HostGator

New interface is sucks. Asking me everytime I login to buy a privacy service is beyond belief and lack of respect to your clients

I pay almost $500 for this service. And the customer services has been outsourced, and every since... this has been the worst experience. I'm so frustrated b/c I have been dealing with issues and calling for support since last year. Unfortunately, it seems that I will have to cancel this service after being with you all for 10 years.

If I can't get customer service when I needed, if the supervisor never calls back, when there is a language bearer with the customer service rep, and I have to call back repeatedly for over 7 months for the same issues that have never been resolved. What's the point of paying for this service.

Most recently, I finally found two people to build to of my websites... and you do not have an option to add a user for those purposes. This is very sensitive information and I don't want to give my password, and access to all of my account information.

I should be able to add a user only to the website building platform, without them having access to my password and my billing information.

Again, your customer service is the ABSOLUTE WORST! I loved it when I could call, get the same person, and they stayed on the phone until the issue was resolved. Now, you all collect your subscription payments and can careless if we have good service, get things resolved.

I use to refer Hostgator. I can honestly say that I absolutely HATE this service now. I'm so angry that I have been calling for this long to no avail.

And the fact that I've called several times in the last couple of weeks and asked for a return call from a supervisor, or for the call to be escalated... they have either voluntarily hung the phone after I've been on hold over an hour, or they say someone will call back, and I never get the call back.

It makes no sense that you do not have a way to add a user to an account. Most people don't know how to personally build their own website. This should be fundamental to this service.

I need it to stay logged in will am working and the login page one page way batter. 2 pages for login take time.

The customer support was very prompt and knowledgeable. My request was served

I have been a client since many years now...thinking to leave you, because your Employee Demie Dacayana (*******@newfold.com) has stolen money from us recently through fraud and lies

I'm having problems with the website and I have to answer a survey to see if Hostagator's service is good, of course not!

I needed a webhost. It seemed good but the add ons seem to be too difficult for the customer support to figure out.

I have been using hostgator for last many years but now i have decided to switch as the quality of services have dropped substantially.

Where did the billing section go? I have been unable to access my invoices and thus haven't been able to be reimbursed. The old portal was better.

Mainly support. Years ago HG used to be unexpensive and flexible. But it has become very restrictive and expensive. And the new panel needs work

Admin portal has bad interface and bad experience from my side you be simple not including many pop ups and ads

Hi there,

Our company could not receive any external email from Monday, March 11th, 10am Ireland time and Tuesday, March 12th, 2pm Ireland time, because Hostgator made some changes to our DNS records without telling us.

This incident stopped our company to receive request for proposals during that time and costing us business.

When we reached out to Hostgator support during this time to help us, the support did not know what was the issue, and did not provide a solution. Fortunetly, we also reached to our email provider, Microsoft, who kindly helped identified the issue, and passed this information for Hostgator to fix.

First, we still did not know why Hostgator changed our DNS records. Second, this incident costed our business money. We have still customers reaching out to us because they did not understand why we did not reply to their emails they sent between Monday, March 11th, 10am Ireland time and Tuesday, March 12th, 2pm Ireland time. We never received their emails.

We need explanation and a way to recover all emails sent by our prospects/customers to us during that time.

Hope you will understand that such incident has a big impact for a startup like us.

Many thanks in advance.

Used to be good and cheap, now its expensive and the customer service is bad and it's wasting my time with this stupid survey

Some challenges with removing the coming soon page, and getting wordpress set up and functioning.

Your site is fraudulent. Automatic charge without consent on renewal and non-refundable is how you lose clients.

Cannot get email working. On with support all weekend and still cannot receive emails. Frustrating beyond belief.

A pesar de tener algunos problemas, en terminos general el servicio es adecuado.
Todo bien ahora mismo.

fui atendido de manera correcta y oportunamente.

Your feedback is greatly appreciated, and will be used to better inform and assist future HostGator customers.

Recommendation from a friend. Its good. Sometimes page opening bit slower. Other than that everything was good.

Because of its quality services, but my faith and trust is shattered, you have reduced my package from unlimited website to limited website

Pricing.

I'm having trouble figuring out how to have my own hand-coded website hosted on my domain.

HostGator made an error, but took responsibility for the error. I was very impressed with customer service.

CS Agent solved my problem, excellent service.

Hostgator was really a great hosting site- aside from the features its has great standby support team!