- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
My emaill has been intermittant. This is my business email. I am trying to make a living. I am a disabled senior. I don't have time for this un professional behavoir. You are costing me real money. Get it together or I will leave.
Date of experience: April 4, 2024
On firefox I was unable to log in to the control panel. The login page refused to recognize my email address and would not put up a password input. Is this because I am running uBlock Origin on firefox? You should not be using advertising cruft during admin login.
Date of experience: November 19, 2021
The online support was very helpful - it was a human who could speak English. The person was patient, understanding, and went the extra mile to resolve the problem. Going the extra mile is what it is all about. It is all to easy to brush of the novice - that didn't happen. Thank you
I already described that
See the description of the experience. Low cost, very good c-panel and good support
Date of experience: April 28, 2022
Hey John,
We are just super happy we could help you out! Thank you for your review!
DJ
Customer Advocate at HostGator
I would like to leave feedback to hostgator that any interactions that i have had with the customer service Team has always been well handled and dealt with the same day.The hostgator team as far as i am concerned have always been helpful and quick to respond. Would i recommend hostgator for your website hosting... Yes i would.
oozetech.com Many Thanks for your team excellence.
Date of experience: February 29, 2020
Hi Barry,
Thanks so much for the kind review. We're so pleased to have you here with us.
Erinn
Customer Advocate at HostGator
Your support delays the response and I loose valueable time.
Your support does not have the required advance level capacities to entertain complex queries.
Your transfer service is slow.
Your up-time is not great
Your DNS and name servers don't function properly
You don't have any security for website protection.
Date of experience: January 13, 2024
I gave you 2 stars. Now i'm gonna give you 1 star I just dont feel like going back and changing it. It is very unfortunate but it seems like you guys are losing touch with reality. First, on the previous page you ask people to rate you. Now we go to the next page and you ask WHY DID YOU CHOOSE HOSTGATOR? What sense does that make, don't you want to know why people gave you the rating that they did. I guess not, probably because you already know. You guys almost doubled the price with no explanation. That is very disrespectful and unacceptable.
Date of experience: January 16, 2024
I can honestly say my experience of dealing with HOSTGATOR has been a truly good one. Whenever I had a problem, it was resolved immediately and with professionalism. The only complaint that I have is that the price keeps going up. Other than that, it is a great hosting service.
Date of experience: January 31, 2023
Things I've heard from other people. So far I've been told to launch the site that I've loaded I need to buy extra things so hostgator can buy the rights to my website name from the company that I bought the site name from, but I bought it from hostgator. So, at this point it's frustrating.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 2, 2021
Hi Justin,
It's unfortunate to hear you have been running into this problem while using HostGator. We absolutely want to look into this and help you out however we can. That being said our escalations team will be in touch soon to see what we can do. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Price & SSL certificate when Godaddy was charging for SSL. Your login security design is diabolically BAD from a security standpoint and user ease. Support is both friendly and "trying" as in they're trying to help but not always succeeding. Getting to speak to a knowledgeable admin is harder than walking into the Kremlin to speak to putin.
Date of experience: January 14, 2024
You merged my resellers account from way back when and used my HostGator domain instead of non-HostGator email for my primary email and having a hell of a time getting it changed back *******@midiage.com
Date of experience: March 15, 2024
I've been with HostGator since 2015 or earlier, can't remember exactly. HostGator always served me well for my domain and website needs. However, it seems this has changed with the new UI. It is not transparent. For example, I can no longer see all of my invoices, old and new. I do not have a clear understanding of which domains are private protected or have other issues. Every time I log into HostGator it shows "Your website isn't protected with Privacy Protection" - BUT IT DOESN'T STATE WHICH DOMAIN IT IS! If HostGator would put that in the message, then may be I'd correct the issue. But I have no idea if HostGator is just trying to get more money out of me or what. I've really become disappointed with this new UI. I hope HostGator will correct the lack of transparency to the customer, give us back our invoice history and post meaningful messages with details about which domain needs attention. Thank!
Date of experience: March 31, 2024
I have different email address on my cpanel accounts and find it constantly frustrating that I can only have one email adressa open at a time (ie if Im on the 'info@. ' account the 'exams@... ' account will close. Please can this issue be looked into!
Date of experience: January 2, 2024
Unlike some other website hosting companies, HostGator's customer service helpline is easy to get through and the wait time is very reasonable. That is a HUGE PLUS for me! Customer support team is helpful and most importantly, knowledgeable — they're always ready to listen and help to problem solve issues.
The team was professional and knowledgeable. They gave me good advice about my issues and were very patient in walking me through the steps while troubleshooting a problem.
After a bad experience with another website hosting company in getting hold of their customer service, I selected HostGator based on the reviews. However, before I decided to sign up with HostGator, I would purposely call them to ask questions and was impressed by how quickly I get through to their customer support, as well as their problem solving skills.
Date of experience: October 24, 2023
Truly excellent. I'm grateful to Hostgator for everything they do! Would not want to host my website with any other hosting company!
They resolved my issue immediately!
It was said to be the best!
Date of experience: June 19, 2024
I have ongoing problems with my site due to a subscription for SiteLock sold to me at twice the market price by Hostgator. The SiteLock subscription was purchased to resolve a major hack. They did a good job with this but since then I have had endless problems. Most have to do with incompatibles with my site registrar Cloudflare and Hostgarot / Sitelock. No one seems to be able resolve the problem.
While I have been generally satisfied with Hostgator the inability to resolve this issue has me looking for a new hosting service.
Same as the first respinse
Date of experience: April 27, 2022
Hey Bob,
We hate to see you go but we understand. We do want to wish you luck on your future hosting endeavor.
DJ
Customer Advocate at HostGator
Our website went down due to communication mishaps between HostGator and ourselves. After several phone calls, the issue was resolved and the website was back online.
The customer service representatives were friendly and helpful with resolving the issues.
Date of experience: May 29, 2024
I have had to spend many hours attempting to migrate a webpage hosting. This company has trained its staff to make it almost impossible to cancel your service. I have had to spend many hours trying to get the problem fixed, and ended up disputing with my bank. I will never touch this company again. Be very careful!
Tip for consumers:
Be very, very careful. Ensure they don't have the auto-renew service on.
Products used:
Web hosting
Date of experience: January 10, 2024
Host Gator was my first web hosting service I've ever had, and so far there has been no problems. Also, the fact that Host Gator was one of the most cost effective choice's out there.
Date of experience: May 18, 2024
I cancelled the Host Gator service and the tech support responded and confirmed the service was cancelled the monthly charge would be removed from my card after 5 business days, but the charge still hasn't been removed from my card.
Date of experience: March 18, 2023
It was great. Here is some more text. Here is some more text. Here is some more text. Here is some more text. Here is some more text. Here is some more text. Here is some more text. Here is some more text. Here is some more text. Here is some more text.
Found decent documentation.
Date of experience: December 25, 2023
Godaddy did me dirty when i need them most and i watch that guy on youtube that put together a word press site and he use you guy and i think he is all right do as i do and receive as i receive. Is the moto i live buy. With that take it easy and if it is easy take it twice.(:
Date of experience: November 8, 2021
Hi Scott,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Idk what to say, I got everything that I needed, without any problems so, all good, keep it up
Trust and familiarity
Date of experience: July 26, 2024
Hostgator is the Worst Service provider.
They are not able to resolve the issues for more than 6months. Neither of their phone line works nor Email.
The chat people are call centre people having no access to resolve the issue
Date of experience: September 25, 2023
Fix the link for cpannel email so it works for multiple domains. Regardless of what domain you click that from it always takes you the email of your first domain (vs the one you clicked it on). Please fix this
Date of experience: March 17, 2024
Great customer service. Your rep listened to very carefully, assed my challenge and knew exactly what to do to correct it to get my site up and running all within 10-15 mins. The rep was extremely pleasant to work with.
Online search showed good reviews.
Date of experience: June 20, 2022
Hey Alberto,
Thank you for your lovely review. We greatly appreciate it.
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Peter,
That is interesting. UBlock Origin might be causing the issue but we will take a look into this. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator