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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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Very easy to set up. Brought in my own code for a website and everything imported very easy and had many video to help if there was any confusion.
Date of experience: January 6, 2022
U r the worst. I was a loyal customer since 2014. Not anymore. I wish u utter failure and bankruptcy
Date of experience: January 14, 2024
I'm with you for many years and had a generally good experience, what annoys me is the constant surveys, I could easily do without them.
Date of experience: March 14, 2024
Price was a big factor. The domain transfer process is incredibly complicated with very difficult instructions to understand.
Date of experience: March 14, 2024
The messaging window on the right side of the screen cannot be moved or closed. It blocks the information behind it.
Date of experience: March 8, 2024
They have the best and fastest way to assist customers.
I've had a few issues with emails, but they solved automatically within a few hours.
Date of experience: May 11, 2022
Hey Alejandro,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
I inherited the platform. The service quality and communication is notably lower than the other comparable hosts. Prices are fine.
Date of experience: January 4, 2024
GoDaddy was good for our company for 15 years. Then, their tech support began telemarketing during tech calls. VERY inappropriate.
Date of experience: January 4, 2024
Its just full with malware and nobody can clearly help what to to... + i have unlimited plan and now have this shi*t update... with updated plans
Date of experience: April 2, 2024
I didn't, it was being used when I took the job. So far, support has been ineffective for the issue we've been having for more than 2 weeks.
Date of experience: January 15, 2024
Web reviews, but everything went down hill from there. Support is terrible, we are missing emails from clients, suppliers, etc. TERRIBLE!
Date of experience: February 16, 2024
Support over chat is a big adventage of HostGator. I can solve every time problems through chat, very professioanl
Good technical support
Date of experience: May 6, 2022
Hi Saeed,
Thank you for the awesome review!
Marissa
Customer Advocate at HostGator
Because it was a reputable company and I could trust I was getting good service at a reasonable price.
Date of experience: March 5, 2024
Ease of use. It's served me and my clients well for over 10 years. Customer service is simply outstanding!
Date of experience: March 12, 2024
Didn't know that it required so many add-ons. My other web host kept everything secure and was easy to use with just one fee.
Date of experience: March 12, 2024
I would like to thank all hostgator staff, espesially to the customer service for imediatelly help, and problem solving.
Because the price matches the quality!
Date of experience: April 30, 2022
Hey Emin,
That's how customer service works! Thank you for your review!
DJ
Customer Advocate at HostGator
On the whole good. As someone who isn't on the site all the time i found it a little difficult to remember my way around. But i got there in the end.
Date of experience: April 29, 2022
Hi Adrian,
If you ever need any help, our support team is here for you!
DJ
Customer Advocate at HostGator
I have been unsuccessful in seeking out assistance to help me resolve my issue. I need to sign in and edit my page and cannot do so.
Date of experience: February 27, 2024
Ease of use and price. I don't like the current price structure and the new user interface is way more than I need to click through.
Date of experience: February 15, 2024
I called your billing department several times, and each time they gave repeated answers, ignoring my request
Date of experience: March 11, 2024
The current service doesn't meet our expectations compared to previous years. We're actively seeking alternative options.
Date of experience: March 11, 2024
Faster, more intuitive, and easier to navigate than GoDaddy (where I used to have my hosting account).
Date of experience: February 15, 2024
I've been trying to bring a domain over for months. I need a landing page and I can't seem to get it done cheap
Date of experience: January 14, 2024
Because godaddy sucks and siteground support has turned into 90% chatbot and 10% support. It was...the other way around. You guys rock!
Date of experience: February 21, 2024
Customer service is really good so far, every issue gets resolved relatively fast. Recommend using if you need a host provider.
Date of experience: March 10, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Hunter,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator