. Guess I should have just called.

Date of experience: February 21, 2024

Thumbnail of user sawita
Thailand
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

Vijeth has helped me with an email issue that caused my company a lot of problem. Vijeth has been very patience and helpful. I have talked with 2 Hostgator support yesterday, they gave me ways that could fixed the issue but nothing worked. Vijeth understand the issue clearly and did not waste anytime.

Date of experience: February 6, 2023

Thumbnail of user mikek2005
Pennsylvania
1 review
0 helpful votes
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February 11th, 2024
Verified purchase

I chose HostGator years ago before the ads and that window that tries to force you to buy extra protection where you have to find the link at the bottom of the page... i feel like im dealing with the mob.

Date of experience: February 4, 2024

Thumbnail of user margareth1891
Georgia
1 review
0 helpful votes
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March 6th, 2024
Verified purchase

I've had this hosting service for months, and every time I come to do something I hit a brick wall. This time it is setting up an Outlook mailbox. I have copied and pasted everything from the instructions I was provided, but I keep getting a server error--both on the Outlook app and in my Cpanel. I've never had so much trouble setting up a website and accompanying emails as I have with HostGator.

Date of experience: February 25, 2024

Thumbnail of user jeannief73
Maryland
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

I have a domain that I no longer want because the client did not want it after I paid for it. It is on auto renewal even though I did not put it on autorenewal. The dashboard won't let me take it off autorenewal. You just charged me for it which I was willing to let go, but I sure don't want to pay for it again next time. If I don't want something on autorenewal or I want to stop having a domain I need to be able to do so. This is exactly what made me leave my last domain registrar.

Date of experience: March 29, 2024

Thumbnail of user hughm239
Arkansas
1 review
0 helpful votes
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January 23rd, 2024
Verified purchase

Th opening page put the login below the line of the screen. It took me a while to find out how to login. Maybe it was a mistake. I take it as a shameless gambit.

The new pages came without any explanation or training. I had to figure it out. Seriously.

Date of experience: January 16, 2024

Thumbnail of user solomonrajs
Sri Lanka
1 review
0 helpful votes
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February 26th, 2024
Verified purchase

I have been a customer for ages and now I am trying to add new card to my profile to renew my services but I am not able to add and I requested support but still not solved. It's been more than a week

Date of experience: February 19, 2024

Thumbnail of user michelleb4816
Texas
1 review
0 helpful votes
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January 20th, 2024
Verified purchase

I chose hostgator in 2010 when it was a Texas based company. It was the best price and best support in hosting along with ease of use for non-programming background. All of that changed when the company sold. Customer service in India is subpar, but improved over my last few encounters. The overall service has suffered and the price pretty high.

Date of experience: January 13, 2024

Thumbnail of user erinr559
Canada
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

My site has been hacked. It happens. But I want my cpanel restored so I can rebuild. This is taking weeks. Should be easy, but I'm stuck waiting weeks. Likely going to move my hosting because of this horrible service.

Date of experience: January 11, 2024

Thumbnail of user linetter8
South Carolina
1 review
0 helpful votes
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February 7th, 2024
Verified purchase

I was in chat. Purged because it took too long.
I was in chat. Purged because it took too long.
I called and waited, no one for 15 minutes.
I chose HostGator because it is known, reputable, and has (?) good customer support.
I know you are currently having problems. I expect more transparent honesty. If you cannot serve me within 20 minutes. Say so.

Date of experience: January 31, 2024

Thumbnail of user tonyl538
Virginia
2 reviews
0 helpful votes
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March 26th, 2024
Verified purchase

There is no explanation that the $14.95 privacy is PER DOMAIN It is bait and switch marketing. It was not until I pressed buy now that I was provided with the fact that I had just paid $14.95 X 10 for 10 domains. It is NOT clear! Very slick / poor marketing!

Date of experience: March 16, 2024

Thumbnail of user modoun1
Gambia
1 review
0 helpful votes
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January 11th, 2024
Verified purchase

The current user interface is not user friendly and very confusing., takes me a long time to figure out what is what...previous interface was much simpler...wish there was an option to switch to that one

Date of experience: January 4, 2024

Thumbnail of user keithh1479
Michigan
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

Once getting familiar with getting around the neighborhood, finding it easy to use.

Date of experience: August 26, 2024

Thumbnail of user hebbym
California
1 review
0 helpful votes
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February 26th, 2024
Verified purchase

You and your team are absolutely incapable of fixing my DNS issue preventing me from publishing my site. You gladly take my money, and offer no real assistance to fix the issue. I will absolutely never use your services, nor will my company, nor will anyone in my network.

Date of experience: February 19, 2024

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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.

Business History

2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.

The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!

Company Representative

Thumbnail of user erinnh1
Reputation T.
Customer Advocate at HostGator
Typically does not respond to reviews
I am the Manager of Brand Reputation for HostGator (Newfold Digital) It's my job to ensure our customers are happy! What a great role huh? You'll be hearing from my team in response to your reviews, Marissa & DJ will take great care of you!

HostGator is a leading provider of web hosting and domain name services. Whether you’re a small business and are looking to improve your online presence, or you’re an individual looking for a hobby or portfolio website, we’ve got you covered. With our drag-and-drop website builder, and our application integrations with WordPress, Drupal and Magento, we have the website solution for you. Our award-winning, 24/7/365 support and seamless upgrades will ensure you never get stuck. Try HostGator today! https://www.hostgator.com/web-hosting

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