HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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I am trying to get help with my installation of CPanel. Your system says I have already installed it. Then how do I logon so that I can uninstall https//welazanaposwa. Com and install WordPress
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 17, 2021
Sorry, this page doesn't exist.
Please check the URL or go back a page.
404 Error. Page Not Found.
I cant open my website i keep getting this message
Date of experience: March 29, 2022
Good with my website. I have not complains although for the future I hope they will down the prices. Too expensive. Very good the costumer service and live chat.
Very good
Because the customer service is good
Date of experience: April 28, 2022
Hey Tito,
Thank you for your feedback!
DJ
Customer Advocate at HostGator
It's my First time launching a website so I have no reference points.
So far everything is going great.
This guys has a Tutorial on how to build a website from hosting up untill finished product.
https://www.youtube.com/watch?v=Ot31LNNXc6Y
Date of experience: April 21, 2024
I was with hostgator for years. As time progressed, I encountered more and more problems with my shared VM lagging out, and their 5-year old SpamAssassin system failing to properly prevent a large volume of spam from crowding my mailboxes. When I switched to another host, the spam issue completely disappeared, and my website has no latency issues anymore. On top of that, I found out Hostgator had been charging me for nearly two years for a service I cancelled; I missed it because it was billed exactly 10 days apart from another service of the same amount (so when reviewing finances they were never on the same screen, and I took it as the core hosting). Of course they wouldn't refund anything (even though the site was never used or accessed, which they refused to confirm). Ultimately, they have degraded to a terrible hosting provider and refuse to work with their customers on billing issues. As such I have removed all business, and I couldn't be happier. Stay away, and host elsewhere! (note I am purposely omitting the new hosting company so readers don't think I'm trying to sell another service)
Date of experience: June 28, 2015
Mention that Carlos Cristian, I am very grateful for his attention and help, after 5 advisers before him, if he could help me with my problem and solve all my doubts.
Date of experience: January 18, 2023
Hello Hostgator I've been with Hostgator over 5-7 years Now and i really love the services and I thank you for you good services like when i have a problem with any of my websites I can count on Hostgator to fixe the Problem and other hosting company are asking me to join there company I just simply turned them down and Told them i am fine where i am at with Hostgator company I've been with the Hostgator company over 5-7 years and I am Thankful to Hostgator for being there with me Thank You Hostgator company I love your Services!
Date of experience: February 15, 2024
GREAT! I have had a few interactions and support has been great. All my issues have been "user errror" aka my fault.! I am now moving my main business web site over here! So excited!
Tyler Moore
Date of experience: July 21, 2021
Hey Julie,
We are so excited to have you! Thank you for your review.
DJ
Customer Advocate at HostGator
Worst hosting account I have ever used. I used iPage, goDaddy, bluehost and HostGator is so far the most difficult to use, the most bags and connectivity problems. Will never recommend it to anyone
Date of experience: January 14, 2024
There used to be a button or link which led me directly to my cpanel. To get the my cpanel I now need to click through several pages and I have trouble finding it.
Date of experience: January 7, 2024
It's a pain to find out how much I am paying for Sitelock, how I got subscribed and I have tried to cancel multiple times but I keep getting emails like it is active and I assume it probably is and I am paying for it.
Date of experience: February 27, 2024
Had to go through a couple of specialist but my site is now live. The last rep was exceptional in resolving the issue
Great Price and 24/7 support
Date of experience: April 13, 2024
Don't like your plug-in, screws everything up but all good when I disabled it
Date of experience: July 6, 2024
I love host gator company, every thing are works wonderfully 💕.
Date of experience: July 6, 2024
HostGator suits my needs. I am not great with WordPress, but I figured it out and I am just grateful to have control of my site, with no middle-man developer, just a host.
For independence and to gain control of my site’s layout and content.
Date of experience: April 27, 2022
Hey Barry,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
You keep changing my, htaccess file and consequently disabling my client's websites and backend sites. Today was very stressful because of your actions.
Date of experience: April 14, 2022
Hey Ryne,
We are sorry to hear that. We would love to fix this. We have asked an Escalations Manager to assist.
DJ
Customer Advocate at HostGator
I want to unlock my Domain (www.flexwelluniverse.com), I have been sent the domain authorization code, but my domain is still locked as i can't still transfer it.
Can you help unlock the domain?
Date of experience: February 28, 2024
So far I have a good experience with the hosting company. When I had a probelm the customer service responded and they were able to solve the problem.
Date of experience: April 16, 2022
Hi Riazul,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Affordable, but slow and unreliable. I'm hosting some clients' websites on HostGator just while I develop them, but I would never use HostGator for their live sites.
Date of experience: April 18, 2022
Hey Stephanie,
Thank you for your review!
DJ
Customer Advocate at HostGator
We were promised you would fix our email problems, then you upsold us on a new product that you said would fix our email problems, now we're in a long term contract with you and are terribly unhappy.
Date of experience: February 21, 2024
After upgradation the billing poral is really pathetic. Not user friendly, many bugs. It was ok before the upgradation. First time seeing an upgraded thing is looks worst than the old one...
Date of experience: January 8, 2024
I thought it had better deals for hosting services. But after I got hacked, I was not assisted as the problem still persisted. Even after paying for Sitelock, I feel that was unfair.
Date of experience: January 15, 2024
My experience with HostGator in technical issue is good, but in payment issue not good, many time I receive wrong invoices.
Date of experience: June 10, 2024
I had an account over 18 years with Hostgator. For new account (Baby Plan) cheaper than old customer and also have Cloundflare CDN (Confirm by Sales Department) but for my Baby Plan, your support said Cloundflare CDN not available on my account and not available in the hostgator. But your website page still shows Cloundflare CDN available for Baby Plan and Business Plan for long. I'm very upset.
Date of experience: January 24, 2024
Support staff was helpful. The DNS issues I figured out on my own, as servers were still patched through the previous DNS company, changing to Hostgator's DNS servers allowed the mailserver to work normally.
Date of experience: August 27, 2022
Hey William,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator.com
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Welazana,
Have no fear we are here! We will be reaching out soon to see how we can help and get you taken care of.
DJ
Customer Advocate at HostGator