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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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The price was good and you used to be a better company with better hosting and platforms. Now id like to even move my domain registration away from you as you raise the price each year.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 7, 2022
Fairly helpful in resolving issue; however, my questions were not always answered.
The first representative I spoke with did not want to listen, only talk. The second representative was mostly helpful.
Date of experience: July 11, 2024
I find it very confusing to use you as a gateway to Wordpress. When I went to install Wordpress it said it was already installed. Also this Softaculous site is ridiculous. Keep it simple will ya!
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 16, 2021
Hey Diane,
We hate to hear things are getting confusing but we are here to help! We have created a case and asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
3 month our websites always down and we keep following some time your team sove the issue some times they say our account affected and till now we are not happy with your hosting
Date of experience: February 19, 2024
My website does not work properly on your site. It was created in Wordpress. I wasn't aware when I signed up for your service that Hostgator was not compatible with Worpress.
Date of experience: April 1, 2024
The new portal is not intuitive. It is difficult to get to the functions that are needed. Furthermore, all the information from the old portal has disappeared.
Date of experience: February 15, 2024
My experience is bad because I see no email contact and the phone contact could not hear or speak clearly to me, and the website does not allow me to change my card number.
Date of experience: January 16, 2024
Very well satisfied of the result. The site is user friendly and that was what mattered to me. My subscribers appear to enjoy it and it is a great tool for my work.
Somebody told me about it and uses it regularly
Date of experience: April 8, 2022
Hey Citoyen
We're happy you're happy! Thank you for your review.
DJ
Customer Advocate at HostGator
I purchased hosting package with one free domain. But I can still see domain is available for purchase and i am not able to see this in hostgator... Very frustrating and not promising..
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 8, 2022
Hey Waseem,
It looks like your issue may have gotten solved yesterday but we want to make sure! We have asked an Escalations Manager to reach out and check!
DJ
Customer Advocate at HostGator
Since 5 years I tried to start my own website, I searched many hosting companies, tried some and failed to continue, till my fried referred me to HostGator, I purchased a plan, start my website, in fact it is the best hosting company, wondaful services, excellent support services, despite I have no sufficient experience in website, but, through the support team my experience so much developed, Thanks a lot to HostGator
Excellent, the support team willing to help and were so helpful
I tried many hosting companies and I found that HostGator is the best one
To create my own website and share scientific information
Date of experience: May 21, 2022
Hey Svitlana,
Thank you for this awesome review. We really appreciate it!
DJ
Customer Advocate at HostGator
I got one person that hung the phone on me, another one got disconnected over chat, and the last person was helpful. After i gave the phone call a 1 on feedback, it said we give good service.
Date of experience: November 29, 2021
Hi Russell,
We absolutely want to look into this and see if there is anything we can do to make it right. That being said our escalations team will be reaching out to you soon to make sure everything is up and running for you. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
I like the set up but the right level of documentation is a bit hard to find for intermediate users, who know more than basic users who operate only with a WYSIWYG interface but less than experienced website admins.
The promotional pricing was good.
Date of experience: October 4, 2022
Hey Zachary,
Thank you for your review!
DJ
Customer Advocate at HostGator
From a video on you tube I guess I'm too impatient I was hoping too spend the last 4 hrs building a web site now I'm like why did I Evan bother just wasting money I'll never get my business on the search engine in my area I've got 19 years experience in my concrete. People complaine the coustomers can hardly get a concrete guy to return there calls I am eager too work but cannot get connected to my audiance
Date of experience: December 26, 2021
Hi Ezekiel,
It's unfortunate to hear you have been running into these problems while using HostGator. Our escalations team will be in touch with you soon to see what we can do to help. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
This site is a scam making a fake ilegal trafic not payin for the services what i give to them. They are making a fake trafic promising the visitors that they will pay tem for ther visites or task what they do for them.at the end they will scamm you
Date of experience: February 26, 2017
Normal, pero tardan mucho en contestar, quisrea que sean más diligentes en el chat en vivo
Normal
Por antiguedad y porque no tuve contrartiempos anteriores
Date of experience: October 1, 2024
WTF do you hide the ability to get to account in 10pt font at the bottom of the screen under your sales pitch. Almost impossible to access from mobile. This is stupid.
Date of experience: March 20, 2024
You have made logging in and access to the cpanel so much harder than it needs to be. I am tired of having an add be shown to me in order to manage my server.
Date of experience: January 6, 2024
I have had a website that is inaccessible for over a year and yet I continue to be charged. I can't access anything and I have long wondered what happened and why with no clarity.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 28, 2021
Hey Tania,
Let us get you that access. We have asked an Escalations Manager to give you a call to straighten things out.
DJ
Customer Advocate at HostGator
Good, but a little limited when I had some trouble - was a provider issue not a HostGator issue, which is fine. Just would have been good to have been advised earlier in a lengthy conversation.
Mentioned earlier.
Was found on YouTube - has worked well for me overall.
Date of experience: April 30, 2022
Hey Jason,
Thank you for your review!
DJ
Customer Advocate at HostGator
This transfer has not been very seamless and I am Still, a month and a half later, having issues with DNS records, POP, Domain... Yeah... not been the best.
Date of experience: March 11, 2024
I needed to get my back office up and running…I was referred to to an outside source who was able to fix it…Thank You
Date of experience: June 17, 2024
This is my first time using a website hosting service but I'll say that hostgator is great and affordable. I would recommend it to a friend that wants to build a website
I chose hostgator because I saw it’s ads constantly on YouTube and it was always among the top 3 best hosting websites when I finally decided to get one
Date of experience: November 17, 2022
Hi Emmanuel,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator
I have had my domain for 6 weeks, and have been on calls with customer service for 28.5 hours to get my account fixed, and I am still not up and running!
Date of experience: February 16, 2023
I like it. It is nice and easy and supporty.
I liked the speed, accuracy and support.
I advise all beginners and professionals to join this addition.
Thank you
Best regard
Ali
Date of experience: January 27, 2020
Hello Ali,
Thank you so much for your review! We really appreciate you taking the time to share your thoughts. We're pleased to have you as a member of the HostGator Family.
Erinn
Customer Advocate at HostGator
I always used hostgator cause it was easy to navigate and overall experince was good. Since the UI changes everything sucks. I am not choosing hostgator again
Date of experience: January 2, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hi Erron,
It's unfortunate to hear you feel this way about HostGator. Our escalations team should be in touch soon to see if there is anything we can do to make this right. Thank you for letting us know!
Marissa
Customer Advocate at HostGator