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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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My domain auto renewal was mysteriously turned off so I lost my website I had been paying to keep online for many years. I'm not happy at all and support is abysmal
Date of experience: February 1, 2024
Everything was good until lately when you reviewed your packages. My NEWLY purchased VPS account - (server-*******.turgidmax.com) has been so problematic with varying Errors ranging from DNS etc. Webmails don't work on this server, I am tired contacting SUPPORT on weekly basis. My old Aluminum Reseller still works Perfect with no single error. The other annoying part is that SOME of the support guys we meet on the Live Chat are not very knowledgeable. Am already moving my clients site away from this VPS account as it has affected the integrity of the services I offer as a reseller.
Date of experience: February 16, 2024
The operator was able to give me a link to get into my site editor but wasn't able to understand that the link that I should be able to click from the dashboard wasn't working. It is now, thankfully, not sure what the problem was but I had wanted hostgator to be aware of the problem at the time, not sure if it was ever reported that it hadn't been working.
Date of experience: April 30, 2022
I had troubles with emails (send & receive) for few times... and the solutions it doesn't fast...
Too many problems with web site for automatic upgrades
Date of experience: March 5, 2024
I lost money during the Hostgator server upgrades that started a few years ago. All of my sites were compromised when the switch happened and I was told I would have to pay $399 per site to recover.
Date of experience: February 24, 2024
It works. That's all I care about. It was setup by a web designer.
Thorough and knowledgeable.
Date of experience: July 22, 2024
The staff is very professional and patient, and was able to resolve the issue of my website!
The staff is very professional and patient, and was able to resolve the issue of my website!
Always great customer service and great host.
Date of experience: July 24, 2024
Its decent overall. My main website does go offline a couple of times a month.
Date of experience: July 20, 2024
You owe me about $500 because I did not receive what you advertised - because after I signed up you say that the offer only applied to US / Canadians (you said nothing about that in your ads),
Second, when I log in I am met with a huge advert asking me to sign up for some "privacy" protection which is essentially a scam, it is not needed. And then you do EVERYTHING you can to make me miss-click, ordering that scam by mistake.
I do not know how you would think that the above is taking care of your customers.
Date of experience: February 24, 2024
I am simply here to download a copy of my last paid invoice. Where the hell is it now? You gave no indication of where things can be found after your changes. Very, very poor service.
Date of experience: January 30, 2024
Attempting to make the switch from GoDaddy. I have reached out to customer service 3 times not concerning connecting to a MySQL database. NOBODY has been helpful AT ALL and there is no online help either. A simple database connection has taken me hours already and I am still not able to connect. This is definitely not a good introduction to HostGator!
Date of experience: November 12, 2021
Help desk is absolutely rubbish. The assistants nicely send you around in circles never resolving anything. Damaging to your business if you get any problems.
Date of experience: January 16, 2024
Everything was simple and very easy to use. My website is now loading faster than with my last hosting company.
I was concerned that the migration wouldn't be done in time before my previous host company was going to renew my old account, but they assured me it would be completed in time... and it was!
When gathering information on comparing several hosting companies, HostGator drew my interest. The more I searched, the more I was intrigued. From my comparison research, one of my clients chose HostGator, which allowed me to work with HostGator before I made my switch. Now, I am with HostGator, my client is with HostGator and two more will be moving to HostGator as well soon.
Date of experience: June 3, 2024
Not getting good technical support and billing is also messed up. Hostgator is in bad shape. Makes me sad as I have been using your services since the year 2007.
Date of experience: January 15, 2024
Since they updated the server... im thinking to move my all accounts from here... its been 2 months issue is still at large... i don't know how they will fix and when it will be fixed
Date of experience: January 14, 2024
Since your upgrades absolutely nothing works, cant edit my websites, your support still have open ticket nothing been done for over 2 months, your overall hosting has gone from pretty good to of no use at all to anyone... Of course an AI bot will be reading this and nothing will happen but hey why not write something anyway. TOO BUSY FOCUSING ON HOW MAXIMISE PROFITS THAN SUPPORTING CUSTOMERS = A MASSIVE DROP IN TURNOVER AND LOSS OF CUSTOMERS, YOU WILL ONLY LEARN AFTER THE EVENT OF COURSE!
Date of experience: January 11, 2024
We have found HostGator to be very reliable, secure, and simple to use.
Competitive pricing, attentive customer service, and intuitive user interface.
Date of experience: July 23, 2024
Not the most user friendly site. Our site is outdated and we would like a revamp of it but unsure how to go about making the changes.
Inherited the site.
Date of experience: June 4, 2024
The new overall experience is bad, things were much better before the recent changes. I'm a long time user and now everything changed but not for good, at least on my humble opinion.
Date of experience: January 9, 2024
I paid user. Don't keep showing me unnecessary ads especially after login. Its very irritating and make no difference from other free platform. It repeat everytime i login. I'm very feedup with this
Date of experience: April 4, 2024
I been a customer for nearly a decade now and the tech support went from being the best too complete trash! Due to last transactions, I will definitely be looking into transferring my businesses.
Date of experience: February 2, 2024
Just more familiar with it. But there are things I would change and a lot of the time it feels like HostGator doesn't care much for its own customers.
Date of experience: January 2, 2024
As a start-up, Hostgator was our choice for web hosting services; e-mail client is the best feature for us. So far, it has been useful, but we hope website building could be easier.
Date of experience: January 2, 2024
I cant access my website and my primary business email is not working either - multiple chats have promised to resolve these problems but so far still not resolved
Date of experience: January 29, 2024
I've been w/Hostgator since 2010 and I have NEVER had a rate increase doubling my monthly payment AND INCREASED WITHOUT NOTICE. All I received is apologies for the lack of communication received from the company.
I am considering another hosting company to house all of my company's business needs. I no longer trust a company that would double it's rates on long standing customers, plus force customers to "save" credit card information on the site so payments can be auto-billed without permission, and so many other things.
Let's just say, I've grown despondent w/Hostgator and maybe it's time to part ways. They're not the only game in town (or didn't they know that).
Date of experience: January 4, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Russ,
Let us get you the answers you are looking for. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator