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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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Would be nice if you guys helped with web site design but you don't
Date of experience: October 4, 2024
This is a very good platform to hosting and managing your site. Easy to use and very able and willing support team to handle issues whenever your reach out. Super pleased with your services.
Quick and Infromed Agents. Very well equiped to handle site issues. Keep up the good job.
Date of experience: September 17, 2024
The assistant was very good helping me with my issue. She was patient working through an issue that ended up to be on my internet provider side.
The assistant was very good helping me with my issue. She was patient working through an issue that ended up to be on my internet provider side.
Email and hosting
Date of experience: October 1, 2024
Overall experience is nice. Whenever I reached out to the technical team for any help, they took quick initiative to resolve them.
Date of experience: September 25, 2024
Good experience, great tech. I wish you would notify when services are going to be terminated and had a better login experience.
Good tech, polite and helpful.
Cheap and good perks.
Date of experience: September 24, 2024
It took much longer than expected to resolve the DNS service failure, but after almost 4 weeks it was resolved.
Date of experience: September 30, 2024
Helpful customer service with 24/7 chat availability anytime
Date of experience: October 4, 2024
The process of resolving the issue I brought to HostGator's customer service was painful. I received a total of 67 emails related to my issue over the 53 days it took to resolve. The real humans I interacted with over those 53 days were helpful and nice, but the systems they were helping me navigate were convoluted, often contradictory, and manifestly poor.
The process of resolving the issue I brought to HostGator's customer service was painful. I received a total of 67 emails related to my issue over the 53 days it took to resolve. The real humans I interacted with over those 53 days were helpful and nice, but the systems they were helping me navigate were convoluted, often contradictory, and manifestly poor.
Date of experience: August 23, 2024
Over the past two weeks, I have contacted Hostgator, and both times, I was pleasantly served. I explained my lack of knowledge in this matter, and they took care of me quickly.
I've been a customer for eight years and have had seamless problems. Thank you, HOSTGATOR! I hope to have many more years of equal service. Be BLESSED ALL of You!
Date of experience: September 10, 2024
It was very difficult getting my website up live and trying to connect with customer support. We kept getting give it 24 hours or 2 -3 days. This delayed us getting our website up and running for weeks.
It was very difficult getting my website up live and trying to connect with customer support. We kept getting give it 24 hours or 2 -3 days. This delayed us getting our website up and running for weeks.
My friend recommended it
Date of experience: August 22, 2024
Perfect serviceperfect serviceperfect serviceperfect serviceperfect serviceperfect serviceperfect serviceperfect serviceperfect serviceperfect serviceperfect serviceperfect serviceperfect service
Date of experience: September 18, 2024
I had a recurring problem with my IP address getting blocked for a while, but that seems to be resolved.
Called many times about blocked IP. It was finally resolved after months of calling and wasting time on hold. The last representative finally got to the root of the problem after months of getting blocked weekly and sometimes daily.
Date of experience: September 22, 2024
Was fair and got the issue submitted quickly but did not address the concern fully, leaving me to have to rebuild part of it myself.
Date of experience: September 23, 2024
HostGator is a good web hosting provider, although I had little interaction with Hostgator in building my latest website.
Affordability: HostGator offers budget-friendly hosting plans
Date of experience: September 27, 2024
The customer service rep wasn't sure what happened. She also didn't explain how to solve the problem in layman terms. I did an update of the different applications including Wordpress which solved the problem. It was by accident that o did the update. I guess that was what she tried to explain but she used vocabulary that I wasn't familiar with and it was hard to hear her. I'm glad my site is back up. Thank you.
It's easy for anyone to contact customer service and work with your agents.
Date of experience: August 21, 2024
I was able to chat to clear up the confusion of the require to renew when I just want to keep my website up if I don't renew the two tools I didn't used as much.
Hoping it cheaper
Date of experience: September 17, 2024
I have never had any issues with Hostgator. Their dashboard and features are user-friendly and require minimal technical knowledge to make changes. I am very satisfied with being their customer for such a long time.
Price and features.
Date of experience: August 14, 2024
It has been an excellent opportunity to learn about web service and interface with IOT. Getting support is easy and the staff helpful. Recommend Host Gator for your hosting needs.
Quick, easy and accurate.
Special price offer.
Date of experience: August 31, 2024
Everything is fine, our web is live. We haven't had any issue this 2024 with our Web. I remember last year, we have a problem with a ban, and through the Help Center chat and a pacient tecnician we were able to sort out what the problem was and in a couple of hours solve it.
Recomendation
Date of experience: August 26, 2024
Straight forward, I'm happy with the hoasting.
I am having some problems with how my site looks on mobile compared to desktop
Date of experience: September 21, 2024
My experience has been a bit challenging at times, but overall the customer service agents professionalism and pleasant attitudes and have kept me patient and willing to continue business with Host Gator
It took multiple attempts for two major issues but ultimately my issues were resolved and addressed.
A friend recommended Host Gator
Date of experience: July 1, 2024
I have been with HostGator for approximately 10 years. Up until a year ago I was completely satisfied. Last year your email service stopped to being able to send messages into my Apple email account. I have not been able to fix those issues. In addition, in several occasions, I've been blacklisted because your servers, cannot get through to Microsoft Outlook and try so many times that my site becomes blacklisted.
I'm very unhappy with HostGator now. And I am seriously contemplating moving my website and other hosting services to someone else.
No one can seem to help me get my email service to send emails into my Apple email account. No one can seem to prevent your issues in sending emails into Microsoft Outlook account. No one seems to care about your email support.
Date of experience: July 1, 2024
Everything was so easy setting up and building the website with Wordpress was easy also. Unfortunately I did the site for an organization that doesn't use it much and will not be renewing the domain name or the hosting space.
Awesome company I used before.
Date of experience: August 14, 2024
Had problems with website being blocked in the past and very poor response and ownership by the provider to fix the issues.
Easy to use.
Date of experience: September 26, 2024
Great! It has all I need and excellent customer service. Easy User interface. One suggestion though as I have multiple hosting account on dashboard I can't make differentiation between those.
Date of experience: August 28, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
