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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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Advisor made decision to work thru Host Gator. I find Host Gator is user friendly and prompt on service
Date of experience: April 8, 2024
HostGator is fine, but why did you remove easy access to cPanel? It's so hard to fine and that's the main reason I come here.
Date of experience: March 6, 2024
Clearly given the experience of the 9 months in the naive belief you'd support your customers with solid products
Date of experience: April 8, 2024
My domain not appearing in my account,, i bought it more than 1 month ago, i contact support multipule time, ach one send me unrelated instructions
Date of experience: February 18, 2024
One of the worsted experience i ever had with your service, i couldn't wait till this subscription ends, the most unprofessional customer support
Date of experience: April 3, 2024
Billing history is a bit hard to read, I only see "account numbers" for renewals so I do not know which one is for each domain
Date of experience: March 21, 2024
Used to be my favorite host platform for more than 7-8 years. Up to a few days ago i had 7 accounts and over 20 websites and domains hosted with them. However, this once amazing host has fallen down unimaginably. I've started having significant problems with my hosting, slow speeds, horrible pricing. Domains are overpriced although they sell it through Launchpad INC which as far as i understand is their own company. However, if you purchase through hostgator you will be asked to pay around 15 USD more for domain privacy which in launchpad is included for free, see the attached pictures! Its unacceptable! As for hosting, they lure you in with some interesting offers in the beginning and then enjoy your renewal pricing (for the same horrible hosting service)! Loading times on their hosting accounts have become absolutely horrible. Customer support on the other hand has no idea what they are doing more often than not! A domain which was set to expire recently was deleted from my account. Without warning email, without asking if i would like a renewal. I contacted support which "re-registered it for me" 4 days passed and domain is in propagation. Recontact support and they figure "something was not activated"... It was the domain which supported emails of a medical clinic! I have changed my hosting provider for 99% of my services and the difference is night and day. This week im moving the last remaining services to a new provider. Im done with this host. Do yourself a favor and stay as far as possible from them. I dont know how they managed it but they somehow drowned that poor gator that they have in their logo in a very veeeery deep lake. I highly doubt he'll come up to dry ground any time soon!
Date of experience: December 9, 2021
A referral from an influencer on YouTube. I was also having trouble with my current hoster so the timing was perfect...
Date of experience: February 24, 2022
Hey Sonia,
Perfect timing indeed! Thank you for your review!
DJ
Customer Advocate at HostGator
It looks as If there is no tech support. I have had several issues but could not get adequate tech support.
Date of experience: March 23, 2024
I am not seeing a good way to reach tech support on the website customer admin panel. It was a challenge to connect with support.
Date of experience: March 29, 2024
I don't have an account with HostGator any more. My account expired back in March.
Generally OK until I decided not to continue hosting with them - since then it has been HELL.
At the time, reasonably priced. Not so today.
Date of experience: June 9, 2024
I struggled to log into my wordpress admin yesterday, and today I can't login as it is telling me I need an updated version of php, but I can't find any link to the cPanel to do this.
Date of experience: July 22, 2021
Hey Madeleine,
We would love to help get you into your WordPress! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
It was super easy to set up and I had a great pagespeed for the first few days but it has been slowing down as I add more content.
The price and the features were exactly what I wanted.
Date of experience: April 4, 2022
Hi Eric,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Date of experience: March 21, 2022
All good, great experience all around. Completely satisfied.
Date of experience: June 17, 2024
Support has issues, lose of functionality of account features. Such as upgrade downgrade on same server.
Date of experience: February 19, 2024
My site got damaged and no one is helping me to fix it even tho i payed 500 euros for the maximum security option Prevent Plus Plus
Date of experience: March 4, 2024
I thought it was a good host but after trying to speak with support chat and not being treated as i expected I have started to change my opinion
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 4, 2021
Hey Jose,
We will get you in touch with one of our Escalations Managers who will be more than happy to help!
DJ
Customer Advocate at HostGator
We've been with HostGator for over 4 years and this past year we moved from a VPS to a Dedicated Server. The process was lengthy but the HostGator team was helpful, responsive and got the job done!
Date of experience: January 9, 2020
Hi Andy,
Thanks so much for the great review! It's always great to hear from our long term customers. We're glad to hear that you're taking advantage of and enjoying our support teams. Congrats on the move to Dedi!
Erinn
Customer Advocate at HostGator
Having problems, cannot access my site. Have sent multiple messages and have recieved no help or even a message back.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 2, 2021
Hey Jeffrey,
We are more than happy to help! We have asked an Escalations Manager to reach out and get you the answers you need.
DJ
Customer Advocate at HostGator
I chose becasue of the reputation. Now since server migration, nothing is working well. I will be leaving soon
Date of experience: January 16, 2024
Please stop trying to sell me other websites before allowing me to continue on to my existing website. Surely if I say no 10 times, that's enough.
Date of experience: March 2, 2024
Because it took 4 months to get my other site up and I recieved no credit for your peoples incompetence. And I figured out the problem. Not you.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 12, 2021
Hey Jon,
If we were contacted about the issue we should have been able to look into this. We have asked an Escalations Manager to reach out and see what happened.
DJ
Customer Advocate at HostGator
The changes have this site very difficult to use. The knowledge base does not align with structure of cpanel.
Date of experience: January 9, 2024
I will see why did i choose it, or i may cancel all the accounts if i don't get a proper service and good price.
Date of experience: March 26, 2024
I have no idea, tbh. At this point, you've made it incredibly difficult to edit the website I manage.
Date of experience: January 6, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Arlind,
We are very sorry to hear you feel this way. We do charge for Domain Privacy just like every other hosting company. We hate hearing it took so long for your domain issue to be fixed. Rest assured it won't happen again. We wish you luck on your future hosting endeavors.
DJ
Customer Advocate at HostGator