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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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I absolutely hate your new login portal and beginning screen. Sep popups for user id and pw. Then trying to navigate the darn menus to find how to get the the control panel. It just doesnt work.
Date of experience: February 22, 2024
Awesome. She is a rock star. Very knowledgeable and she was the third person that addressed this problem with me and provided me with the optimal solution
Date of experience: February 24, 2023
Wow, this is easy. What did I like, someone was there to help me when I needed help. It was like HG has a habit of answering the phone. And I did receive the help I needed. Thanks guys
As above HG picked up the phone and helped me.
First because of the price, and now it would be because of the service.
Date of experience: April 27, 2022
The service keeps getting worse and the price keeps going up. The more you make "improvements" the worse it gets. Go back to the 2008 service when it was easier to use and less confusing.
Date of experience: January 3, 2024
Since shifting my email hosting to HostGator I am unable to send e-mails. I can receive them and they "send" with no error, but they don't deliver to any e-mail accounts that I send them to.
Date of experience: January 5, 2023
Hi Megan,
Try giving us a call and we will fix that!
DJ
Customer Advocate at HostGator
My experience was insightful. My representative made me aware that my website was not redirecting to the landing page that I was intending and gave me some tips on how to resolve the problem.
Date of experience: February 20, 2023
I was a customer before for years. I left for about a year when I retired for a lower cost program. Big mistake! So now I am back on HostGator. Not been perfect, but a huge improvement.
Date of experience: April 3, 2023
I've been seeing the inscription for several hours now.
"An error has occurred while setting up your hosting."
I can't work on projects all this time...
Date of experience: January 29, 2024
Originally - good value to lease a server.
Today - good value to lease space on a server. But the regular changes to layout and stuff are a confusing challenge.
Date of experience: January 17, 2024
Many tools are missing
A lot of interference and many errors after the latest update
Many of the explanations in the help section are different about the update
Date of experience: January 15, 2024
HOSTGATOR SCAMMER COMPANY!
DO NOT USE HOSTGATOR
Do not use #HostGator they stole your money with your PAYPAL ac without message! MY ac renew date is 26th May and they charge 21st May with No reason! I talk to customer support and they said NO REFUND available!
Date of experience: May 27, 2023
Your customer service is horrible. They do not listen, or understand. They talk down to the customer. And do not know how to answer any question that is not in their answer sheet.
Date of experience: July 7, 2023
Your service team is not knowledgeable and your platform does not work for DNS a and cname records! It's a real problem. I will be switching off to another platform.
Date of experience: March 11, 2024
Price and functionality were paramount in my decision. Low prices and functionality that meets my requirements now and into the future made HostGator the obvious choice.
Date of experience: March 10, 2022
Hey John,
We are so happy you chose us. Thank you for your review!
DJ
Customer Advocate at HostGator
The excellent help and attention I received from your sales rep, Shakayla Jordan. The only reason I did not select give 5 Stars is that I've come across 2 broken links in your documentation.
Date of experience: August 23, 2021
Hi Mark,
Thanks for the Kudos for Shakayla, we'll be sure to pass those on. Broken links are not cool, if you wouldn't mind can you let us know what they are so we can get them fixed? Thanks!
Erinn
Customer Advocate at HostGator
I've been unable to upload files to the server for days due to a 552 Disk full - please upload later error.
I asked four times to resolve the problem, but after a few hours the problem starts again.
Date of experience: March 10, 2024
My site is still not live... i only have a redirect...
Date of experience: July 9, 2024
Cant find the CPanel easily. I just want to access the databases and have clicked many times and still cant get to it. It is not as intuitive as it used to be.
Date of experience: March 26, 2024
This is crazy, i have to ask for help every month so you guys update the SSL sertificate and you let my website down all the time, this si almost a scam
Date of experience: January 30, 2024
Such terrific customer service. The Agent gave me super fast and accurate answers to my questions. I was amazed at how fast I received answers. The Agent was kind and polite as well as super fast.:-)
Date of experience: March 6, 2023
You don't warn when registering a domain that you will be spam call if you don't pay for securing your data. Why do you pay extra for that? Don't you want to keep customers?
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 24, 2021
Hey Jose,
Of course we want to keep customers. We have asked an Escalations Manager to reach out to see how we can help.
DJ
Customer Advocate at HostGator
Transfering the website has been difficult. I think I was just charged and entered a 3 year contract which I didn't want. The price was 179 a year. So, that's annoying
Date of experience: March 16, 2024
You need to improve and comply with due dates on your billing. If a bill is due on a certain date, you collect the bill on that date, NOT sixteen days prior to due dates.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 26, 2021
Hi Lisa,
Unfortunately when it comes to auto renewal this is our policy just to make sure nothing goes wrong when we do bill the account that could cause problems. This being said we do send courtesy emails prior to when we do auto renew letting you know the money will be taken out early. I have created a case with our escalations team who should be able to help you out with this and go over some options that you may prefer. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
I am very happy to deal with the HostGator hosting service, the service is at the top and the perfect support is unparalleled... Thank you, the wonderful team
Date of experience: May 23, 2021
Hey Belkheir,
You are most welcome. We are just happy to help. Thank you for your awesome review.
DJ
Customer Advocate at HostGator
SHE IS REALLY AND AMAZING CX SERVICE. SHE IS AN ASSET OF THE COMPANY. SHE NEEDS TO BE PROMOTED FOR THE EXCELLENT JOBS. She is valuable to the company and give important to the customers to be retained and continue using your products
Date of experience: December 6, 2022
Hey Virgilio,
Thank you for your review!
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Arthur,
You are most welcome. Thank you for your review!
DJ
Customer Advocate at HostGator