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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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It has been great using hostgator service. They are highly recommended.
Somebody recommend host gator to me, and I am happy with the work.
Date of experience: June 10, 2024
God almighty. HTTP Error 503. The service is unavailable.
My website is down AGAIN. Twice in 1 week. I will be canceling my account.
Date of experience: October 29, 2022
Not sure if I missed something but I somehow signed up for a google product and it was a monthly charge.
Date of experience: January 3, 2024
Useless $#*!ing support. Website has been down for a week and the garbage outsourced support keeps claiming it's fixed and it hasn't been
Date of experience: March 4, 2024
I had it last year. I find the layout not straight forward to get to the hosting to change my website.
Date of experience: March 20, 2024
Always have problems sending out emails, got undelivered message or delay all the time! Please improve!
Date of experience: March 24, 2024
You are the best thank you so much I will definitely recommend to all my friends in family about your service thank you again 50 star
Date of experience: May 27, 2023
The account is a bit pricey and I was stuck with a Microsoft account that I don't use because the Host Gator agent didn't advise properly relative to domain permissions
Date of experience: April 14, 2022
Hey Claudine,
Let us take a look into the Microsoft issue and see if we can fix that.
DJ
Customer Advocate at HostGator
You sent an email that told me my prices were going up, but the link in the email doesn't take me to where I can find the pricing.
Date of experience: February 17, 2024
I was looking for a host for my personal website. So far my experience has been no different than iPage, whom I transferred from.
Date of experience: February 20, 2024
The pricing changed dramatically after the trial period, and I believe I was double-charged for renewing the domain.
Date of experience: March 19, 2024
It works perfectly. Only the paying mechanism is a bit cumbersome. There is no reason for that and could be easyly semplifica.
Date of experience: February 13, 2020
Hi Giulio,
Thanks so much for taking the time to share your thoughts with us. We've shared your thoughts about the payments platform with our dev team. Thank you so much for being here.
Erinn
Customer Advocate at HostGator
Your adds when you login and links are very unsatisfactory. Should take user to menu that is not so wrapped into selling crap.
Date of experience: March 22, 2024
The hosting i pay for says it comes to DNS but i dont have access to it. And it seems like im being charged for something i cant use.
Date of experience: March 13, 2024
Please just let me get to cPanel (not the e-mail, the file system) directly! I find I spend 5 minutes each time I log in trying to access it.
Date of experience: March 29, 2024
The customer service at hostgator is excellent and has worked great for me. Helped me every step of the way! Thanks!
Date of experience: November 23, 2019
Hi Ann,
You are most welcome. It is truly our pleasure. We really appreciate the great review and we're so glad you chose us!
Erinn
Customer Advocate at HostGator
I have worked with HostGator off and on over the past 20 years, and service and uptime has always been impeccable!
Date of experience: May 5, 2023
All good. Everything has been working as expected. Just took my awhile to wrap my head around all of this again.
Date of experience: April 28, 2022
Hey Kevin,
We are so happy to hear this. Thank you for your review!
DJ
Customer Advocate at HostGator
I'm grateful to the lady that I spoke to today. She was very helpful and deserve a move up the ladder.
Date of experience: November 18, 2022
Hi Godson,
That's great! Thank you for your review!
DJ
Customer Advocate at HostGator
I was using Hostgator India. I am familiar with it's interface. So i choose Hostgator.com for renewing my package.
Thank you.
Date of experience: August 18, 2021
Hey Raj,
You are most welcome! Thank YOU for your review!
DJ
Customer Advocate at HostGator
I can't install the system myself, I have to submit a work order every time, so the efficiency is too low
Date of experience: September 11, 2021
Purchased the domain and host pack but took me more than 36 hours and its not been activated its so disappointing
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 20, 2021
Hi Mohammad,
It's disappointing to hear you are running into these problems while using HostGator. I have been in contact with our escalations team about this and they will be in touch with you soon to get this resolved as quickly as possible.
Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
I have chosen HostGator over ten years and have not yet found any big problem. Thanks for all staff of HostGator.
Date of experience: April 17, 2022
Hey Cheng,
We are always happy to help. Thank you for your review!
DJ
Customer Advocate at HostGator
I have used it in the past for other websites and I really like how helpful the customer service can be.
Date of experience: June 28, 2022
Hey Nancy,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
After using other programs for such a long time my learning curve is taking a little time. It's me not you.
I wanted to get away from the googles, facebooks, and twitters. I was looking for a service that values that I own my own content.
Date of experience: July 21, 2021
Hey Rebecca,
If you ever have any questions or need any help, please do not hesitate to reach out!
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Bryan,
Don't cancel, give us a call!
DJ
Customer Advocate at HostGator