HostGator

Very good helpline services (live). The engineers quickly understood the problem and worked to solve it. They gave me realistic expectations (took some time to be solved)

The team was able to solve complex problems, one related to billing the second with transfer from GoDaddy, and a third to recovering a website from the backup.

Hostgator has friendly and capable chat tech support and affordable service. I will never go anywhere else. They leave me be to do my thing and save my bacon when I'm in trouble.

It took me over one hour before tech support said there was an outage in Hostgator. This should be checked first before having me go through what was potentially wrong with our website.

described previously

Chose on recommendation, BUT and its a big but, I registered my domain bought hosting paid over $80 for the services you provide, and now when i type in my website address my site does not open, i get another william Stewart's site in Ontario Canada? I am in Crieff Perthshire whats happening?

I apologize Host Gator. There was confusion regarding issues that you were not responsible for. Tommy helped me out tremendously. Thank you for your help and patience.

Months of constant chat support with no resolution, still taking my money for "hosting" my website when i haven't had access to edit anything via my wordpress since i bought the plan.

I have encountered some issues with the domain and security cert. The customer support team helped me out patiently and in a very nice manner! Perfect services!

Patient, polite and professional. 5 Stars is a must. Need to give a compliment to the customer services suport.

You stole my money by doubling the payment on my card statement and the support team will just play around not to pay. I'm yet to complain to Trust Pilot with less than one start if there is.

I've used Hostgator for many years on and off. It's been just okay the whole time. I've left them a couple of years ago and opted for other platforms to see what works.

Problem 1: I've experienced a few times where my site could not be accessed. So "downtime".

Problem 2: The worst thing about Hostgator is customer support. They make you jump through SO MANY hoops to chat with someone. It's ridiculous. It should be as easy as filling out a support ticket but it's not. You have to sign in to a separate site from your control panel and account to get to billing. And they ask so many questions and then list a bunch of articles that they expect you to read through before getting help. I only ever need to contact them if I can't find help IN the help articles!

Why make it such a difficult task to get help from an actual person? Sorry but Hostgator has the worst access to support of any site I can think of. I can think of sites that are probably larger that make it far easier to send off an email or fill out a support ticket.

I don't think I will ever use Hostgator again.

It was recommended but i am now realizing it was a mistake. I have been a customer for years and every 6 months i have the same issue and the issue gets fixed temporarily and comes back again. I am paying for every little thing and when i call i get asked to sign up for more things and i do but my core issue never gets resolved. I spent thousands on marketing and when someone types in www.khanfoue.com it shows up as unsecure website. It Hard enough to people to your webpage and they already dont trust you and your website shows up as unsecure website. I have paying 90$ to have a special SSL and i bet if i call about it now i will be asked to pay for some other service and this SSL issue won't be solved. I have lost a lot of money due to this SSL issue and i have calling about this for months and months on and no one seems to understand this SSL issue

I have been with this host for many years. Their service continues to degrade. It's impossible to manage domains, addresses, or many services without contacting support.

Have been using Hostgator for many years. I have always had a great experience with the company. Customer service is top notch and you get a lot for your money.

Your customer service is amongst the worst I have ever encountered. So much so I am currently looking at alternative providers after 13 years with Hostgator

Four of my websites FINALLY got live after two weeks of my time and untold hours of my time begging to get them working again. While I am grateful for you finally get them working, someone should have checked the new server long before now and seen they needed to be upgraded to work on the new server.

Never could fix my websites for over two weeks

On my side I just get lies from support, I don't know if they want to give me any answer to get the next in the line, but no one wants to help with the problems that I facing, change from reseller to VPS and just have problems, one of my websites is useless and they claim that the problem is the memory of my VPS and yesterday I've got a chat through email telling me that's not the case, so I'm leaving because hostgator support isn't trusted anymore.

I didn't. You were chosen before I took office and I am considering moving all 5 domains to another service provider.

I have not been happy with your services,

Recommended by a friend many years ago. I have stayed because of the customer service, where I can make a phone call, get a person who speaks clear English, and have answers when I need them.

After updating my plugins I developed a 'fatal error' and couldn't get into the dashboard to roll back the plugin.
I contacted customer support at Hostgator via the online chat facility and the support person, Jericho, deactivated all the plugins for me allowing me to get into the dashboard, where I was able to run the backup I completed before updating the offending plugin. All was fixed and running again.
Jericho also explained to me how to deactivate the plugins myself through the C-Panel.
I am extremely happy with the service.

I've been using Hostgator for over three years to host a Wordpress site on a VPS. When my initial 3 year agreement came to an end, I continued with them because of the consistent, quick and helpful customer chat support.
Since I sell products on my site, I need to keep it PCI compliant, and whenever issues have arisen, Hostgator has been quick and thorough to resolve and PCI issues. And I have no problem maintaining perfect 100 scores LightHouse scores thanks to Hostgator and WP-Rocket and WP-Rocket's CDN.

My sites are down and I am still being charged. I was told to optimize, but cannot due to a PHP limit. I deleted sited thinking this would help and it has not so far been unlocked.

I've hosted many sites and subdomains with Hostgator. There was never a problem that I didn't get a solution for, quickly! I highly recommend Hostgator. Oh yeah, their prices are the best.

I have had a great experience using HostGator. The customer service reps in the chat room are very very helpful I've used them several times and I've been nothing but completely pleased.

I wanted to cancel my hosting for a site I had not used in years. It was easy and completed in minutes. Info on back up was provided. All great. Thank you