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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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Very bad interface that you launch. Everything seems such a mess up. I moving away from hostgator. Not a good experience ever since you have this new user interface.
Date of experience: January 1, 2024
Your prices has become too excessive. I had to move over 25 hosting packages of my clients to over hosting which are better and cheaper than Hostgator.
Date of experience: March 10, 2024
I have installed Magento's latest version in Hostgator and it's performing very slow. See here: https://bplugins.site/magento. Probably I will cancel the subscription if it does not be fixed.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 7, 2021
I recommend hosgator for website hosting, it has several options, for communication with support they solve your doubts and are always connected good service
very attentive solve problems
I chose hostgator because it has good prices
Date of experience: May 3, 2022
Hey Maruicio,
Thank you for your review!
DJ
Customer Advocate at HostGator
I had a very disappointing experience with HostGator. Initially, everything seemed to work fine, and I didn't encounter any malware issues during the money-back guarantee period. However, once that period was over, I started experiencing malware problems on my website.
When I reached out to HostGator's support center for assistance, they were unhelpful and asked me to handle the malware issue myself or purchase an additional service. It was frustrating to see that the same service, which is offered for free by other hosting providers, was now being charged at a premium by HostGator.
I feel that HostGator lures users to sign up for their services with attractive offers but fails to provide adequate support after the initial period is over. This situation not only affected my website's security but also wasted my valuable time and money.
I strongly advise against using HostGator's services due to my negative experience. Please consider other hosting providers with better customer support and more transparent practices. Thank you.
Date of experience: July 25, 2023
Idk, been relying in HostGator for like 12 years now. Been recommending HG to all my clients during this time with no worries regarding the services provided. Thank you!
Date of experience: August 29, 2023
Because Andrew Warner recommends you. The reason for the 3 stars is because you always display the same offer at the beginning and I always have to click that I don't want it (in the small link at the bottom), and because the new layout is not very straightforward. Although I haven't need all the options, I don't know where thew whole cPanel is. I have just found the phpMyAdmin, file manager, and the app installer.
Date of experience: January 2, 2024
Good_ I will say your chat techs could do a better job of reading the problem described in the initial message. Otherwise why bother entering anything. Seems I usually have to repeat myself
Getting cUrl errors but it seemed to resolve without tech support doing anything
Good reputation
Date of experience: April 30, 2022
Hey Gary,
Thank you for your review!
DJ
Customer Advocate at HostGator
I honestly don't even think about it except at renewal time, which is a big positive. I rarely have issues with my site and if I do, they are easily adressed.
It's been so long ago I honestly don't remember.
Date of experience: May 2, 2022
Hey George,
That is awesome to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Continuous issues with customers not able to access my site due to their browser saying the site isn't secure, despite being told that SSL certificate is active.
Date of experience: March 18, 2024
Having some trouble now
Error: The disk-write test failed to write 1 MB to a temporary file (/home2/triunlog/.cPquotatest.65fec797.aca16.2c*******) because of an error: write(/home2/triunlog/.cPquotatest.65fec797.aca16.2c*******): No space left on device (EUID: 3824).
Date of experience: March 23, 2024
Because it's the only web hosting provider that I have never had a problem that they couldn't solve in minutes. If there are any issues, anyways. Hostgator is the best.
Date of experience: March 28, 2022
Hi Berenice,
Thank you for the amazing review!
Marissa
Customer Advocate at HostGator
Customer service has been ignoring me when I ask about the new pricing and plan. It also took a week and a half to finally get someone to get change my name servers
Date of experience: January 19, 2024
The new portal sucks. The old portal had all your billing history from day one and as a customer for over 10 years, that history is gone. Plus I don't even know where to pay for my Cpanel.
Date of experience: January 26, 2024
My website has been down for many days and team keeps deceiving me, asking for my number to give me a call and they don't. My website got attacked because of your server issues. Please fix it
Date of experience: March 18, 2024
Amazing & excellent service. Customer support very friendly and solve my problem. They already give me tips and many new function build up my website. Thank for the support
Date of experience: April 10, 2022
Hi Kamarulhizam,
We are so happy to hear you feel this way. Thank you for the kind review!
Marissa
Customer Advocate at HostGator
It took me two weeks to change he e-mail address listed in my domain information. The phone number is still old phone number.
Depends who I talked to about my problem. The last two service reps were okay. Everybody else not helpful
Thought you were good. I don't think that now.
Date of experience: June 3, 2024
Easy to use and your tech support is the best there is. They actually answer a phone and quickly help people with tech issues. Please never stop doing that.
Date of experience: April 15, 2022
Hi Jeff,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
I bought the domain from Hostgator to use with hosting package I bought from Hostgator and the domain is not connecting with the package—I spent an hour or more on chat and phone trying to get things straightened out to no avail.
Date of experience: February 14, 2023
Called to get my security certs activated. Got a real and knowledgeable person at tech support, and they handled the issue while I was on the phone call. Customer service is the product. Nice job!
Real person on the phone with minimal AI interference. Matter handled in minutes.
Referred from YouTuber webyoda at webyoda.com
Date of experience: June 11, 2022
Hey Vincent,
Thank you for your awesome review on our customer service!
DJ
Customer Advocate at HostGator
Customer support is extremely difficult to work with. You have to wait a long time and then the operator does not necessarily have the expertise to answer your question or solve your problem.
Date of experience: February 9, 2023
After the update of the control panel I've noticed malware on my websites, unauthorized login attempts, the support team is not helpful, Overall worst hosting company ever
Date of experience: January 16, 2024
Since you changed everything I really hate being with Hostgator now, I have been with you for over 16 years and over the last year or so you have gone downhill and I will be moving to a different hosting company. I have 4 different reseller accounts and have referred well over a 1000 people for hosting and domains. I absolutely hate your new system and just not worth listing it all out for you since you no longer care about loyal customers so I won't waste anymore of my time. I already have on multiple occassions calling in and through chat support.
STOP AUTO BILLING ME! I HAVE TURNED IT OFF SEVERAL TIMES AND ANYTIME I CALL IN IT GETS TURNED BACK ON BY SUPPORT! I WILL CONTEST THE CHARGES NEXT TIME THIS HAPPENS!
Tired of Hostgator BS, Nothing but hassles with Hostgator now.
Date of experience: February 26, 2024
Your interface is ONLY designed to sell me $#*!. I need to ONLY USE IT. I should see right in my face the setting for the default page. Set it to index.php not html. But you do not have the interface set up to be useful to me. It is useful to you to sell me $#*! not help me easily and seamlessly manage the site. I SHOULD NOT HAVE TO LOOK FOR THE GOD DAMN SETTING. IT SHOULD BE IN MY $#*!ING FACE. THanks guys. Keep up the bad work
Date of experience: April 3, 2024
I am a long time customer - My company develops web based solutions for small corps. Our service is a shared service which we use to host multiple websites for customers. - always excellent service!
Date of experience: January 2, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hi Md,
We absolutely want to look into this and see what we can do to help you out. Our escalations team will be in touch soon to do just that. Thank you for letting us know!
Marissa
Customer Advocate at HostGator