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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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Because I so it in some tutorials from Youtube and Udemy. I want to have at the end of my domain. Ro but it doesn't have this possibility.
Date of experience: November 27, 2021
All i want to do is get a copy of my bill from last year! Why do you keep interrupting my experience?
Date of experience: February 12, 2024
Frustrating to try and resolve something on chat with agents who are not very helpful. Only 2 of the 4 who i dealt with were a bit helpful.
average - had several different people deal with and issue when I bought my business hosting package and discover that i was not provided with all the components that I paid for in the package. I had to spend extra money to call Canada and over a week trouble shooting issues related to my dedicated IP address for my domain. This was a weeks worth of work lost due to your system failures.
I'm new to website creation and was recommended by a developer from a youtube video i watched. He was an affiliate site user and he offered a discount to use host-gator. I did not have any specific hosting preference at the time.
Date of experience: April 10, 2023
When i was looking at my web hosting options ~ I called 3 companies. You guys offered me the best custmer service during my first call.
Date of experience: January 9, 2023
Hi Monique,
Thank you for choosing us!
DJ
Customer Advocate at HostGator
Not sure how it supports automated deployment and we are having issues with FTP files upload. Got contacted by team and I was provided with guidance.
Date of experience: April 13, 2022
Hey Mavis,
We would love to help you with your FTP and answer any question you may have. We have asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
Because I have my personal hosting with you and everytime I need help, you go above and beyond to help me. I have referred people to you as well.
Date of experience: April 8, 2024
Reasonable price, bad support, PHP upgrade takes years to upgrade, my website still stuck at php 7.4 which is already deprecated.
Date of experience: March 6, 2024
Because I had reseller account - but your service in trying to resolve the issue I have been having with www.cochraneglobal.site has been terrible!
Date of experience: March 20, 2024
The service advisor was very helpful and resolved my issue. He also answered my questions so hopefully the issue won't happen again.
I contacted via chat. I gave a screen shot if the issue and the advisor was able to help me and fix the issue.
Recommended by our webmaster
Date of experience: April 1, 2024
There is an ongoing problem with my Reseller account. My account is periodically blacklisted and it is not anything at my end. It is all happening in the Host Gator server. I am unable to access my websites, my email accounts, and general cPanel or WHM access. My clients are frustrated when they cannot get their mail and their websites are unavailable. I call nearly every week, and often the support assistant will escalate my issue. At some point it is resolved and my service is restored. But it happens again in a week or two. No one tells me what the problem is about except to say there are too many login attempts so the black list protection goes into effect. I am not generating those login attempts and I have asked my clients not to keep trying to login. My ISP NEVER blacklists my account. I have checked the multiple attempts and they are to accounts I don't even host. I would love to stay with HostGator because when your service works it is the best. I have contacted Bluehost, but found out they are a sister company, and they don't have reseller accounts. I need a real person to address this issue. Everytime I call, it takes up to one hour of my time to go through all your protocols. PLEASE FIX MY ACCOUNT. My next acts will be to broadcast my displeasure of the lack of customer support to social media or anywhere I can dispute HostGator as a top provider.
Date of experience: January 22, 2024
I am still getting emails about my SSL certificate not being correct. Every time I call, I am told that it is OK and to just ignore the email.
Date of experience: April 23, 2024
My experience with HostGator has gone downhill over the last year and a half. Specifically when it comes to technical support and live chat. The wait time for chat is extremely long compare to when I first got my subscription. And once I finally get someone, I have to CONSTANTLY REPEAT the issue I am currently experiencing. The responses take a long time, and its very short unnecessary things. I prefer to get straight to the point. Sometimes chats will terminate while I am waiting on the agent to respond then have to start all the way from the beginning which is ridiculously irritating and time consuming. I am also HIGHLY DISSATISFIED with the hosting package capabilities. I was under the impression by the info giving to me by those in sales that this plan would be great considering it offered UNLIMITED WEBSITES, and would work well for the types of sites I would be building. However the 4 sites I have created are above the file limit for the plan. Nothing was properly explained, and now I will eventually have to switch to dedicated hosting. I don't appreciate games. I was told the number of files wouldn't be an issue if I were building small one page websites...I RUN A BUSINESS. I need business level power behind my websites and HostGator has really let me down.
Date of experience: January 2, 2024
Seems every time I sign in and try to go to cPanel Email or Hosting I can't connect... it times out. This is unacceptable!
Date of experience: February 28, 2024
You guys suck. Hire some good people for customer support not some indians that barely speak English that mess everything up
Date of experience: March 4, 2024
Too many problems to tell you about and you guys are big enough to not really care about a long term customer
Date of experience: March 31, 2024
Good service every time over the phone, I'm happy with being able to talk to someone knowledgeable on the phone whenever I have an issue or question.
It was great and solved my problem.
Was referred years ago by a friend.
Date of experience: January 31, 2024
Price, but I haven't used it as much as I should. I think there are more services here I could take advantage of, but I am happy so far.
Date of experience: April 3, 2024
Good customer service, included SSL in all hosting plans, overall service. Been a client since 2011!
Date of experience: April 19, 2022
Hey Horacio,
Thank you for being part of the HostGator Community.
DJ
Customer Advocate at HostGator
The customer service was excellent, he took care of our problems.
Date of experience: June 14, 2024
I have contacted innumerable times regarding several issues & the last time I spoke with someone directly the call dropped & no one called me back🤦🏻
Date of experience: February 26, 2024
I hate all the junk that you have put in place when I log on before I can get to cpanel and my content.
Date of experience: February 25, 2024
The new private site is very confusing. There are a lot of squares without sense, and it's difficult to find what you need.
Date of experience: April 8, 2024
I got a very unclear email from you. It is utterly confusing and you appear to be wasting my time and in a very unfriendly and uncompromising manner.
Date of experience: March 30, 2024
My experience with Host Gator has been appalling. Host Gator doesn't seem to take the trouble of helping you.
Date of experience: February 13, 2020
Hi Enrique,
We are most definitely interested in help you! We've sent you a private message requesting more information and would love it if you'd respond so we can help. Thank you so much.
Erinn
Customer Advocate at HostGator
The response rate to issues is quite ok. The agents are knowledgeable and show willingness to assist and resolve issues..
The experience was quite ok and got the help I needed on time.
I was referred to Hostgator
Date of experience: April 5, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Iustina,
We can't register. Ro domains but we can host them! Reach out for more details!
DJ
Customer Advocate at HostGator