HostGator

There is no security check in the server for fraud access. One of your support said that through website any body can have access to the server like add fraud email forward

It took several weeks to get my sites up. Multiple correspondences went unanswered. Eventually, two sites were restored but one wasn't so I had to reach out again.

I manage diferent sites, my own. And customers, as web developer.
I am on the way to one year user, also I must to Hightlight that hist gator support is fast and very helpful.

Definitly its been my Best choice and investment compared to other hostings I used before.

I definitly recommend Host Gator 200%

Subject: Thank you for your excellent hosting services

Dear HostGator Support Team,

I am writing to express my appreciation for the outstanding hosting services provided by HostGator. As a customer for the past year, I have been consistently impressed with the reliability, speed, and ease-of-use of your hosting platform.

Not only have I experienced fast loading speeds and minimal downtime, but your customer support team has been incredibly helpful and responsive whenever I have had questions or issues. The control panel is user-friendly and has allowed me to manage my website with ease.

I appreciate the variety of hosting options you offer, and the affordable pricing has been a great value for the quality of service I have received. Overall, I am extremely satisfied with my experience with HostGator and would highly recommend your services to others.

Thank you again for your excellent hosting services and your commitment to customer satisfaction.

Sincerely,
HANANE BOUACHRIA

I recently had an issue with my HostGator hosting account and reached out to their customer support team for assistance. I was pleasantly surprised by the excellent customer service I received.

The support representative I spoke with was friendly, patient, and knowledgeable. They took the time to listen to my issue and asked thoughtful questions to help diagnose the problem. They explained the steps they were taking to resolve the issue and kept me updated throughout the process.

What impressed me most was the representative's willingness to go above and beyond to help me. They offered additional advice and suggestions to optimize my website's performance and even followed up with me a few days later to ensure that everything was working properly.

Overall, I was extremely satisfied with the customer service I received from HostGator. The representative I spoke with was a true professional, and their dedication to resolving my issue quickly and efficiently was greatly appreciated. It's clear that HostGator places a high value on customer satisfaction, and I would not hesitate to recommend their services to others.

They should speak Spanish
The competition does it, why don't you?
The United States has 50 million Hispanics
Bill Gates says: "Only 3% of customers protest. The rest leave"

I am a hostgator reseller and I have been one for over 15 years. I DREAD having to contact support when I have a problem. First Level knows NOTHING ABOUT ANYTING. Completely untrained and unable to read English, they ask me the same questions over and over then tell me they need to escalate it to Tier 2 which is 24 to 48 hours... which is a lie, its more like 5 -14 days. Im out - this last one today was the last straw and IM moving my reselleer sites somewhere else. Its like I am chatting with 12 year olds who have no computer experience

Love the service so
Much! I have had this site for about two or three years now and love it greatly. Tech-support is wonderful I like the fact that I can talk to someone on the phone.

I cannot change the content. The site will not publish despite telling it to and it acknowledging.

I have asked to cancel my domain and I turned off auto renewal. I then got an email today saying that my credit card could still be charged unless I contact support again.

The last few times I've connected with support has been a poor experience. Most recently, the chat window couldn't be removed so I couldn't even see the right side of my dashboard.

Our site goes down everyday, despite blocking PHP updates. We are very disappointed and loosing sales because of HostGators lack of attention to this detail.

HostGator has given me what they said they would - hosting for the domains I've setup there. It is much better than some others I've used and as good as others. So, I'm happy.

After downloading the software this afternoon, I entered the incorrect password too many times, got locked out of my account & am I'm unable to log into my account from my personal computer.

It's been excellent so far. I've experienced no downtime. Everything has been easy to find and understand. This was all new to me when I started and HostGator made learning easier on me.

Took month 3 times in the same month
Charged me for ssl web security and I did not sign up for it.
Another charge that I'm logging in to see what it's for.

It's OK at the moment. No major problems. But with Wordpress, Elementor I encounted some limitations with certains themes and I had to remove my images and video clips due to responsive restrictions and not appearing as I wanted in the mobile view and tablet view. I think this has to be tested by Hostgator extensively, and exhaustively about the formating limitations before you approve webdeveloppers to plugin new or old popular themes or plugins. Otherwise reputation responsibility comes to Hostgator.

I have been with Hostgator for 10 years
In the last 6 months I have been experiencing consistent trouble with the SSL padlock... my 2 sites go off because of the SSL is not active, and I have an active ssl with both of my sites www.marugarcia.com and www.humanstrategy.net... I´m tired of gasting time calling for support for the same thing at least every 5 weeks for one of my two domins.

So I started a migration of my Wordpress website off of GoDaddy 4-5 days ago. Unfortunately, the Hostgator techs could not access my GoDaddy C-Panel to migrate my web app files and SQL database due to firewall issues on the GoDaddy portal which I could not whitelist. After many chats and a few online phone calls, we were able to plow ahead and get the job done. Very happy with Nishmitha tonite because he/she accomplished the final steps to get my website, scribbleimages.com, back in perfect order. And it is much faster on this Hostgator platform than it was on GoDaddy. So far, very happy with the outcome. I am in their Shared BABY hosting plan - saving a lot of money with more capability than I had with GoDaddy - what's not to love.

I previously was rebilled after receiving a refund from HostGator for services I never used and had canceled. The agent that I spoke to to receive the original refund even confirmed that I had cancelled, but the next month I was rebilled for the service. Since I don't monitor that acct very often, it wasn't caught for over 6 months. Extremely disappointed

I wanted an easy site to manage and use. I asked for support call around Christmas. Never happened. I have not been able to use my site efficiently in three years.

The handling of the backend is more complicated and has less features than before. Getting online assistance requires complicated verification processes, even if locked in.

I only stay here because i have been here for long, but i will not renew the service as speed is low and it is expensive in relation to other competitors

I thought it would be best to stay with the host for a domain that i am transferring to-but I keep to have repeating the process. I just received an email saying I needed a PIN to continue the process. I did this twice already- I HAVE a PIN that support provided me days ago.