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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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Excellent service. I've used other hosting services and this has been the most reliable and stable of them all. Thank you
Date of experience: February 18, 2024
I chose Hostgator for service efficiency. However, payment in USD has been extremely challenging in the last 2 years. I hope the company will consider payment in stablecoin (USDT) soon.
Date of experience: March 22, 2024
Domain name not renewed as agreed and has called all sorts of problems with our email system. Clearly the company his having major internal problems.
Date of experience: February 11, 2024
No one can do anything with the site I decided to leave you and not to follow up and to retract from my purchase impossible to create my site with you
*******@orange.fr
Cdt mr pelletier
Date of experience: January 9, 2022
I have had good references, quality, speed and price.
Only problems, WordPress warns of a delay of +- 800 milliseconds.
Date of experience: February 18, 2024
Keep going in updating the design and I seggest to give the loyal customer an special rate. There's a lot of competitors
Date of experience: April 2, 2024
HostGator has helped me stay in tune with my sites over the years. They have made every effort to solve issues in a timely manner.
Date of experience: February 4, 2024
I Love Hostgators services; customer support, access to everything I need to take care of my websites, domains, emails and additional services to operate my business.
Date of experience: March 11, 2024
It was years ago before I knew any better. In the process of finding a comptetitor to move to You guys suck.
Date of experience: April 1, 2024
The system acts like we haven't been customers for 4 or more years. Can't get to any of the sites facilities.
Date of experience: February 7, 2024
I've worked on WP sites, and I find working through Hostgator to be quite clunky and confusing. Very unhappy right now.
Date of experience: February 5, 2024
Too many circular unexplained errors while trying to renew a domain. "Order expects phone number." What is that supposed to mean?
Date of experience: February 6, 2024
The redesign is confusing me. You should have videos so we do not have to call support every time we are lost. At least update your YouTube channel.
Date of experience: February 15, 2024
Not happy with getting upsell ads that I must click through every time I log in. This will affect whether we renew when our contract ends.
Date of experience: March 30, 2024
We have used Host Gator for 5 years now to host our Business Website. Very few problems and their support group is great!
Date of experience: January 25, 2024
Reputation. This new message us window is a menace. I can't see the damn screen under it. Make it only on invocation of help or something.
Date of experience: January 24, 2024
You keep changing the interface and making things harder to access - customer support is not good and your prices have jumpd 300%
Date of experience: March 30, 2024
After this new updates from hostgator my hosting plans became very slow and I lose many essential features that my business relies on
Date of experience: January 21, 2024
Preferred HG's approach to business and to me as a customer. Those early choices were reinforced over time. Still are. Thank you.
Date of experience: January 23, 2024
Can't find cpanel login. Why do you guys constantly move the link to access cpanel? Every time I log in its somewhere else
Date of experience: March 29, 2024
Using it ever since... tried other hosting but drawn back to hostgator... there was a time where I sense there's changes in your service but its ok.
Date of experience: January 18, 2024
You changed everything. I really hate that. I'm on a mission to get something done, now I have to search around and waste time.
Date of experience: March 27, 2024
I have had few if any issues. The dashboard is easy to use. Very helpful.
Cost and quality
Date of experience: June 26, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hi Charles,
I am sorry to hear you were running into these problems while using HostGator. It's unfortunate that you have moved hosting companies, however we wish you the best in your future endeavors. Thank you for letting us know!
Marissa
Customer Advocate at HostGator