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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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Because their support is great... truly. I am taking all my clients from Hosting company to HostGator because HostGator actually helps me. Thank you
Date of experience: April 3, 2023
Server set up was fast. Server has performed with little problem. This is a staging server to build out and test new site features.
I was an existing client.
Staging server required.
Date of experience: May 5, 2022
I had to contact hostgator twice for the same issue because the known resolution was not done the first time.
Date of experience: April 4, 2024
It is highly rated as one of the best. I cannot afford to take risks with my hosting, plus the 24/7 support is important.
Date of experience: August 27, 2023
I have had my domain name hosted with Host Gator for about 3 years now and my experience with the service has been great.
Date of experience: June 1, 2022
Hey Terrance,
Thank you for your review!
DJ
Customer Advocate at HostGator
The company Hostgator helped me feel comfortable and let me know that if I needed help, they would always be there for me. Denmark
In the EU (Denmark) there are too many restrictions, therefore!
Date of experience: August 27, 2021
Hey Allan,
We are so happy to hear we could make you feel that way. Thank you for your updated review!
DJ
Customer Advocate at HostGator
Date of experience: August 25, 2021
Hostgator has been great for our company. The quick support, reliability and ease of operations have made a great impact in our website development.
Date of experience: April 29, 2022
Hey Jefferson,
That is awesome. Thank you so much for your review!
DJ
Customer Advocate at HostGator
Your feedback and customer assistance is too poor, billings info don't get to customer on time and you block off e-mails without prior notice,
Date of experience: April 15, 2022
Hey Temidara,
We hate to hear that you feel this way. We will reach out and see how we can make things better.
DJ
Customer Advocate at HostGator
My site is still down and your only resource is for a service of yours i am not using. I just need google verification
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 6, 2021
Hi John,
Oh no! We definitely want to look into this and see what we can do to get it resolved as quickly as possible. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Worst provider i have ever used.your company transfer my domain to 3rd party without asking my security code.
Date of experience: March 1, 2024
All good, the only thing that I don't like is the automatic renewal charge.
Date of experience: June 13, 2024
Easily able to set up a site amazing services, will definitely recommend.
It is easy to set up a hosting site as well as creating a website.
Date of experience: June 18, 2024
Stupid support, worst admin support
Always trouble customer with fake information
Idiot admins sitting in office
Date of experience: April 8, 2024
Always appreciate the attentiveness to help because tech is not my forte!
Too many years ago to remember!
Date of experience: June 18, 2024
Expensive but reliable and stable service. Confusing pricing for all the add-ons like domain privacy.
Slow
Date of experience: April 20, 2024
Malware Issue facing, On attempt 3-4 time chat support, team updated that they will call for assistance, no call received
Date of experience: January 12, 2024
So many issues lately. Very frustrating. Website has gone down twice in the past month. My website is my livelihood. This can't happen.
Date of experience: February 14, 2024
Don't like the first page. Unnecessary your ad show up every time and necessary one for me is at the bottom under your big ad.
Date of experience: March 31, 2024
I used it in the past for another website. But it seems a lot has got worse since then including customer service, server speed and relaibility.
Date of experience: November 16, 2022
Hi Karolina,
We will be reaching out soon!
DJ
Customer Advocate at HostGator
It took 10 days to migrate my data from one part of the server to the next. [MIG-4535]
This is the email I wrote on 2/4/24
Hello,
I am writing to express my concerns regarding the migration service provided by HostGator.
Upon purchasing your migration package, my understanding was that the process would be completed within a timeframe of 24 to 72 hours. Regrettably, it has now exceeded this period, and I am yet to see the desired results.
It was not communicated that if the migration extended over the weekend, the process would resume only on the following Monday. The initiation of the migration on a Wednesday (31st) and the delayed response until the next day was within reason. However, due to some misunderstandings about the task requirements, significant progress was not made until late Friday. Consequently, no work could be carried out over the weekend, which was unexpected and disappointing.
My dissatisfaction stems not only from the delay but also from the lack of clear communication regarding this issue. I was under the impression that there might be a possibility of resolving this over the weekend, yet no such option was offered. As a result, I find myself in a position where I must wait until Monday morning, potentially causing further delays.
This situation has put me in a difficult position with my customers, who are awaiting the migration of the website for their needs. The delay has extended to at least five days, affecting my ability to deliver products in a timely manner.
I urge you to prioritize the completion of this migration first thing on Monday morning. Additionally, I would appreciate being kept informed with a status update upon completion.
Thank you for your attention to this matter.
Date of experience: February 12, 2024
Thanks to HosGator I have a beautiful website that everyone talks about and provide excellent professional assistance. I am simply more than happy.
Date of experience: October 16, 2023
Just an awful experience so far i'm sorry to say. I thought MediaTemple (owned by GoDaddy) was inept. It appears you are just as bad.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 1, 2021
Hey John,
We hate to hear you are not having a pleasant experience. We would love to see how we can fix things. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
It's not a user friendly website builder. And when I tried to cancel they told me I couldn't. Should have gone with Wordpress or go daddy instead.
Date of experience: October 13, 2021
Hey Deanna,
We are sorry to hear you feel this way and had trouble cancelling. We do see that your package is set to cancel now and we do wish you the best of luck with your future hosting endeavors.
DJ
Customer Advocate at HostGator
I have no issues everything is fine with what we are doing. Very helpful and very pleased with you.
The customer service rep was vey pleasant and helpful
Have had this for a while and are very happy with it
Date of experience: June 14, 2024
Its been terrible. You have failed repeatedly and it continues to this day. When a person pays for a years worth of service in full THEN THAT WHAT THEY EXCPECT TO GET.
Terrible. What's a fix if it just keeps breaking?
For the price. Big mistake.
Date of experience: April 3, 2022
Hi Brian,
It's unfortunate to hear you have been running into problems while using HostGator. Our escalations team will be in touch soon to see what we can do to make things right. Thank you for bringing this to our attention.
Marissa
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Buried,
Thank you for your review!
DJ
Customer Advocate at HostGator