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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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With your latest website design, the "live chat", under the contact menu, stopped working. I click but there is no pop up chat window
Date of experience: March 7, 2024
Your pin number rules are stupid, imho. It requires choosing a pin by different criteria than I would otherwise use, meaning I"ll never remember it.
Date of experience: April 2, 2024
When I attempt to log into your website from the hostgator.com mainpage, I hover over the Sign In button and click Portal where it leads me to portal.hostgator.com/login and then upon login it leads me here:
https://gator4170.hostgator.com:2083/cpsess*******351/frontend/hostgator/softaculous/?utm_campaign=hgob-sh&login=1&post_login=*******7494
For the website builder function, and your reputation as super workable and knowledgeable and ethical.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 3, 2021
For a website that helps make websites this is the most user unfriendly update i have ever had. The old site was way easier to navigate
Date of experience: March 6, 2024
Excellent follow-up and stability for our Websites, even when placed unpublished for periods of time to update.
Date of experience: April 10, 2024
Why did you change the portal login? It was fine the way it was before. It takes me 2 to 3 times longer to get where I need to go - specifically "boxtrapper" on the cPanel screen.
Date of experience: January 5, 2024
I got access to an administrative advisor at Hostgator, and he walked me through the excellent set of instructions on how to authorize our programmer to develop our "I Love Partying" Blog
I needed to learn how to allow access to Hostgator to our technical developer
I have been a customer of Hostgator for several years
Date of experience: March 23, 2024
Your site doesn't work anymore. I can't see anything load in chrome or in edge. This has been going on now for at least a month.
Date of experience: March 5, 2024
Good good good good good good good good good good good good good
Date of experience: September 25, 2024
User friendly and seemingly good packages. Appears to be a host provider that can really help a business scale up.
Date of experience: March 10, 2024
I had too many issues with hostgator that I will be going to a new provider end of this year once I transfer all my domains
Date of experience: March 23, 2024
I like Hostgator very much I hope they continue with the same quality. I wish they let me increase SSD capacity of my Dedicated hosting which I have with them.
Date of experience: March 5, 2024
As a web developer, I've had a working relationship with HostGator for about 8 years. They are truly awesome to work with. Support is amazing.
Date of experience: March 31, 2024
Too much back and forth and tickets constantly being closed before this issue was done, which made it harder and more time-consuming to communicate.
OK
Date of experience: April 9, 2024
Email cannot send mail with attachments, cannot connect to chat and when i do its just going through the motions without resolution.
Date of experience: March 4, 2024
The new version is not easy to manage like older one. Some time it show wrong price at checkout. This is missed up as I see.
Date of experience: March 2, 2024
Still not a single response to any request since signing up with HostGator. WORST customer service I have ever experienced in my entire six decades of living!
Date of experience: March 25, 2024
In the last week the service has started to be down for no reason and this affects the availability of our services. We can't work normally
Date of experience: March 22, 2024
I've been with HostGator for over 10 years but the large price increase, with its relatively short notice, has made me decide to leave.
Date of experience: March 1, 2024
You keep raising the price on my reseller plan without prior notification. This time it goes to the Better Business bureau.
Date of experience: March 2, 2024
The worst hosting services that I have ever used in my life. My websites keep getting infected and no one seems to want to help me.
Date of experience: March 20, 2024
It seems like you have a lot of issues for letting me access my wordpress lately to edit. It is getting real frustrating here.
Date of experience: February 28, 2024
Website continues to be down and every "solution" provided by the tech support team has failed to resolve it.
Date of experience: March 13, 2024
My website was not working and the customer service was able to help me resolve the issue
Customer service experience was great and fast
The prices are great which is why I joined
Date of experience: June 27, 2024
Bought a WP theme for its design and quality.
I hadn't known or read that Max Execution Time setting must be at least 300, whereas my HostGator cloud plan was set to just 30. And HG support said as per their policy on my plan, it is not possible increase it. I contacted more than 3 different support team members in HostGator and all of them said the same. Then I had submitted a hosting plan cancellation with HG.
Still I contacted my WP theme seller's support and requested to help the situation. Without even seconds delay, their team went out of their way and logged into my cPanel and WP admin (with my permission) and fixed the issue. Within 30 mins.
Why HostGator support could not do that is a BIG question when they are trying to depict an image as highly customer focused company. However my WP theme seller company saved one of HG's cancellations:)
Remember, whether HostGator is good at supporting their customers or not, they know how to interrupt our YouTube movie to say "Nothing makes us happy more than helping our customers"
Date of experience: October 15, 2017
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Renee,
We would love to help out here. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator