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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
I'm trying to organize my domains and finding a list of them is not intuitive.
Also, this opinion poll is heavy handed.
Date of experience: March 28, 2024
I wish I could see my live chat history. I would wait for 30 minutes for a response, step away from my computer for 2 minutes and the chat ended and I couldn't see the technician's response.
Had to open up several live chats because I would tab out for a couple minutes and I couldn't see what they said after the chat was closed
Cheapest, free domain, free cPanel
Date of experience: April 4, 2022
I have been a client for over a decade. It used to be 5 star. Now is 3. Constant problems with emails.
Date of experience: March 27, 2024
I called 866-96-GATOR *******867) and got an unending message and choices to opt out of Direct TV. I called again and same nonsense. I called again and it went on about some home mortgage
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 5, 2021
Hi Glen,
Oh no! That is very weird. We definitely want to reach out and see what we can do to help you out as well as fix that problem. Our escalations team will be reaching out to you soon to see how we can help. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Host Gator sales connected me to their SEO services which turns out to be contracted to SEOGears. They have essentially killed all traffic to my Website. They don't not appear to care.
Date of experience: April 11, 2022
How can 1 default payment method be set for ALL accounts? There should be a simple process to set 1 payment method for ALL account instead of having to enter information for each account separately.
Date of experience: March 6, 2024
Very much impressed with HostGator. I haven't had any issues at all. When I need any support, it is responded and actioned immediately. Thanks a lot.
Date of experience: April 7, 2024
I have found the service to be reliable and the customer service to be very responsive and helpful.
Has always been very helpful.
It was recommended to me.
Date of experience: July 2, 2024
I'm happy with everything so far. The site allows me to change photos and text whenever I need to update my information.
Well-versed and received the information I needed.
No, someone else did.
Date of experience: March 26, 2024
I have been with HostGator for over a decade now and they have provided excellent hosting service throughout.
My website was down and my customer service representative was able to help me fix it even though it was a more complex issue.
I first chose HostGator because their packages were reasonable, and I stayed with them because their services are efficient and stable. I also appreciate their customer service which is available 24/7, and any issues are often fixed within one friendly and helpful conversation.
Date of experience: April 10, 2024
It's been awhile so I don't remember the details. I was having some issues with several items, but why didn't you contact me earlier for input.
They didn’t know how to resolve my issue. Very frustrating.
Less expensive and offers everything I need.
Date of experience: March 25, 2024
I have multiple website and email hosted with Host Gator. I found that the Email deliveries are very very slow.
Colleague of mine recommended.
Date of experience: May 19, 2024
Very happy to have finally left HostGator completely. Awful customer service for years.
Confusing and different answers, losing connection and having to start all over again, long waiting time, many things that are impossible. It's been one of the most frustrating companies I've ever dealt with. The past years I only had an old domain hosted there, but when even that became impossible (problems with card payment that I don't have anywhere else) and customer service was incredibly frustrating again, I decided it was time to make a final effort to completely end my relationship with Hostgator. Couldn't be happier.
THey seemed a good option at the beginning.
Date of experience: July 2, 2024
I am continuously getting messages that my email under my domain name is too full and going to get shut down.
Domain name and email
Date of experience: March 26, 2024
OK but getting to Awstats takes too many clicks bla bla fifty characters bla bla bla bla bla fifty characters bla bla bla bla bla fifty characters bla bla bla
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Date of experience: April 28, 2022
Hey John,
Thank you for your feedback and your review!
DJ
Customer Advocate at HostGator
Trying to resolve a billing issue, there have been three attempts to fix via customer support, and as of now it is still not resolved.
Date of experience: March 24, 2024
Please see PDF documenting detailed support suggestions and experience
sherwoodphoto.com/clients/HG
No status updates; one rep politely told me to stop calling; reps did NOT convey the problem accurately.
All reps were courteous and read the standard paragraphs. A couple were excellent and tried to help but they are constrained. The phone number given to me was for another company "Blue Sky"
This link they gave me kept redirecting to hostadvice.com (a coupon marketing site whose OWN contact webform doesn't work) Finally today i tried once more and this form came up.
ALL THIS APPEARS TO THE CUSTOMER AS A SHAM TO DEFLECT ANY FEEDBACK.
PNG image file shows the URL and beginning of the PDF feedback document.
Along the way I did stumble across an allegedly HG rep on twitter who said to contact him/her in problems like this. I would think HG would want to keep dirty laundry out of social networks.
[sitejabber proof of purchase image upload appears not to work i tired PNG and JPG]
Tip for consumers:
sitejabber proof of purchase image upload does not work
Products used:
several dedicated linux servers
Date of experience: February 27, 2023
I was satisfied with the information provided by the tech support regarding our email issue.
I was satisfied with the information provided by the tech support regarding our email issue.
Emails were being bounced back to a few of our customers.
Date of experience: June 25, 2024
They are much faster. I used Ipage before and whenever I look at my website. It took so long. I am satisfied customer. Thank you Hostgator.
Date of experience: April 5, 2024
This has become a very useful resource. The support staff are very friendly, timely and helpful. I would certainly recommend it to others.
Date of experience: February 27, 2020
Hi David,
Woohoo! We're so happy that you're happy. It means the world to us that we get to be a small part of your success. Thank you so much.
Erinn
Customer Advocate at HostGator
It was the best option at the time, but duplicate charges, poor customer service, and lack of transparency have lost my business.
Date of experience: March 23, 2024
After many, many years with Hostgator it appears our relationship is ending due to you no longer offering the plans I have.
Date of experience: March 23, 2024
I never hated a hosting provider this much but hostgator did it. NEVER AGAIN, Remix-inc.com is way better and they are a new company with a better vision
Date of experience: September 29, 2018
Stop with the goddamn pop ups i am trying to get work done. Your marketing people need to cool their jets.
Date of experience: March 24, 2024
I have an issue with my page, I haved tried to contact by chat... and always let me there in hold for a long time... I sent a coment with the problem, and never got and anwerback... so where is the suport? Is my big question... I am really unsatisfied with rhe service... I sertanly don't recomen the sefvice if somebody ask me...
Date of experience: September 7, 2022
Hey Diego,
We are so sorry to hear this. We definitely want to help. Give us a call!
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
HI Sean,
Thank you for the feedback!
Marissa
Customer Advocate at HostGator