• Bookmark

    HostGator

HostGator

Overview

HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.

  • Value
    85
  • Shipping
    36
  • Returns
    48

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.7%
Positive
3,069
Neutral
671
Negative
1,973
View ratings trends
46
See all photos
How would you rate HostGator?

Reviews (13,418)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (713) tech support (137) support team (98) tyler moore (80) domain name (63) user interface (34) control panel (28) web designer (36)
Thumbnail of user annaa1312
Rhode Island
1 review
0 helpful votes
  • Send Message
January 15th, 2024
Verified purchase

I don't like the changes. Also, there was an increase to my bill that I was not made aware of from 17.95 to 27.+. That's a huge increase and I'm looking elsewhere for hosting.

Date of experience: January 8, 2024

Thumbnail of user sunsysi
India
1 review
0 helpful votes
  • Send Message
January 30th, 2024
Verified purchase

Your admin support, specially on created tickets handling and response from your end is not good. Mr. Chevon or something like this kind of name persons is very rude in chat session

Date of experience: January 23, 2024

Thumbnail of user gustavon30
Mexico
1 review
0 helpful votes
  • Send Message
January 15th, 2024
Verified purchase

Nothing works with the new system change, more than 5 open tickets without a solution, we are migrating everything to hostinger, we have more than 20 services with your company that will be migrated

Date of experience: January 8, 2024

Thumbnail of user stevenl2139
Illinois
1 review
0 helpful votes
  • Send Message
March 26th, 2024
Verified purchase

Been using Host Gator for (I believe) about 15 years. Prior to that, I've tried a number of other hosting businesses, and they all have fallen short of HostGator.

Date of experience: March 16, 2024

Thumbnail of user terryl1134
Washington
1 review
0 helpful votes
  • Send Message
April 11th, 2024
Verified purchase

I am part of the pro-desk. Paid for earlier this year. Each time I call for help, I speak with a different person and they have conflicting ideas of how I should create my website. So, I am stuck.

Date of experience: April 1, 2024

Thumbnail of user emmanuele190
South Africa
1 review
0 helpful votes
  • Send Message
March 18th, 2024
Verified purchase

Your service not good nowadays,
Prices keeps changing,
Packages keeps changing even to already subscribers
My sites keeps crushing,
Your shared hosting even the business one php is out dated,
You also removed help via chat

Please bring back your old service or old management

Date of experience: March 8, 2024

Thumbnail of user elvanl
Turkey
1 review
0 helpful votes
  • Send Message
February 28th, 2024
Verified purchase

It was a coincidence. The question is: Why did I stay? Because of the good communication and great support- reliability. I hope you keep it up that way.

Date of experience: February 28, 2024

Thumbnail of user ryanb1902
Colorado
1 review
0 helpful votes
  • Send Message
January 13th, 2024
Verified purchase

Long time customer; good value for cheap hosting... in the last several years, interface and usability have gone down considerably - why doesn't the immediate login take me to my cPanel?

Date of experience: January 6, 2024

Thumbnail of user jamesr3497
Virginia
1 review
0 helpful votes
  • Send Message
May 31st, 2022
Verified purchase

Customer Service Agents were all very pleasant and easy to work with individually, however I got no warning that to resolve the error I originally faced, my email would be disconnected during DNS propagation, nor that the propagation could take 72hours or more. I was only told the site should be able to publish after 48hours, and when I called in again to ask about my email, the time was extended to 72 hours. Further, the email was not able to be reconnected without yet another change and DNS propagation event after the original site certificate issue was corrected. Overall, I felt information was withheld from me and that I got the runaround to some extent while issues were resolved. If I had been told of the potential disconnect and timelines for those up-front I could have prepared and avoided several embarassing messaging errors between my business and investors.

Reason I chose this business:

I started service with hostgator for the quality customer service, which was highly recommended at the time. This issue has made it apparent that the quality of customer service has declined, and I'm re-evaluating the value proposition of hostgator for our business.

Date of experience: May 1, 2022

Thumbnail of user rich45
California
1 review
0 helpful votes
  • Send Message
January 12th, 2024
Verified purchase

After somewhere near 10 yrs or so as a customer, the last few years & even recently your customer support followup is worse than ever! Multiple times I have called in & your customer support which seems to be overseas you DO NOT & HAVE NOT followed up and provided the solution(s) to my requests.

In particular regarding putting GoHireAVet.com back onto my reseller account so I don't waste the now over $220 paying extra for a Wordpress dedicated account that YOUR CS suggested I do because there were problems with loading the website, there's more issues but I've given up at this point trying to get the support I've paid for & the last year have WASTED over $200! 3 Stars was generous at best!

Date of experience: January 5, 2024

Thumbnail of user jessew692
Texas
1 review
0 helpful votes
  • Send Message
April 13th, 2024
Verified purchase

Login has pop-ups before account management panel reached andntgisnwas after I received an email saying services weren't renewed while it's an account on auto pay and renewal.

Date of experience: April 3, 2024

Thumbnail of user ruthg751
BO
1 review
0 helpful votes
  • Send Message
October 13th, 2021
Verified purchase

It was really hard to make ftp work, the. Coreftp I downloaded seemed to be wrongly configured because when trying to open it with CoreFTP and FileZilla it gave an error... finally I came to the conclussion that I might need something easier to setup, but the options I have are paid, so maybe I'll just stick with github sites for a while

Date of experience: September 13, 2021

Thumbnail of user tracym884
Texas
2 reviews
0 helpful votes
  • Send Message
October 27th, 2021
Verified purchase

Too many reasons to list. Plus, go daddy who I was debating on going with took 2 hours to answer and then hung up on me. Your customer service dept took less than 5 min and was excellent.

Date of experience: October 27, 2021

Thumbnail of user djs48
DJ S. – HostGator Rep

Hey Tracy,

We are so happy you joined the HostGator family! Thank you for your review.

DJ
Customer Advocate at HostGator

Thumbnail of user caelebd
Canada
1 review
0 helpful votes
  • Send Message
May 10th, 2022
Verified purchase

I could not cancel this plan when i had to shut down my company 2 years ago and am now on disability for a heart defect which i can provide proof for and do not have $250 period

Date of experience: April 10, 2022

Thumbnail of user erinnh1
Reputation T. – HostGator Rep

Hi Caeleb,

I am sorry to hear you have been running into these problems with HostGator. Our escalations team will be in touch soon to make sure you will no longer be charged for anything. Thank you for bringing this to our attention!

Marissa
Customer Advocate at HostGator

Thumbnail of user ericb1970
Iowa
1 review
0 helpful votes
  • Send Message
April 14th, 2022
Verified purchase

So far so good. I had an issue getting setup on FTP but your customer service helped me. I enjoy being able to talk to someone on the phone rather than a chat window.

I had a problem with getting set up on FTP. Your customer service rep was able to talk me through getting setup.

Reason I chose this business:

PC magazine rating.

Service

Date of experience: April 14, 2022

Thumbnail of user erinnh1
Reputation T. – HostGator Rep

Hi Eric,

Thank you for the amazing review!

Marissa
Customer Advocate at HostGator

Thumbnail of user ericm1972
Florida
1 review
0 helpful votes
  • Send Message
November 9th, 2022
Verified purchase

Secure server and actually a better price then the non-secure server I had. So far the only draw back has been the offline episodes. I'm guessing that is due to the data network changes.

Date of experience: October 10, 2022

Thumbnail of user erinnh1
Reputation T. – HostGator Rep

Hi Eric,

Thank you for your kind review!

DJ
Customer Advocate at HostGator

Thumbnail of user lorraines7
Australia
1 review
2 helpful votes
  • Send Message
September 13th, 2013

I found hostgator. Com have been very supportive re issue's I have had with setting up my Website and I like that they involve the use of green energy- invested in Wind Energy to help offset server emissions, use Wind Power and purchases certified Renewable Energy Credits (REC's).

Date of experience: September 13, 2013

Thumbnail of user janetw1758
Washington
1 review
0 helpful votes
  • Send Message
March 12th, 2024
Verified purchase

I am an existing customer. I needed some help (which I got) but I can't continue what I was doing because I can't find a way to get rid of the message us screen that is blocking everything else.

Date of experience: March 2, 2024

Thumbnail of user hubertm52
Namibia
1 review
0 helpful votes
  • Send Message
April 25th, 2024
Verified purchase

Hostgator is usually very helpful and resolves issues in a jiffy. But with my whitescreen of death it took a bit long. In the end I just ignored it and forgot about the site. Thanks for fixing it...

My site showed the white screen of death. I asked but never heard from zou again, but I see now its up and running again. Thanks

Reason I chose this business:

Great price and great support

Service

Date of experience: April 15, 2024

Thumbnail of user tubuaj
Cameroon
1 review
0 helpful votes
  • Send Message
May 9th, 2022
Verified purchase

I am happy with my website performance from HostGator. Interface very easy to navigate and operate, and timely notifications always received from the company.

Reason I chose this business:

Affordability and Performance

Reason I chose this product:

The products perform well and projected/presented by HostGator

Quality

Date of experience: May 9, 2022

Thumbnail of user erinnh1
Reputation T. – HostGator Rep

Hey Tubua,

We're happy because that you're happy! Thank you for your review!

DJ
Customer Advocate at HostGator

Thumbnail of user laurah1984
New York
1 review
0 helpful votes
  • Send Message
October 31st, 2021
Verified purchase

This is NOT an easy to use system with WordPress. I want my own theme on WordPress, tried to remove one that was on Host Gator, and now I cannot even access my WordPress account.

Not intuitive, nor easy to use.

Date of experience: October 1, 2021

Thumbnail of user erinnh1
Reputation T. – HostGator Rep

Hey Laura,

That sounds messy. Let us clean this up for you. We have asked an Escalations Manager to reach out and see how we can fix this.

DJ
Customer Advocate at HostGator

Thumbnail of user gabriele233
Guatemala
1 review
0 helpful votes
  • Send Message
March 14th, 2024
Verified purchase

Has been beacuse the easy operation for people that dont dedicate to this but it is changing because i dont like pushing new product avery time i go into the portal

Date of experience: March 4, 2024

Thumbnail of user carmenh349
California
1 review
0 helpful votes
  • Send Message
February 16th, 2024
Verified purchase

This company provides outstanding services and pays close attention to detail. Their reliability and commitment to meeting customer needs are commendable. Highly recommended.!

Date of experience: February 16, 2024

Thumbnail of user legendarygolf.t
New Jersey
1 review
0 helpful votes
  • Send Message
September 22nd, 2023

Please beware that the shared accounts included depreciated software because basically the company is hoping that you as a consumer are not KNOWLEDGEABLE and will not know the difference. This is the companies strategy so you sign up thinking you will have current software but come to find out if you have someone working for you who knows how important having the current version of PHP is will inform you that your websites have a security risk...stay away from this company..

Service
Value
Quality

Date of experience: August 23, 2023

Thumbnail of user simonl352
Japan
1 review
0 helpful votes
  • Send Message
April 2nd, 2024
Verified purchase

Supposedly good uptime, Quick access to customer support is important. My problem is the increasing cost of my hosting plan. Becoming too expensive for my needs.

Date of experience: March 23, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.

Business History

2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.

The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!

Company Representative

Thumbnail of user erinnh1
Reputation T.
Customer Advocate at HostGator
Typically does not respond to reviews
I am the Manager of Brand Reputation for HostGator (Newfold Digital) It's my job to ensure our customers are happy! What a great role huh? You'll be hearing from my team in response to your reviews, Marissa & DJ will take great care of you!

HostGator is a leading provider of web hosting and domain name services. Whether you’re a small business and are looking to improve your online presence, or you’re an individual looking for a hobby or portfolio website, we’ve got you covered. With our drag-and-drop website builder, and our application integrations with WordPress, Drupal and Magento, we have the website solution for you. Our award-winning, 24/7/365 support and seamless upgrades will ensure you never get stuck. Try HostGator today! https://www.hostgator.com/web-hosting

How do I know I can trust these reviews about HostGator?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about HostGator?