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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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It used to be good; now it's not nearly as good, but it's a pain to move hosting sites. Probably will later this year.
Date of experience: January 12, 2024
Not bad, but shared server performance is not ideal and cost jump to more resources is too high
Date of experience: June 4, 2024
Many Kudos to Arby! Arby answered all my questions (which were quite a few) and he took the time and trouble to explain everything that was going on. He was OUTSTANDING!
Date of experience: October 24, 2022
During covid when you moved all your customer service out of states brought the value way down and you raised the prices.
Date of experience: February 19, 2024
I have been using HostGator for years for all different sites. I just like it! It simple to use and reliable.
Date of experience: February 23, 2024
You took away all the services for me to do things myself. You removed a lot of tools for me to navigate.
Date of experience: March 1, 2024
I don't like companies that try to blackmail customers over polite conversations, but that´s just my opinion
Date of experience: March 9, 2024
I really appreciate the help that i got. Agent was very helpful and supportive he solved the problem in seconds.
Date of experience: February 12, 2023
I´m just in that step when surfing and explore the main page and other menus to try to understand it.
Date of experience: July 20, 2021
Hey Sergio,
Let us know if you need any assistance with anything. We are more than happy to help.
DJ
Customer Advocate at HostGator
I was hoping to get a reliable service from an experienced host. What an illusion it turned out to be.
Date of experience: August 21, 2021
Hey Norbert,
We are sorry you didn't have a great experience but we do wish you luck on your future hosting endeavor!
DJ
Customer Advocate at HostGator
It's all very confusing.
Everything that is simple with other hosting providers here is very confusing.
Date of experience: March 5, 2024
Super fast and great discounts.
I love how I can easily host and buy domains without going through unnecessary stress.
Date of experience: August 6, 2021
Hey Victor,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator
It has been 2 months now and multiple chats with representatives and I still cannot use and publish my website.
Date of experience: May 24, 2023
It is a great experience so far I'm enjoying building my website and the hosting experience is awesome. Thank you
I chose host gator due to it reliability
Date of experience: March 31, 2022
Hey Muzzamil,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator
I have been a HostGator customer since early 2008. I am very pleased with the hosting and their customer support.
Date of experience: January 22, 2020
Hi Jack,
It's a genuine delight to hear from our long term customers. Thanks so much for the great review and for your years of loyalty.
Erinn
Customer Advocate at HostGator
Need more flexibility in support and customer service
But it's good job for speed and feed back in any time
Date of experience: March 20, 2020
Hello Hassan,
Thank you for taking the time to share your thoughts with us. What else would you like to see as far as support? We are available 24/7/365 via live chat (https://helpchat.hostgator.com/) or via phone. You can reach us at the following numbers: Toll Free: (866) 96 - GATOR (42867), Local: (713) 574 - 5287, International: 00+1-713-574-5287. We stopped email support because of the huge amounts of spam we were receiving, it was keeping us from helping those actually in need in a timely manner. Thanks so much.
Erinn
Customer Advocate at HostGator
I have been with HostGator for years because of price. In recent years price has gone up and services have been less.
Date of experience: February 29, 2024
The wiggles and wags website has constantly been down, the ssl is always off, it's down etc terrible
Date of experience: February 13, 2024
I created an account but it is now 30 hours that my cpanel is not active. I also cannot start a live chat.
Date of experience: January 18, 2022
Hi Alireza,
This does not sound right. We definitely want to look into this and get it resolved as quickly as possible. Our escalations team will be in touch soon to do just that. Thank you for letting us know!
Marissa
Customer Advocate at HostGator
I do not like the fact that the Message Us box comes up obstructing the interface and will not go away.
Date of experience: February 20, 2024
You deleted my accounts then raised the pricing Support use to be great now it is not!
I am looking for another provider.
Date of experience: March 7, 2024
Your new website sucks and you should have left it like it was. It doesnt even show a complete list of purchases
Date of experience: February 16, 2024
I have my membership set to auto renew yet I continue to receive emails saying I haven't renewed. It's quite disconcerting! WTF
Date of experience: April 3, 2024
I've been with HostGator for so long I don't remember why I chose you. But I've stayed with you because you've always been responsive and helpful.
Date of experience: April 2, 2024
Good, but sometime not professional enough. You receive different reply from different service people.
Since many years
Date of experience: May 1, 2022
Hey Jeanette,
Thank you for your review! We appreciate all feedback.
DJ
Customer Advocate at HostGator
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Carol,
Thank you for your review!
DJ
Customer Advocate at HostGator