HostGator

My website had been down for over 24 hours. I communicated with at least 4 different customer service persons in your organization. They all let me down. They were either uninformative, or evading questions i had, because they did not know the answer. However, once I reached Mayre, i explained to her my problem and mentioned my anxiousness is not directed toward her personally. She not only understood, but she took it upon herself to communicate with technicians who could give her answers while i held on the line. She was patient and not frustrated or intimidated at all. Once she had the choices in front of her, she gave me the options. We discussed for a moment, I approved one, and she handled the fix by herself. She turned out to be great. Just what i needed. This person is a perfect example of proper customer service. She should be a manager, and if she isnt yet, you should make her one. Let the others learn from her. It is my honest pleasure to take the time to give her credit. She deserves it.

I'm happy that a rep reached out with a fix that worked for me. It's unfortunate that HostGators email system is not effective but I'm happy to rely on Google instead.

This was a server migration from one VPS to another, fragile, complex and fraught with problems. After one week the migration was a total success. This is great in anyones book.

Great technical knowledge usually. always great customer service.

My experience with HostGator services is very satisfactory. The hosting service is very stable and the CPanel configuration quite easy to use. 100% recommended

DNS config

The agent answered all my questions... everything with my issue was handled in a professtional and timely manner. Excellent service. A top shelf agent.

SSL certificate uploading need to be improved. I found my site many times not secure due to this issue.

I have a shared account and also a reseller account with them. What I like the most is the support is knowledgable and helpful. I have many domains hosted with them, although there were hiccups because of my sites taking up some server resources, all of them were ironed out smoothly and politely.

If you need to try them for almost free (pay only $0.01), use the coupon code CPANELHOSTING.

You can also use the coupon code SERVERHOSTING to save 25% from your first bill.

Way back in the day, reputation. Today, I still appreciate the reputation, AND now many years later, I have always received great product and service.

I also subscribe to GoDaddy. They are not linked. How do I link them. They used to be linked when it was Hedysplace.com.

I can't get into my account.

The old Hostgator Billing Portal use to be functional and easier to navigate. Now its a struggle just to jump to your Cpanel or Emails quickly as a site / server owner

Ionos sucked so bad, I had the biggest website nightmare of all time and after the second time of them messing up and deleting my whole entire website there was absolutely no way I was staying.

It was a good experience, and hostgator is easy to use aswell

Takes several tries to get to the option I'm going for; a slight change messes up all our emails once I've finally convinced the interface to navigate to the domain I need.

I am trying to get a partial refund for cancelling a 3-year Hatchling plan 2 months into the contract. I am not getting a response, your Terms of Service link to a non-existent Cancellation Form.

Terrible interface. Not user friendly should always have chat box available at all times including 1 800 number. Cannot delete credit card info box..

Changing the system without notifying customers. Trouble finding how to autorenew services. My main domain is not listed. Does anyone actually read this feedback?

I have spent over thirty billable hours over the past month trying to get my email to work. I cannot send anything! I'm on the verge of cancelling my account.

Overall, the experience is good as a Windows Hosting package, but there are items missing such as the ability to access my MSSQL database via Plesk. This is forcing me now to obtain hosting from another provider (SMARTERASP.NET) as they do provide this feature. I had contacted Hostgator about this, but got no result.

New account portal is painful and right now is not working - when I click on the cpanel email link, and then email boxes on the pop up, I keep ending up on an error page.

I have not once had any downtime with hostgator. Every question I have had were answered quickly. I have recommended my friends to them and they have all been happy with them.

When I switched to my main income source of business being online, I put my faith into hostgator. I have been quite pleased with them. When you think hosting providers it comes down to just a few key things:

Price: You can get the first month hatchling plan for a penny (coupon code: PENNYSAVER), then its only about $7 a mmonth after that. I have not found anything with a similar price value.

Reliability: I work from home, and it is super important to have 100% uptime. Hostgator does this for me.

Speed: So, Google now can rank sites based on their loading speed. I have gotten every one of my sites on the first page of google with the speed that hostgator has.

Tools: They give you a lot of tools in the dashboard. You won't need half of them. Buuut they are all nice to have just in case.

I highly recommend them.

Tired of having to authenticate the sign-in after being auto-logged out every few hours while trying to work on building my website.

I have been a customer for over 10 years. The new dashboard is not user friendly. Poor upgrade for customers.

Worst experience when setting up the new site and then I was charged monthly without allowing me to select the plan... Moving out from you guys