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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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Extremely Painful and stressful setting up and securing information in site and account. Very dissatisfied with service, had to call and chat with many reps.
Date of experience: February 20, 2024
Because I thought it was a good service. But I realized I was charged $50 usd for a backup recovery. Something that pretty much all other hosting services offer for free.
Date of experience: January 11, 2024
I should not have to see your screen every time i want to go to my c panel i know if i am at risk i should not have to waste my time saying i know take me to the page i want!
Date of experience: March 4, 2024
The new login page is horrible. I can't use my saved passwords and it takes several clicks to get to the login page including ads for services I do not want.
Date of experience: January 9, 2024
This was all new to me so I was sort of lost. What I did was looked up some youtubes, found a guy I could understand, and just had it on my Ipad next to the computer and followed along.
I had a problem with my password and that was all solved!
Good reliable company and I was told the best to offer assistance and that was my fear.
Date of experience: April 8, 2022
I got everything I needed and still have no website.
Since I was treated poorly but Hostgator agents and some supervisors, Cassie a supervisor have changed my host expiration to 02/10/2022, and when I called to reconfirm an agent said my expiration is November 2021 and after I mentioned I am filing a complaint. HE FOUND THE ACTUAL EXPIRATION. Funny right!
Date of experience: December 12, 2020
Hi Checkesha,
We're so surprised by this review. We know that Cassie has taken such great care of you and you left such a glowing review elsewhere. We'd love to chat about your concern. We also hope that you can understand that we're all human beings and sometimes people make mistakes. Thanks so much.
Erinn
Customer Advocate at HostGator
Their website builder is completely broken for several months with no fix date. I can't edit my website unless I rebuild it completely on a different builder.
Date of experience: January 26, 2024
It has been operative from the beginning with no interruption. It is simple.
We have not test the hosting with any database. This is a needs in a near future.
We couldn't send any emails to external accounts, but at the end the problem was a new setup required in Microsoft outlook that it was updating.
Share hosting with a good price!
Date of experience: January 30, 2024
Price, SERVICE, ease of use.
Service is king. When something goes down I love being able to pick up a phone and actually talk to a human being about the issue.
Date of experience: February 29, 2024
The changes you have made to our subscription should be explained better to have customer since we are trying to build businesses and you change the way we offer what we need to!
Date of experience: February 23, 2024
Speed via FTP and TTFB aren't satisfying. Hosting 3 times cheaper had better scores, then yours. Looks like you don't use even SSD, I'm not talking about NVMe SSD. I haven't had problems with response time during Google PageSpeed test, but now I got them time to time. Also today got SNI error during navigation on the site. I don't know how many of them get my visitors.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 7, 2021
Hey Anton,
We would love to discuss this issue with you. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
The login screen is a pain for password management. We need more direct links to our cpanel dashboard, so we don't have to login, see an offer, navigate to hosting, etc, just to get to cpanel.
Date of experience: March 27, 2024
The front door to the website asks for "user Name" when it sometimes means "email for user"...Sometimes it's the reverse. Took me 15 minutes to log in
Date of experience: January 11, 2024
Hostgator in my opinion has the best, and fastest customer service, hostgator support has answered any question i ask in one transaction, the best in my opinion
Date of experience: February 29, 2024
I'd leave 0 stars if possible. Prices nearly doubled for no reason and services were taken away, you used to be a good hosting provider, now you're $#*!
Date of experience: March 4, 2024
Your new layout makes navigating to the cPanel very difficult. It only shows cPanel Email, which is not useful. The old version was much easier to navigate.
Date of experience: February 9, 2024
I upgraded my site and needed complex access for the design and developer team and you staff were very helpful. I also was able to clarify the level of service needed.
I received excellent support and the service agent worked with the developer team (we were transferring a complex site from Flash to HTML5).
I chose HostGator many years ago when looking for a hosting service.
Date of experience: April 30, 2022
Hey Sara,
Thank you for your review!
DJ
Customer Advocate at HostGator
Good value. I am having a hard time finding info on the recently redesigned website. I am specifically looking for the cost of renewal for my products.
Date of experience: January 4, 2024
Hostgator staff always help me when ever I have a problem. Been with Hostgator over one year now and they always have been there to help my business run totally smooth.
Perfect as always
Date of experience: May 12, 2022
Hey Michael,
Thank you for your review!
DJ
Customer Advocate at HostGator
I have been trying to create the website on my own. Some of the problems I have had are probable my own fault. I wish the Word Press help had longer hours.
Date of experience: February 20, 2024
I'm cancelling most of the service and want to keep the domain name only, but it is quite unclear and difficult to know if my payment for keeping domain name has been accepted, because Hostgator sends me notification of service delation but it does not clearly mention WHAT SERVICE REMAINS and WHAT SERVICE WILL BE DELETED. I'm so irritated and frustrated..
Date of experience: January 24, 2024
I requested a supervisor call me, it's been 4 days. I've had to speak with about 5-6 different reps to assist. Unexceptable trying to get my backend together to try and build a website
Date of experience: February 27, 2024
Can't even get into site. You told me that me by email that starinthestorm.org is my domain but it seems to mean nothing. Have paid for this site for months and never used it.
Date of experience: February 21, 2024
The new interface is just awful, and there is a constant issue with receiving and sending email which makes me have to open constantly tickets with help desk to resolve the issue.
Date of experience: January 15, 2024
Help desk is not really useful, and you don't provide good ways to improved Web site works. WordPoress is not working well with your system, a lot problems with Forms and email.
Date of experience: April 21, 2022
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Joe,
We are so glad to hear you found you way! Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator