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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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I've been using HostGator for years but with the recent price increase and the fact that you keep changing my auto-renewal to on, I'm just about done with this site.
Date of experience: March 23, 2024
Support tech had our site up and running in no time. I've not contacted Hostgator in ages, so was happy they could assist me quickly.
Again, support tech resolved my issue very quickly.
We've been with Hostgator since starting our company website so long ago now, that I can't remember the start date!
Date of experience: May 24, 2024
This multiple credit card entry system stinks. The bank rejected any more changes. I have a domain to pay for. You need to set up a wallet type system.
Date of experience: February 16, 2024
I chose HostGator because of the price and have had nothing but problems. Website down for over a week at a time while trying to get tech support to fix the problems. Will not renew
Date of experience: April 15, 2022
I am from Sri Lanka and becuse of the econimic crises here I need to get invoice extention. At that time they have provided me 10 days of time to settle my invoice. Good job i am highly recomonded this people
Date of experience: November 24, 2022
BEWARE!of host gators billing texts!
The email asked for 11 dollars and it was a scam someone charger 2 k
A few months ago they leaked my other cars also twice.
Date of experience: February 2, 2024
My site www.organika.ge is not working for a week and case E-******* - issue not solved, no one gets in touch with me and CHAt support can not do anything. Very bad service.
Date of experience: March 4, 2024
I had it before, but I didn't like how much the price increased after the introductory period. An increase is fine, but this was more than double. It is a good, easy to use service, though.
Date of experience: March 7, 2024
The individual who assisted me was very helpful and updated my services in order to avoid future downtimes on my site.
It was recommended by my web designer.
Date of experience: June 3, 2024
Uptime is unbeatable. Pricing is fantastic. Very easy to use interface. Package includes great tools like WordPress. I recommend HostGator to everyone.
Date of experience: March 20, 2024
HostGator was a great hosting company. They may still be good for shared hosting and standard (easy) support problems. But when you get into the dedicated server area be ready for Mr. Toads Wild Ride. Support totally sucks, Phone support is ignorant, lies and you have no choice but to wait on hold an hour or so for a supervisor. Now the fun part. The supervisors can not talk to the dedicated admins. All they can do is submit a support ticket and escalate it. Now you have to just wait and hope for the best. The lack of communication is astonishing and the problem is normally you, not the server even though you may have the same problems going on for months. Even after many support tickets all showing the same problems. It's gotten so bad I got a new dedicated server to migrate everything over to so I can scrap the old one. Sill waiting for it to be setup even though it was supposed to be done by now. But at least my other server has been up now without any problems for 4 hours so far. Really hoping to get everything migrated over before it does down again but not holding my breath.
Date of experience: June 12, 2022
Hey James,
Wow, this is not good. We want to talk to you and figure out what went wrong. We have asked for more information so we can better assist.
DJ
Customer Advocate at HostGator
Hostgator is normal hosting provider, it seems just ok to me. If you are planning to go big then move somewhere else. I switch myself to different hosting as well.
Date of experience: May 24, 2018
I've been WAY overcharged. Paid around $600 total for a $70 package. I would like a full refund for everything. I'll be calling customer service for the third time now.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 7, 2021
Hi Mantas,
Oh no! This does not sound right. I have brought this to the attention of our escalations team so we can see what we can do to make this right. They will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
I love my experiences with Hostgator, and mostly the live support that handles every issue to the fullest.
How I wish they put up a WhatsApp support line as well.
Reliable services
Date of experience: May 5, 2022
Customer service has gotten worse and worse through the years. Used to be an amazing product with great service, now you're lucky to have something handled within a few days
Date of experience: June 4, 2020
Hi Kevin,
We're so disappointed to hear that our support is not meeting your needs. We'd like to talk to you about your experience and see what we can do to make things right. We'll be sending you a private message requesting more information. We look forward to speaking with you soon. Thank you.
Erinn
Customer Advocate at HostGator
I like hostgator but I do not like when hostgatro changes my account settings. It is ilegal for hostgator to change my account settings. I do not and will not pay bills if they are on autopay. I do not and will not pay those bills. If hostgator wants to delete those services be my guest! We monitor this account.
Date of experience: January 8, 2024
Ad on IG. Decided to buy because of a recommendation by the HostGator Support live chat but the information was wrong and once I purchased the plan nothing I wanted was included, now I am stuck here if I don´t want to spend more money trying to change my plan or hosting services for the momment...
Date of experience: October 3, 2021
Hi Ariel,
It's unfortunate to hear that this has been your experience while signing up for HostGator. I have reached out to our escalations team and they will be in touch soon to help resolve this in any way we can. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Working with HostGator to get a first time, new website live, has been made very easy by working with HG. They have answered all my questions and were very helpful.
Date of experience: November 16, 2020
Hi Rick,
Welcome to the HostGator family! We're so glad you're here with us. We're thrilled to hear that things are going along smoothly and our support teams have taken good care of you. Thanks for the great review.
Erinn
Customer Advocate at HostGator
Issue was resolved easily on first contact. No further assistance was needed.
Date of experience: July 19, 2024
I find it hard to change my credit card details all i get is a message saying your card can not be updated at this time. After 2 chats and still i cannot update my details
Date of experience: March 5, 2024
I have consistently received the same issue over and over, even after correction, it comes back. Now I am getting some network security issue on my sites... not happy with the level of support
Date of experience: January 15, 2024
You charged us over 300.00 in 12.2023 and yet we still cannot gain control of our account, in spite of multiple calls and help tickets. You have made this an absolute nightmare.
Date of experience: March 8, 2024
I choose them for the price but now I realise it was not a good idea. I have also found other companies with better prices since then but now my websites were built here and I can't move them.
Date of experience: March 10, 2024
I hate that I have to login to Hostgator to upload anything to my website. I hate that I have to have two different passwords and usernames. And I really hate, that in these last two months, Keychain won't remember my password.
Date of experience: January 13, 2024
Customer service is terrible
Setting get changed without permission
Auto renewal don't work I have lost domains because of it.
Terrible all around service
Date of experience: January 14, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hi Nuwan,
Thank you for your review!
DJ
Customer Advocate at HostGator