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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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I spent 3 weeks with HostGator tech support over my site being down and flooded with PHP errors. Instead of trying to fix my issue, all they did was disable my plugins and try to tell me that the site was fixed when it wasn't. Finally I demanded a backup be restored which took another 2 weeks. My site has been out of commission for 5+ weeks, which is insane. Any other host would've had it fixed in 24 hours.
Price. I'm quickly learning you get what you pay for.
Date of experience: April 29, 2022
Somethings I don't understand and feels like i'm paying for overlapping services. Like I pay for the business plan and then I need to pay for extra security and then to have backup I have to pay for that but that seems it should be covered under the business plan.
Date of experience: March 13, 2024
I heard about in Youtube, my former provider was Godaddy, their IT support its good, they resolves problems fast, always respond the chats. About 3 weeks severals mails took too long to be delivered and many of it never did, tried to communicate with chat support and they never answerd, only once, then 3 times doesn't answered.
Hope that the service will be fine again, dont want to come back with Godaddy.
Date of experience: August 1, 2022
I have had the website for 1 year and I am renewing because of the friendly support team and incisive help with the creation in problem areas that were resolved the site is user-friendly I am very happy with it and will continue using
Date of experience: February 25, 2020
Hi Donnie,
Yea! We're so happy that you're going to be continuing you service with us. Our support teams really are the best, aren't they? We really appreciate the great review and are so glad to have you here.
Erinn
Customer Advocate at HostGator
Tech support could be a lot better. I spent nearly an hour on the phone waiting for help and it took 20 minutes waiting for a chat session on another occasion. I also have a GoDaddy account and their tech support has been excellent.
not good
Date of experience: May 1, 2022
Hey No,
Thank you for your feedback. Thank you for your review!
DJ
Customer Advocate at HostGator
I have been on messaging with support for 2 weeks now with 2 different technicians and not getting any results. My SSL is not working for my site and it's honestly frustrating to pay for a service and not have it work.
Date of experience: February 21, 2024
I've been a customer of Hostgator since 2006 and the rate for reseller hosting has been $25 a month. I received an email today advising me that I was charged $43 for hosting from Hostgator. They failed to notify me that the rate had been increased to $43 a month AND they turned on auto-renewal without my permission or knowledge, taking money from my paypal account without my permission. I think it's only fair that since I wasn't advised that the price would be increase to $43 a month and the auto renewal was turned on without my permission, I should be refunded the difference between $43 - $25 = $18. I will not accept a credit towards next month because I plan to find another service and be moved before then. I'm NOT paying $43 a month. There's tons of other companies I can find which offers reseller with
Unlimited disk space & unlimited bandwidth for $25 a month or less.
Date of experience: February 22, 2024
Things are not working properly as they use to with our email and we cannot log directly into email account, it make it difficult to access and respond. We do not know why it stopped working or how to fix it.
Date of experience: February 26, 2024
Some history is missing to my account also why I must to have one payment left,why to left any payment I don't like my payment to be exposed so I don't like to be leaved here in the account but I can't remove it., that's not god so I'm disappointed after 15 years with your company :(
Date of experience: January 14, 2024
Have had two phone calls that were automated answered that said average wait tim e is 3 minutes first one went over 13 minutes and disconnected.
I am still on hold on call #2 and it is heading to 12 minutes and counting.
POOOOOR!
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 19, 2021
Hey Val,
That is not good. We would love to see how we can do better. We have created a case and asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
I was in a panic! I have no tec knowledge! I reached out for help and Sreevas answered the call. So pleased with the outcome! I'm just waiting for everything to populate and then get on with building my website on HostGator. I could not have done it without his help. A genius! 5 STARS
Date of experience: November 16, 2022
Hi Carl,
Thank you for your review! We greatly appreciate it.
DJ
Customer Advocate at HostGator
I am a new customer. Unfortunately, Hostgator seems to have a horrible technical support team. I requested for my site to be migrated and it wasn't done. I chatted with the livechat option. Yet, nothing. I called them on telephone. Still nothing. As it stands, I've got two options; get a refund or find someone who can help me migrate my site.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 7, 2021
Hey Precious,
That is not the experience we want our customers to have. Let us help out. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
1. Hostgator does'nt give quality support especially technical support. No way easy getting your way, solving your queries on cpanel &/ your websites, blogs.
2. They are good manipulators. Your server/s will be changed without any notice. Sometimes its apache, sometimes its nginx... you do'nt know. Then they tried to force Attracta (SEO company) on to its customers.
3. They stopped giving email support. Now its much harder to get them with Live Chat. Chat is often busy. Phone support is there but its useless.
Date of experience: September 26, 2016
Since starting my hosting with HostGator I have been inundated with unsolicited phone calls to my personal phone at a rate of 3 per hour. I didn't intend for you to share that personal information and I find this to be an invasion of my privacy.
Date of experience: September 10, 2021
Hey William,
We definitely do not share your personal information. It sounds like you don't have domain privacy. We have asked an Escalations Manager to reach out and explain it better.
DJ
Customer Advocate at HostGator
Host Gator is a horrible buggy service, the website is often down, and their site is so buggy I can't even renew my service, and the customer support is non-responsive. I would never recommend Host Gator to anyone.
Date of experience: March 4, 2024
The current user interface is not user friendly and very confusing., takes me a long time to figure out what is what...previous interface was much simpler...wish there was an option to switch to that one
Date of experience: January 4, 2024
Your websites are much harder to edit (wordpress) than they used to be when I used your services 3-4 years ago. Years ago, you had the best in the industry. Now they are very difficult to build, use, and maintain.
Date of experience: February 17, 2024
My site has been hacked. It happens. But I want my cpanel restored so I can rebuild. This is taking weeks. Should be easy, but I'm stuck waiting weeks. Likely going to move my hosting because of this horrible service.
Date of experience: January 11, 2024
Th opening page put the login below the line of the screen. It took me a while to find out how to login. Maybe it was a mistake. I take it as a shameless gambit.
The new pages came without any explanation or training. I had to figure it out. Seriously.
Date of experience: January 16, 2024
They lure you in with the promise of their basic plan and it's functionality, but what they don't make obvious is that they are limited by their usage of plug ins and software to programs that make you pay for full functionality and mislead you with free trials that CHARGE YOUR CARD.
On top of that they make you feel safe with a 30 day refund but if you look within the fine print: "If your plan includes a free domain name and you cancel within 1 year, our standard fee of $17.99 for the domain name (and any
Applicable taxes) (the "Domain Name Fee") will be deducted from your refund." While at the same time they keep the domain name.
So yes. In a word: trap.
Date of experience: August 3, 2019
Hi Brady,
Feeling deceived is never a good feeling.
However, here at HostGator we feel that we are very transparent about how everything works. On our homepage and in our Terms of Service (https://www.hostgator.com/tos), that you must agree to in order to purchase anything with us, we clearly state our cancellation, renewal and refund policies. We give you 45 days to cancel and request a refund which is more than almost any web hosting company.
As for free trials, that's how they work for the vast majority of companies, so we're unclear what you were expecting. When you sign up for a free trial we tell you how long the free trial lasts and that if you don't cancel by the end of the trial period you will automatically be charged. This is very standard procedure for free trials.
Even the screen shot you shared shows that we want to be upfront with our users. It tells you that you're on automatic renewal unless you cancel. It tells you where to find renewal rates. It tells you where to change and or remove payment methods. The email invites you to reach out for help or any questions. Finally it also gives you links to our Terms of Service, various policies and ways to contact us.
All of that being said, we'd like the chance to review your concerns with you. Please email us at reputation@endurance.com and we'll investigate and see if there's anything we can do. Thank you.
Erinn
Reputation Manager at HostGator
I chose hostgator in 2010 when it was a Texas based company. It was the best price and best support in hosting along with ease of use for non-programming background. All of that changed when the company sold. Customer service in India is subpar, but improved over my last few encounters. The overall service has suffered and the price pretty high.
Date of experience: January 13, 2024
I have 5 accounts with HostGator. I opened my 1st account 5 years ago and I have NOTHING to complain about in 5 years of service!
I had the "chance" to try other hosts, and they don't compare to HostGator. I tried to request a dedicated IP and install an SSL with another host and it took about a week! Completely ridiculous!
The same thing with HostGator took a whole 2 hours!
Excellent product, extremely quick customer service, knowledgeable staff. Oh, and did I mention the prices are extremely competitive?
If you find my review helpful, please consider using my referral link: http://bit.ly/c7fJZA
Thank you!
Date of experience: July 30, 2010
I chose HostGator years ago before the ads and that window that tries to force you to buy extra protection where you have to find the link at the bottom of the page... i feel like im dealing with the mob.
Date of experience: February 4, 2024
Error while submitting order: We're sorry. Your request cannot be processed at this time. There appears to be an issue with your credit card. Please use another credit card or contact your credit card issuer/bank directly to resolve this issue.
Date of experience: March 3, 2024
I hate the new interface. Not easy to navigate. It messed up my CodeGaurd so I can't use it. Appears authenication issues. There is a splash screen that shows up at login and I cant get rid of it. Over all impression is that you went BACKWARDS in your system upgrade. Wish you could go back. This is terrible.
Date of experience: January 12, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Aaron,
We are here to help! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator.com