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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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They have helped me very well and they have treated me with real clarity and they are very kind people who really put their soul to work. I would love for this person to be able to receive something because it really helps everyone
Date of experience: November 2, 2022
I am very disappointed with my HostGator Experience. It was fine for a few months and then outa nowhere our site was removed...all payments were made, eery month Host Gator made sure to pull from our creditcard as long as funds were available it was gone. Yet no one, not 1 single agent could fix our issue. We havent been able to see our website for approximately 5months. At this point we've given up and it's sad that this is the result!
Date of experience: February 16, 2024
Easy to set up and find tips to keep the site running. The only issue I had was with sitelock which is a 3rd part service that no one seems to be able to find a way around it but no problem with HostGator at any point and prices are very good too.
I was directed to sitelock or said I would receive an email but never did. I tried 4 - 5 times but no solution or follow-up. So I gave up at this point to solve this particular issue.
Reliability, price, ease of use
Date of experience: April 28, 2022
Not so speedy sometimes but overall ok. I think after my expiration I'll move to other hosting for price vs speed + tech team help
most of the time tech chat operators are not skilled enough to understand or fix the issues. In many cases they say "it's fixed" and they really don't know what the issue was.
Coupon for 3 years plan was good price.
Date of experience: July 10, 2024
I'm trying to access the cPanel, but it keeps popping up with a customer support chat window that I can't minimize or exit out of, and the chat window is blocking all the buttons that I need to use to edit my email filters. Whoever designed that has an IQ of 70 and it's frustrating af.
Date of experience: January 24, 2024
We are so confused and cannot figure out how to build our website. We have a hostgator account and purchased our domain. Not happy. Not happy at all. Cannot get into disruptiveresources to save our lives and add content. Complete waste of time and money. Not happy
Date of experience: March 16, 2024
I raised a complaint through chat with customer service representative for the Domain decisionsupport.ae this is add missing features to my subscription package ( IP and SEO)
No response received from the administrator as promised
Date of experience: April 19, 2022
Misleading information on their website. I transferred my domain name to hostgator based on the i formation on their website offering email forwarding with domain purchase. I am been told that I must purchase a certain type of hosting to be able to use email forwarding with my domain. Twice I opened a ticket and was told that they fixed it. And at the end they told me to buy a hosting plan.
Was told my issue was fixed when it was not and they new it
Date of experience: July 21, 2023
I was recently having trouble logging in to my email portal. Wasn't able to reset my password without chatting with tech support. While Chatting with tech support, in order to further assist me, they needed my email / hostgator admin login credentials. Who thinks this is an okay method of support?!? What year is it?!?
Date of experience: November 4, 2020
Hi Seth,
That is 100% unacceptable and not how our agents are trained to do things. We will be investigating and taking appropriate action with the rep in question. We did send you a PM here asking for the primary email address on your account so we can locate the interaction and identify the age. Please know that this is not our policy and not how things are to be handled. Thank you for taking the time to share. We hope to regain your trust and get an updated review from you in the future.
Erinn
Customer Advocate at HostGator
When I requested a change in my server, I started an ordeal. I am disappointed, but I paid three years in advance. I have to wait to move on. I used to recommend you to my students, today, you are my example of scammers.
Date of experience: April 16, 2022
How do i set up my website? It takes me in circles, it did not recognize my email; sent numerous request to change password, did not receive a password reset; then did recognize my email when I used a previous email sent from host gator; tutorials were not helpful
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 18, 2022
Hey Patricia,
Let us help you out! We have asked for an Escalations Manager to reach out and assist you!
DJ
Customer Advocate at HostGator
I thought this would be smooth sailing, BUT I was wrong. Transferring and migrating my websites started on September 20,2022, and till now it has not been done. My other website was not migrated, I am migrating from Godaddy to Hostgator. I heard of your great service, but for me, it has not been like that since I came to Hostgator.
Date of experience: November 5, 2022
Hey Clean,
Give us a call or chat so we can get you taken care of!
DJ
Customer Advocate at HostGator
I thought that by registering with you, I could finally download Word Press to my computer. In addition to the initial fee I paid to sign up with you, I've now paid $89.70 to REALLY use you as a host site. Then I find that you want more money for me to be able to download WP. What happened to having a blog free with Word press? I want
Date of experience: March 26, 2022
junctionstudio.com is uy main site and continually having problems. After 15 years with company I now find myself looking for an alternative. I pay for a service that doesn't work and is unreliable...
Date of experience: February 26, 2024
Support help is a bit sluggish at time and antiquate but i understand why. Logging in is more of a hassle than i think it should be. A simple email/password never works, i have to use my username and a password that is associated with that but if i try my email i get this odd error that knows the email and password works but isnt allowed to take that information for some reason.
Date of experience: March 5, 2024
Everything is going well, no problems at all using it. Thank you
Date of experience: August 4, 2024
Redevelop the speed of replies for customers so that problem resolution can be done faster
Redevelop the speed of replies for customers so that problem resolution can be done faster
Our admin has previously used it
Date of experience: August 4, 2024
I had heard that it was a stable, reliable, responsive company...however, since migrating my sites onto Hostgator I have only had issues and am constantly in the dark about changes that Hostgator is making. Nothing is simple and my sites are not online, so I wouldn't say Hostgator is reliable either.
Date of experience: February 15, 2024
I found it through online search but im not satisfied with the service, for last two years i renew my hosting package with repeated commitments of HostGator team that they will improve the services and reduce the "Server Response " time which is way too higher always over 600 ms for my hosted website/portals but the issue stands unresolved
Date of experience: March 6, 2024
Your migration has screwed up my account for weeks now, I am still waiting for it to be fully functional again... I finally got my CPanel working again and I went in to change my emails tonight, succeeded, then when back in to double check something now it won't load again... weeks of waiting and dead links... seriously disappointed and I have been with HG for a very long time and I have never had this many issues EVER
Date of experience: January 12, 2024
Turning off my service without a notice when I've been a customer for years is not cool. I've hand multiple issues with emails being blocked, emails not sending/receiving, and lots
Of Nickole and diming for things such as privacy protection!
Date of experience: February 28, 2024
I don't know if your user interface was change but everything is soooo hardddd to navigate, your UI/UX now is totally garbage, everything is hard to find now. It looks like someone hack you or you just don't know that the old design helps client a lot.
Date of experience: March 18, 2024
The whole site, and the payment systems are overly complicated, and as one has to pay one by one for every detail, it results expensive. I quite hate it (not so much as I hate BlueHost, which is a magnet for hackers, and doesn't do anything about it).
Date of experience: February 20, 2024
Your Site is extremely confusing. You're trying to simplify things, but what you've actually done is hide things that make it nearly impossible to get my work done.
I've been hunting to find my CPanel link, but can't find it.
Date of experience: March 13, 2024
I was stupid! You are constantly suspending my SSL certs!
I am looking into leaving you!
You have screwed around with me one too many times!
You guys are too hard to deal with and I have trouble hearing and foreign accents mess me up!
Date of experience: March 10, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Marisol,
Thank you for your review!
DJ
Customer Advocate at HostGator