- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
After months of problems, days searching, I finally got the right person that point me to the right package that wil solve all my problems.
Thanks. Best helpdesk their is.
Date of experience: October 18, 2022
Good reviews/prices. This is, unfortunately, the most user unfriendly hosting site I've ever used. I'm struggling to find how to do simple things, and additional direction is impossible to find.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 29, 2021
Hi Rachel,
I am sorry to hear you have been running into these issues while using HostGator. I have created a case for our escalations manager to look into regarding your account.
They will be reaching out shortly and are more than happy to answer any questions or walk you through anything you are having trouble with. Thank you for bringing this
To our attention!
Marissa
Customer Advocate at HostGator
Have been using Hostgator services for a few years now. There was a decline for a bit but they're getting back to their best now. Haven't ever thought of switching.
Date of experience: November 11, 2022
Hi Adnan,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
We expected to work properly and for the price, but it happened that the data base is always down and the response services of the server usually are too slow
Date of experience: April 18, 2022
I'm not that impressed with Softaculous, it interferes with my work and the sites I create. Your speed is not that great either. And you keep outsourcing your help to other companies.
Date of experience: February 6, 2024
Still confusing to log-in and go to builder. I think it is due to changing the portal so many times I don't remember the logical path to my Weebly builder. I sure wish you would simplify this.
Date of experience: February 17, 2024
Pros:
- Overall reliable
- Company established long ago
- Clean and professional interfaces both on Portal and CPanel
Cons:
- Still missing crypto options payment in 2022 while competition has been offering it for years
- Customer support chat interface UI could be improved and adapted to neumorphism
Date of experience: April 19, 2022
Slow and painful waiting for help online.
It was difficult to get exact upload details for dreamweaver, it took a number of attempts
The site itself is running smoothly with no downtime or issues.
Date of experience: December 22, 2019
Hey Jonathan,
We're sad to hear that you didn't have an excellent experience with our support teams. We'd really like to talk to you more about that. Please email us at reputation@endurance.com and share the primary email on your account and the best phone number to reach you and we'll chat. Thank you.
Erinn
Customer Advocate at HostGator
Won't refund for a packaged that has been inactive for some time, then requested to buy a THIRD package to make the second one work? Scammy and very poor
Date of experience: March 20, 2024
How long its takes to lounch my web site in internet, I install wordpress 15.03.2022, checked today 16.03.2022 there is error that site can't be reached.
Thank you,
Daiga.
Date of experience: March 15, 2022
Hey Daiga,
We would be more than happy to help with that error. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Email is increasing spotty. Financial institutions have reported my email addresses bounce back as undeliverable. I suspect the servers are just over whelmed. No good.
Date of experience: April 30, 2022
Hey Greg,
We can look into that for you. Give us a call and we will be happy to help!
DJ
Customer Advocate at HostGator
It was a nice deal! However they cut my storage from unlimited to 10GB breaking my site as I used 21 GB! I consider them thieves as my time has not yet expired!
Date of experience: January 25, 2024
Raised my hosting price by 50% and am unable to manually pay my bill every month. I am unable to remove my primary payment card. I look forward to backing up my site and migrating to another host.
Date of experience: March 13, 2024
The updated interfaces are cumbersome and not very user friendly. Sometimes the nest updates are smaller, more meaningful. If it ain't broke, don't fix it
Date of experience: January 25, 2024
Everytime I have an issues it takes several calls to get it worked. They say they will take care of it, then you get a email telling you how to do it yourself.
Date of experience: March 8, 2024
I've never had the exact problem I had with getting this site migrated to Host Gator - in fact, I gave up on trying to migrate it and I'm just rebuilding the site from the ground up which has been tedious and frustrating.
There are so many different things that can be wrong when migrating a site, I don't blame them for not being able to pinpoint what was wrong. It would have been nice if there had actually been a way for them to do the migration for me, though.
Wanted to try you out as a hosting client. Honestly, as a host you've been pretty good for building the site on your platform. But trying to migrate an existing site was a nightmare that never really got resolved.
Date of experience: April 10, 2023
DO NOT... I repeat DO NOT use this hosting site. Its like pulling teeth and eyelashes when trying to get assistance from customer service. I'm on day 3 trying to get help with an error and I've been talking with customer service LITERALLY ALL DAY and still nothing resolved. I'm so pissed I put so much money in this hosting site.
Tip for consumers:
Don't do it. Please use another hosting site. You're mental health is very important and these people will stress you tf out!
Date of experience: November 3, 2022
Hey there,
We see you left this review on another site. We have asked for more information there and we will take care of your issue once you reply!
DJ
Customer Advocate at HostGator
I have been trying to purchase new domain and in regards to this I have tried so many time to chat with your team to help me and never get any reply / solution yet.
Date of experience: February 13, 2024
I'd used them before. Enjoyed the service. Appreciate the options, and ease of use. Probly wouldn't be the easiest for a complete beginner, but it suits me well enough.
Date of experience: October 13, 2021
Hey David,
Thank you for your feedback! We greatly appreciate it!
DJ
Customer Advocate at HostGator
As a new HostGator customer I had several items and issues to be addressed. Carl Christian went above and beyond in taking care of all of them. On a scale of 1 to 10, I give him a 12.
Date of experience: February 25, 2023
I have been trying to transfer my domains to you and the process failed and you refuse to refund the fees again and I don't what is the logic to deduct for a service you didn't complete
Date of experience: March 11, 2024
Poor and slow response to getting my dedicated server activated. I have been trying for days. Eventually, when I insisted they said that they needed to verify my payment.
Date of experience: January 6, 2024
Good support once you get to talk to admin, really bad online chat support. Ones i talked to didn't even understand my question, really bad english. User friendly interface and not terrible prices.
Date of experience: August 31, 2021
Been trying to move temporary site to actual WP hosting on Hostgator. Have already spent hours with tech support with no resolution so far... About to try to contact support again. Very disappointing
Date of experience: September 16, 2023
Upon the fixing and readying of my website after it being suspended, the person who I chatted with last helped me very much. I was ultimately the one who fixed the issue though.
Hosting that has been good for me over the years.
Date of experience: April 27, 2022
Hey Daniel,
We are so glad we could help! Thank you for your review!
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Chris,
Thank you for your kind review!
DJ
Customer Advocate at HostGator