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HostGator

Overview

HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.

  • Value
    85
  • Shipping
    36
  • Returns
    48

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.8%
Positive
3,056
Neutral
669
Negative
1,959
View ratings trends
46
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How would you rate HostGator?

Reviews (13,418)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (713) tech support (137) support team (98) tyler moore (80) domain name (63) user interface (34) control panel (28) web designer (36)
Thumbnail of user welazanap
South Africa
1 review
0 helpful votes
  • Send Message
November 16th, 2021
Verified purchase

I am trying to get help with my installation of CPanel. Your system says I have already installed it. Then how do I logon so that I can uninstall https//welazanaposwa. Com and install WordPress

* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 17, 2021

Thumbnail of user djs48
DJ S. – HostGator Rep

Hey Welazana,

Have no fear we are here! We will be reaching out soon to see how we can help and get you taken care of.

DJ
Customer Advocate at HostGator

Thumbnail of user alidaa10
Azerbaijan
1 review
0 helpful votes
  • Send Message
April 28th, 2022
Verified purchase

Sorry, this page doesn't exist.
Please check the URL or go back a page.
404 Error. Page Not Found.

I cant open my website i keep getting this message

Date of experience: March 29, 2022

Thumbnail of user titoa10
Colombia
1 review
0 helpful votes
  • Send Message
April 28th, 2022
Verified purchase

Good with my website. I have not complains although for the future I hope they will down the prices. Too expensive. Very good the costumer service and live chat.

Very good

Reason I chose this business:

Because the customer service is good

Service

Date of experience: April 28, 2022

Thumbnail of user erinnh1
Reputation T. – HostGator Rep

Hey Tito,

Thank you for your feedback!

DJ
Customer Advocate at HostGator

Thumbnail of user dimitrid23
Belgium
1 review
0 helpful votes
  • Send Message
May 2nd, 2024
Verified purchase

It's my First time launching a website so I have no reference points.
So far everything is going great.

Reason I chose this business:

This guys has a Tutorial on how to build a website from hosting up untill finished product.
https://www.youtube.com/watch?v=Ot31LNNXc6Y

Date of experience: April 21, 2024

Thumbnail of user davida155
Illinois
2 reviews
13 helpful votes
  • Send Message
June 28th, 2015

I was with hostgator for years. As time progressed, I encountered more and more problems with my shared VM lagging out, and their 5-year old SpamAssassin system failing to properly prevent a large volume of spam from crowding my mailboxes. When I switched to another host, the spam issue completely disappeared, and my website has no latency issues anymore. On top of that, I found out Hostgator had been charging me for nearly two years for a service I cancelled; I missed it because it was billed exactly 10 days apart from another service of the same amount (so when reviewing finances they were never on the same screen, and I took it as the core hosting). Of course they wouldn't refund anything (even though the site was never used or accessed, which they refused to confirm). Ultimately, they have degraded to a terrible hosting provider and refuse to work with their customers on billing issues. As such I have removed all business, and I couldn't be happier. Stay away, and host elsewhere! (note I am purposely omitting the new hosting company so readers don't think I'm trying to sell another service)

Date of experience: June 28, 2015

Thumbnail of user kellys2012
Peru
1 review
0 helpful votes
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January 18th, 2023
Verified purchase

Mention that Carlos Cristian, I am very grateful for his attention and help, after 5 advisers before him, if he could help me with my problem and solve all my doubts.

Date of experience: January 18, 2023

Thumbnail of user lewiss249
Texas
1 review
0 helpful votes
  • Send Message
February 15th, 2024
Verified purchase

Hello Hostgator I've been with Hostgator over 5-7 years Now and i really love the services and I thank you for you good services like when i have a problem with any of my websites I can count on Hostgator to fixe the Problem and other hosting company are asking me to join there company I just simply turned them down and Told them i am fine where i am at with Hostgator company I've been with the Hostgator company over 5-7 years and I am Thankful to Hostgator for being there with me Thank You Hostgator company I love your Services!

Date of experience: February 15, 2024

Thumbnail of user julieo222
California
1 review
0 helpful votes
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July 22nd, 2021
Verified purchase

GREAT! I have had a few interactions and support has been great. All my issues have been "user errror" aka my fault.! I am now moving my main business web site over here! So excited!

Reason I chose this business:

Tyler Moore

Date of experience: July 21, 2021

Thumbnail of user djs48
DJ S. – HostGator Rep

Hey Julie,

We are so excited to have you! Thank you for your review.

DJ
Customer Advocate at HostGator

Thumbnail of user marekb29
Connecticut
2 reviews
0 helpful votes
  • Send Message
January 21st, 2024
Verified purchase

Worst hosting account I have ever used. I used iPage, goDaddy, bluehost and HostGator is so far the most difficult to use, the most bags and connectivity problems. Will never recommend it to anyone

Date of experience: January 14, 2024

Thumbnail of user philipw616
Minnesota
1 review
0 helpful votes
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January 14th, 2024
Verified purchase

There used to be a button or link which led me directly to my cpanel. To get the my cpanel I now need to click through several pages and I have trouble finding it.

Date of experience: January 7, 2024

Thumbnail of user joes3225
Texas
1 review
0 helpful votes
  • Send Message
March 8th, 2024
Verified purchase

It's a pain to find out how much I am paying for Sitelock, how I got subscribed and I have tried to cancel multiple times but I keep getting emails like it is active and I assume it probably is and I am paying for it.

Date of experience: February 27, 2024

Thumbnail of user herved6
Delaware
1 review
0 helpful votes
  • Send Message
April 23rd, 2024
Verified purchase

Had to go through a couple of specialist but my site is now live. The last rep was exceptional in resolving the issue

Reason I chose this business:

Great Price and 24/7 support

Service

Date of experience: April 13, 2024

Thumbnail of user bryano288
Canada
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

Don't like your plug-in, screws everything up but all good when I disabled it

Date of experience: July 6, 2024

Thumbnail of user shayr56
Israel
1 review
0 helpful votes
  • Send Message
July 16th, 2024
Verified purchase

I love host gator company, every thing are works wonderfully 💕.

Date of experience: July 6, 2024

Thumbnail of user barrya213
Massachusetts
1 review
0 helpful votes
  • Send Message
April 27th, 2022
Verified purchase

HostGator suits my needs. I am not great with WordPress, but I figured it out and I am just grateful to have control of my site, with no middle-man developer, just a host.

Reason I chose this business:

For independence and to gain control of my site’s layout and content.

Date of experience: April 27, 2022

Thumbnail of user erinnh1
Reputation T. – HostGator Rep

Hey Barry,

That is so good to hear! Thank you for your review!

DJ
Customer Advocate at HostGator

Thumbnail of user rynea
Arizona
1 review
0 helpful votes
  • Send Message
May 14th, 2022
Verified purchase

You keep changing my, htaccess file and consequently disabling my client's websites and backend sites. Today was very stressful because of your actions.

Date of experience: April 14, 2022

Thumbnail of user erinnh1
Reputation T. – HostGator Rep

Hey Ryne,

We are sorry to hear that. We would love to fix this. We have asked an Escalations Manager to assist.

DJ
Customer Advocate at HostGator

Thumbnail of user ocholie
Nigeria
1 review
0 helpful votes
  • Send Message
March 9th, 2024
Verified purchase

I want to unlock my Domain (www.flexwelluniverse.com), I have been sent the domain authorization code, but my domain is still locked as i can't still transfer it.

Can you help unlock the domain?

Date of experience: February 28, 2024

Thumbnail of user riazuli1
Germany
1 review
0 helpful votes
  • Send Message
April 16th, 2022
Verified purchase

So far I have a good experience with the hosting company. When I had a probelm the customer service responded and they were able to solve the problem.

Date of experience: April 16, 2022

Thumbnail of user erinnh1
Reputation T. – HostGator Rep

Hi Riazul,

Thank you for being apart of the HostGator community!

Marissa
Customer Advocate at HostGator

Thumbnail of user stephaniem2649
New Jersey
1 review
0 helpful votes
  • Send Message
May 18th, 2022
Verified purchase

Affordable, but slow and unreliable. I'm hosting some clients' websites on HostGator just while I develop them, but I would never use HostGator for their live sites.

Date of experience: April 18, 2022

Thumbnail of user erinnh1
Reputation T. – HostGator Rep

Hey Stephanie,

Thank you for your review!

DJ
Customer Advocate at HostGator

Thumbnail of user marlop22
California
1 review
0 helpful votes
  • Send Message
March 2nd, 2024
Verified purchase

We were promised you would fix our email problems, then you upsold us on a new product that you said would fix our email problems, now we're in a long term contract with you and are terribly unhappy.

Date of experience: February 21, 2024

Thumbnail of user nobles30
AE
1 review
0 helpful votes
  • Send Message
January 15th, 2024
Verified purchase

After upgradation the billing poral is really pathetic. Not user friendly, many bugs. It was ok before the upgradation. First time seeing an upgraded thing is looks worst than the old one...

Date of experience: January 8, 2024

Thumbnail of user yaimanb
Zambia
1 review
0 helpful votes
  • Send Message
January 22nd, 2024
Verified purchase

I thought it had better deals for hosting services. But after I got hacked, I was not assisted as the problem still persisted. Even after paying for Sitelock, I feel that was unfair.

Date of experience: January 15, 2024

Thumbnail of user victorb661
Egypt
1 review
0 helpful votes
  • Send Message
June 20th, 2024
Verified purchase

My experience with HostGator in technical issue is good, but in payment issue not good, many time I receive wrong invoices.

Service

Date of experience: June 10, 2024

Thumbnail of user patcharinr1
Thailand
1 review
0 helpful votes
  • Send Message
January 31st, 2024
Verified purchase

I had an account over 18 years with Hostgator. For new account (Baby Plan) cheaper than old customer and also have Cloundflare CDN (Confirm by Sales Department) but for my Baby Plan, your support said Cloundflare CDN not available on my account and not available in the hostgator. But your website page still shows Cloundflare CDN available for Baby Plan and Business Plan for long. I'm very upset.

Date of experience: January 24, 2024

Thumbnail of user williamw3286
Pennsylvania
1 review
0 helpful votes
  • Send Message
August 27th, 2022
Verified purchase

Support staff was helpful. The DNS issues I figured out on my own, as servers were still patched through the previous DNS company, changing to Hostgator's DNS servers allowed the mailserver to work normally.

Service

Date of experience: August 27, 2022

Thumbnail of user erinnh1
Reputation T. – HostGator Rep

Hey William,

Thank you for your awesome review!

DJ
Customer Advocate at HostGator.com

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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.

Business History

2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.

The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!

Company Representative

Thumbnail of user erinnh1
Reputation T.
Customer Advocate at HostGator
Typically does not respond to reviews
I am the Manager of Brand Reputation for HostGator (Newfold Digital) It's my job to ensure our customers are happy! What a great role huh? You'll be hearing from my team in response to your reviews, Marissa & DJ will take great care of you!

HostGator is a leading provider of web hosting and domain name services. Whether you’re a small business and are looking to improve your online presence, or you’re an individual looking for a hobby or portfolio website, we’ve got you covered. With our drag-and-drop website builder, and our application integrations with WordPress, Drupal and Magento, we have the website solution for you. Our award-winning, 24/7/365 support and seamless upgrades will ensure you never get stuck. Try HostGator today! https://www.hostgator.com/web-hosting

How do I know I can trust these reviews about HostGator?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
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