HostGator

Just had problems paying which was sorted after a few attempts, but meant me explaining it each time.

I have been using HotsGator service for around 9 years, their services are very good and their customer support also. I recommend them.

Thank HOstgator

Selling someone a hosting package with listed features and then taking away the features, I believe is called false advertisement and theft. Waiting for a call to find out for sure.

Completely Dissatisfied with the Technical Support Services, Renewing the SSL for 3 months and every time the site goes down for a week or more but they are not interested to look in to the issue seriously.Issue at HostGator End because they are the one renewing the SSL certificate and each time the site having problem.

When it comes to stellar hosting service delivery, HostGator takes the lead. As a professional freelance writer and blogger, I have used HostGator Baby plan hosting service for 3 years, and I can say, with my full chest, that I rate HostGator very high in terms of hosting and domain service delivery.

Been with you guys for quite a few years! I have been extremely happy with the service and hope to maintain a professional relationship with your company for many more!

My site has been down multiple times and receiving 503 errors where it is unavailable to update the site. Also loading the site takes a while and the website does not have any heavy content.

Cost at first, but I stay with it over less-expensive options (including some lifetime free options) because the platform is very stable and the customer support is very effective.

Not a very intuitive interface for rookies. For example, I don't even know how to simply delete a website that I created from the Dashboard. Terrible design.

Great
I had to call for some technical questions and The customer service representative helped me resolve the issue and made sure everything was to my satisfaction.

I have chosen HOSTGATOR for over 13 years because they were the best. But two years ago I started losing all my customers, losing everything Hostgator had helped me set up thanks to perfect service, escalated support was available at any time. The supports were simply human.
But everything has changed, today I lost my business, services have become more expensive, escalated support interventions take time.
First level support is no longer able to resolve the problems.
Today I am honestly thinking of leaving hostgator because I no longer recognize hotgator which I liked.
I have lost more than 60 clients and every day clients leave my agency because when there is a problem, sometimes after weeks, the problem is not resolved and when it is resolved, it is too late to We are losing customers.
I was sincere.
Soon you will suspend my hosting again because my credit card is not yet credited by my bank.
You gave us 10 days after the due date but you canceled all that.
You are no longer human and after more than 13 years of loyalty, it is with a pang of heart that I am looking for other suppliers.
Sometimes I have problems with my server for months, but you don't even give a discount.
After 13 years of loyalty, what can you do for me to bring me back?
I remain waiting for your response.
Sincerely

Back in 2009 when I started my reseller hosting, I chose HostGator because I liked Brent Oxley's (HostGator founder) focus to providing the best hosting services backed up with outstanding customer service.

That ended when EIG purchased HostGator from Brent in 2012. Service rapidly deteriorated to where my hosting was subpar and customer support staff was reduced to less than half, which lead to support call wait times to many times over an hour. And support tickets taking two or more days before I received a reply.

But I stuck with HostGator, hoping it would improve.

It eventually did. But it took many years.

Support wait times have reduced as well.

I am leaving HostGator because a few issues that have happened in the past few years.

If you would like to know what they are, you can reach me at the phone number below.

Best regards,

Ralph O. Sharp
*******727

P.S. My recent calls to HostGator over the past few days have been excellent with Mike and Jamie. As well as a month ago on January 20th when I called to cancel my hosting. Sorry, I don't recall the gentleman's name, but he was great as well.

The new experience is terrible for these reasons:

1) I can no longer use Bitwarden to auto-enter my credentials. I have to manually copy/paste.
2) I get a popup every day trying to get me to pay more money. I already paid once, but I still get this screen
3) To get to the CPanel, I have to click "CPanel Email", then click cancel on the overlay, then click CPanel.

The two features I use the most are "Redirects" and "File Manager" within CPanel. It takes nearly a dozen clicks to get to these features. Ideally, I would have login credentials that take me right to CPanel instead of having to jump through all the click hoops to get ther.

I choose HostGator because based on the info I researched setting up my website was going to be super easy! This is ending up being an expensive BAD MISTAKE! I have no idea where to start and I keep getting directed to WordPress which seems as UNUSERFRIENDLY as it gets! Thanks for taking my $$ and I still cannot set up my website!

I'm general I do have good experience. However I would very mucha appreciate that you filter hundred of email that invade my emails
I really appreciate your help on this matter

Good experience

It's a very good company with good services where clients can't complain, even if there are some things that are needed to be improved as a big and reliable services provider.

By mail, they do respond well but sometimes live chat is not reliable

Your overseas Call center is crap/ I had one swear at me another one wasnt sure what wordpress was, YOU have become a joke. I am getting out as soonas i can.

Looking and so far... by far your team is the best, I live in Louisiana, and it's hard to understand the foreigners, they talk different from us, but everyone is fabulous

Disappointed to hear from clients that our website was down and we received no notice from HostGator.

I haven't used the a service since I made a purchase and still it's not in use.
I asked for even a partial refund of remainder of months the customer support is not cooperative.

HostGator's customer service rep was so helpful in getting my site back up and running.

HostGator's customer service rep was so helpful in getting my site back up and running.

Excellent attention, he has helped me throughout the process of my cpanle, in addition to all the facilities, he is a very good professional, thank you very much for everything

Your agents don't seem to understand how to resolve issues without making too many assumptions. But the biggest problem is that it is too difficult to refer to earlier cases or issues.