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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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Great reputation, trusted and established hosting company; price of whole package, including SSL (my previous host charged extra annually for SSL, so it worked out more expensive for less).
Date of experience: November 9, 2021
My site has been down for weeks and no one can tell me why? I have had 5-6 chat sessions and most of them said the server was down.
Date of experience: April 14, 2022
Hey Meredith,
We will take a look into this and get you taken care of.
DJ
Customer Advocate at HostGator
I am able to get help quickly and the agent will walk me through what to do or send instructions. I have not had any bad experiences with HostGator.
I needed to update my site's php and needed help. The agent sent detailed instructions and said if I had any trouble following them to call back. The instructions were very clear and I was able to update my site's php.
It has a good reputation and is not too expensive.
Date of experience: May 3, 2022
Hey Stephanie,
We are so glad we could help out with that. Thank you for your review!
DJ
Customer Advocate at HostGator
Because not only is it easy to use but your customer service is absolutely amazing, and very consistent.
Date of experience: February 22, 2024
He provided excellent customer service support, please keep him on this job we need more agents like him
Thank you
Date of experience: November 7, 2022
Hey Pamella,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
I've used HostGator for years for all my sites.
Whenever I have needed help, support has been excellent. (And patient!)
Date of experience: April 30, 2022
Hey Kevin,
That is defintiely our customer service. Thank you for your review!
DJ
Customer Advocate at HostGator
Almost every plugin show php issue but in hostgator newer version of php is 7.5 and they support 8.1
Date of experience: January 18, 2024
Good that site content was transferred over without issues. A bit confusing in relation to directions to complete the move.
Cost and service
Date of experience: March 31, 2022
Hey Clayton,
We would be happy to talk to you. Feel free to give us a call or chat anytime.
DJ
Customer Advocate at HostGator
Too many problems, no real response "just wait" and support people is worse than before. Lost many clients and not willing to add more here
Date of experience: February 29, 2024
You have very knowledgeable support personnel, and they always us resolve issues. The package we have is a great deal!
Date of experience: September 28, 2021
Hey Betilue,
We are always happy to help! Thank you for your review!
DJ
Customer Advocate at HostGator
I don't have web building experience but host gator was not hard to figure out to get my site started.
Youtube tutorial
Date of experience: April 27, 2022
Hey Gabriel,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
Several calls with and lots of long holds. Being that i am a teacher with limited time this was frustrating
A friend offered to help set up a site for me and did it with hostgator. I havent changed, though i have thought about it
Date of experience: April 27, 2022
Hey Melinda,
You may want to try our chats. They tend to give quicker responses.
DJ
Customer Advocate at HostGator
I wanted to transfer one of the domains & hosts to another HostGator account, your support team helped me imprecisely.
Date of experience: March 7, 2023
Good deal with the domain name and website. Also, already had some familiarity with WordPress so that was a plus.
Date of experience: December 23, 2021
Hey Jonalu,
Thank you so much for your awesome review!
DJ
Customer Advocate at HostGator
Takes hours to connect to live chat, then it times out before problem resolved. No email or support ticket anymore!
Date of experience: April 14, 2022
Hey Andrew,
We would love to solve your problem. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I chose it based on a recommendation from my assistant and it's high ranking overall online. I have serious regrets.
Date of experience: September 12, 2023
All is good but sometimes we need the support so please provide me with your support email
Thanks in advance
Not responding fast unfortunately
Date of experience: May 1, 2022
Hey Kholoud,
We have live chat and live phone support that is always happy to help!
DJ
Customer Advocate at HostGator
The new interface is irritating - mostly because I have to learn where the links are all over again. But that's just me. Keep up the good work.
Date of experience: January 10, 2024
So bad while I was renew hosting and domain.Unplanned changed layout of dashboard. Paypal did not work for renew
Date of experience: January 15, 2024
It has hosting domains. But it is very confusing to use and I cannot even access my "WordPress site" which I did not want in the first place.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 6, 2022
Hi Weston,
It's unfortunate to hear you have been running into these problems while using HostGator. We would be more than happy to look into this and do whatever we can to help out. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
I very much appreciate your response time whenever I reach out to you and not only that, you also have great support team with good sense of humour.
Date of experience: February 17, 2023
This used to be an easy to use platform. It is now complicated. Stupid changes and doubled in price.
Date of experience: January 9, 2024
Amazing service, always fast to help no matter what issue I have had in the past. Appreciate the support and guidance, as well as excellent websites.
Date of experience: February 5, 2024
Why do you always keep increasing the prices for baby? I am always paying a new increased price. What the $#*! is going on
Date of experience: March 16, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hi Angie,
We are always happy to hear this. Thank you for the kind feedback!
Marissa
Customer Advocate at HostGator