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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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Hosting is fine but I had an issue with not being able to access my emails because an old Magic Mail Monitor file was opened several times on a computer and it took me more than two weeks to resolve it and the higher level attention I needed took three days to answer and then they never got to answer my reply as two days later I was able to nail the problem and resolve it. Not bad first level customer care, very slow second level customer care.
Date of experience: February 19, 2020
It is an amazing experience I am continue getting with Histgator so far. I were a godaddy customer before landing here. Best part of Hostgator is that everything is so clear and concise. Easy to manage dashboard, review account information, managing domain and subdomain. I am safisfy with my switch with Hostgator so far. Thank you.
Because I got an best deal and hosting offer and choose HostGator.
Date of experience: May 1, 2022
Hey Pradeep,
This is such wonderful news. Thank you for your review!
DJ
Customer Advocate at HostGator
We have been having email issues for over 2 months an nobody seems to care, our ip address is being blocked several times a day and our emails are not being received.
Date of experience: March 5, 2024
The new cpanel does not work at all...
All things have been changed the wrong way and I find products that I have not even bought like wp hostings...
Besides I can not even find where my purchases and renewals are
Date of experience: January 31, 2024
I had Mayur help me out today regarding domain redirection, SSL, and SiteLock issues. I found some information along the way which I should have read the fine print regarding after one year of the free upgrade Postive SSL and SiteLock that I needed to pay for renewal. However, this experience is about the interaction between myself and Mayur. Mayur was very informative about the redirection as I did not think it was possible to have the domain.com redirect to domain.ca as the latter domain is from another webhost company due to Hostgator not being allowed to offer domain.ca domains. I am content that I am able to place the free SSL certificate on domain.ca and have the domain.com (purchased through Hostgator) redirected to it. Thanks to Mayur for your assistance! It is greatly appreciated!
Date of experience: December 30, 2022
Hi William,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Ultimately the experience was fine: initially, I was unclear about how to establish a second web hosting. Tech support via Chat succeeded on the third attempt.
Ultimately the experience was fine: initially, I was unclear about how to establish a second web hosting. Tech support via Chat succeeded on the third attempt.
Date of experience: March 23, 2024
HostGator is AMAZING! I moved over from Yahoo about 10 years ago and, every since, I have had such an incredible experience working through and with HostGator and don't plan on going anywhere. Their service and technical support is top notch!
Date of experience: April 14, 2022
Hey Clare,
Thank you for your amazing review!
DJ
Customer Advocate at HostGator
Very slow hosting, does not support memcache, memcached, opcache or other performance enhancements that are considered basic options for shared hosting at A2 and other cheaper hosting providers.
Very disappointing customer service experience with support tickets.
Date of experience: April 14, 2022
Hey Davis,
We would love to look into this. We have asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
You provided excellent support, as always. The link to the cpanel wasn't working so you pointed me in the right direction to log in. I also needed to fix a couple of other items which you helped me with.
Date of experience: October 25, 2022
Hey Betty,
Thank you for your great review!
DJ
Customer Advocate at HostGator
The chat message us box is persistent and doesn't collapse or go away. It's very annoying and obstructs my view of the dashboard. This has been going on for some time.
Date of experience: March 3, 2024
I bought domain + hosting for personal use and also for business from hostgator. After than I am receiving multiple calls everyday and huge emails to ask if I am interested for website from India. Hostgator will sale your personal/business information and you will be spammed. BE CAREFUL
Products used:
Domain + hosting
Date of experience: December 29, 2020
Update:
We reached out to Anjan repeatedly by phone and email and have received no response to our attempts at resolution. As a courtesy we gave the customer a credit in the amount that it would cost them to purchase domain privacy so that they can stop being spammed by people who are accessing their contact info via a simple "whois lookup". We hope that Anjan will respond to one of our emails or will go into their dashboard and purchase the domain privacy. Thanks.
Erinn
Customer Advocate at HostGator
Hi Anjan,
We DO NOT sell your personal information. That would be violation of our own privacy policy, plus many laws. It sounds like what happened in your case is that you didn't obtain Domain Privacy when you signed up for service, and that would expose your contact information for anyone to see by doing a simple "whois" look-up. We'd be happy to help get your domain secured with Domain Privacy. We are going to send you a private message requesting more information so that we can help to make things right for you. Thanks so much.
Erinn
Customer Advocate at HostGator
We have waited over 2 months for our account to be reset so we can get our outgoing email working again. Everytime we call the answer is "24-28 hours" someone will get back with you...no one does.
Date of experience: March 20, 2024
My email plan with you guys is not reliable. I consistently have problems sending emails. Im currently get return notices for all emails sent and cannot operate my business.
Date of experience: March 5, 2024
I read on reviews the service was reliable, it takes forever to solve a problem with customer agent and I'm paying for this service. Same question multiple times, and going on rounds.
Date of experience: March 20, 2024
Greeted by a sales pitch while logging into my account. An obnoxious one. I don't want to click away stupid stuff like that. Find a better way to suggest other services to your existing customers.
Date of experience: March 6, 2024
Great service compared to Blue Host or Go Daddy for WordPress websites! Been using HostGator for 10+ years and I love it! Being a web designer, I have experience in dealing with many other hosting providers and HostGator delivers better service compared to others.
Date of experience: February 16, 2022
Hey Tina,
Thank you for such an awesome review! We definitely appreciate it!
DJ
Customer Advocate at HostGator
My website SSL Has been down when is already active in the server, you are promising configurations that never happens am losing business because of my website saying not secure. Karen
Date of experience: March 1, 2024
I LOVE HostGator as a whole. BUT the idea of paying people to do a job like "customer service in a chat" is a horrible idea. Especially when you do it with foreign agents with no supervision. I know you do not supervise them because I get constantly ignored for several minutes at a time. You have TWO options. Either train them better or supervise them more with extensive quality control. There must be a way to measure how long it takes for them to answer and create a minimum and maximum amount of time they can take to finish any particular task. WITHOUT FAIL, "They" (the customer service reps on chat) will put me on hold for unreasonable amounts of time. I am tired of this kind of treatment, so I have stopped using the CHAT CUSTOMER SERVICE. It BADLY NEEDS ATTENTION.
Date of experience: February 29, 2024
Payment Keep on failing. Worst Customer Service. Will soon move out of hostgator.
Its a pain to renew. Every time it is the same problem. And Customer support is ZERO
Date of experience: March 1, 2024
It's sooooo user UN-friendly on your site. Eek! It takes me 10 minutes just to re-find my site to try to make updates to it. You need to get some people who work on MAC's to make your site manageable. I hate coming here.
Date of experience: January 15, 2024
I have found HostGator to be an affordable alternative to GoDaddy. I appreciate that I don't have to have a Microsoft Outlook account. I feel my info is more secure and I can choose how I develop my site.
Cost
Options for web site development
Availability of plug-ins for other options if needed.
My ability to use different options and cost.
Date of experience: May 4, 2022
Hey Rebecca,
Thank you for your review!
DJ
Customer Advocate at HostGator
Hostgator has changed too much, i would consider it now the worst host. We've spent the last 3 months moving over 32,000 domains and 4 VPS servers away from hostgator, disappointing
Date of experience: February 26, 2024
I can't find ANYTHING I used to be able to do in mere seconds since the interface changed. I'm so freaking frustrated. My site is under a brute force attack and all I'm trying to do is access my security plugin and I'm not able to.
Date of experience: March 7, 2024
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
This has been the error I have been encountering since yesterday I could not assess the admin of website. My email *******@gmail.com
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 7, 2021
Hi Adeniran,
Oh no! We are sorry to hear you have been running into this error while trying to access your site. We definitely want to look into this and do what we can to resolve this problem. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
You guys are not able to control viruses and I'm suffering too much for viruses on my live website and I already hosted my all websites so moving also not easy, I'm really not happy from HostGator now a days when viruses attacking my website
Date of experience: April 28, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hi Julian,
Thank you so much for taking the time to share your experience. Please know that we feel this is completely unacceptable and we'd like to make it right for you. We will be reaching out soon. Thank you.
Erinn
Customer Advocate at HostGator