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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
The Chatbox keeps popping up and not able to minimise it. Blocking me from other areas of the website.
Date of experience: January 3, 2024
It's been nice so far I feel safe and my data secure. I love it so far
Saw the advertisement online and I made a decision
Date of experience: June 16, 2024
Since you change the software. It's hard for me to get back to my email. Please call *******444. Thx
Date of experience: January 5, 2024
I'm not really sure at this point. This interface has been hard to use since I started using it years ago, and has made no improvements since then.
Date of experience: January 31, 2024
The installation of Wordpress is taking much longer than it should. Even after receiving 'help' via chat, the situation is not resolved
Date of experience: March 1, 2024
It's been months of my websites being down. I finally got one of them working today but it's been a difficult process.
Date of experience: April 8, 2024
I've always been happy with Hostgator's pricing, hosting features, server reliability, and prompt technical support.
Internet search years ago and reviews.
Date of experience: April 16, 2024
For 3 years no issues but since December 2023 the domain and our emails are down and still no solution given, only promises.
Date of experience: January 19, 2024
Fair pricing, great service, and I have a great package I love! Sometimes my site goes down, but it is handled in a timely manner. So thanks!
Date of experience: February 28, 2024
The overall experience is good. Just the price that is expensive I think
Date of experience: June 16, 2024
Hostgator has served me well 100% greatly! I love I haven't gotten a lot of downtime, and I like how it works out great whenever I'm working on a new post. WHICH I RECOMMEND HOSTGATOR FOR HOSTING!
I need to switch from my old provider and heard so much go things about Hostgator, it came down to word by mouth so I switched over from Fatcow to Hostgator due to renewing costs so much so I move on out!
To host my blog
Date of experience: May 8, 2022
A friend referred me. He already was a reseller, so I became one too. You have great customer service and a stable platform.
Date of experience: January 16, 2024
It is my first experience with hosting. I have little experience. I followed directions on a Youtube video.
Date of experience: April 7, 2024
Had it for a long time. But it bothers me that I have to go through ads to get my email content online
Date of experience: January 12, 2024
The agents were all very helpful with getting my site back online and identifying the issue
I've been with host gator for years!
Date of experience: June 3, 2024
Very helpful and fixed my issue.
Would highly recommend these guys
Date of experience: June 16, 2024
Its easy to use platform with a great customer support and reliable
Date of experience: June 16, 2024
The new layout and menu options is so confusing and not easy to understand. Even thing of switch to a different service provider.
Date of experience: January 7, 2024
All of the photos load so slow. There's a lot of lag on our website that is unacceptable. May be canceling to go with a different host
Had no idea how to look into the issue. It was rediculous
Date of experience: June 13, 2022
Hey Jesse,
We would love to get this looked at. We have asked an Escalations Manager to reach out!
DJ
Customer Advocate at HostGator
Having to contact a 3rd party to verify my domain is aggravating and slows business. Please automate this process.
Already described
Previous vendor that I used
Date of experience: April 21, 2022
I keep getting reminders in my email to pay my bill. I check my panel and all is ok. I dont understand. I have things set on auto pay.
Date of experience: April 9, 2024
Every now and then I experience server issues, althought I can always count with the support to help me
Date of experience: September 1, 2022
Hello Jose,
We are always here to help! Thank you for your review!
DJ
Customer Advocate at HostGator
In the past, I had a good experience with HostGator
Now there are a lot of issues like SSL issue, a smaller package, and the website not working now, I logged in to check with the support
Date of experience: April 4, 2024
Your customer support isn't available 24hrs anymore. I work on my websites after work and have questions at times.
Date of experience: April 17, 2022
Easy to use registration and admin portal. Used it with no previous experience and had no problems
Date of experience: June 14, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Luke,
We are so happy you recommend us. Thank you for your review!
DJ
Customer Advocate at HostGator