HostGator

A wonderful and excellent experience and the service works very wonderfully as it suits you

Excellent customer service. I tried other providers and especially with technical issues and connecting different services together, its not uncommon to encounter unique problems whose solutions you can't solve by googling.

Other providers have customer services but i feel like they don't even understand my problem or they are just bots.

With Hostgator, every time i have a technical issue, the customer support actually understands the problems, answers my questions and helps solve the problem. Even if i there is a cheaper hosting provider out there, i would not want to change the service because the help with technical issues is worth way more to me than a few bucks per month.

Good support and features. A good entry offer (Discounted the first year). But now it is not cheap anymore. I'm considering moving to another hosting company. My baby plan only allows 2 sites. I have a couple of domains with emails only (no website) and now I have to go live with a third domain and it requires I upgrade. So basically, i have no website, only emails associated with a couple of domains, and now I need to upgrade and pay more. Not a good deal definitively. I'm in the market for a cheaper solution for custom domain email only. Thanks.

I've been a long time customer and am not pleased with making it more difficult to chat with my HostGator friends. I have to jump through too many hoops to get to a chat or a phone call to actually talk to somebody. But hey, I guess that's the way things are going now. What I loved about you guys is you didn't adopt this model. Looks like us webmasters have to accept this. I have several sites with Hostgator as well.

I have been told multiple things by multiple people regarding the transfer of our domain name to hostgator from domain.com. I am very frustrated that you all are not on the same page when it comes to customer service and am considering taking my business elsewhere.

My last 3 calls have not been pleasant experience. Technicians seem unwilling to help resolve my email problem. Some of your technicians are simply AMAZING. I usually give a 5 star rating but this 1 star is purely for the last few calls. Thanks

We having continued problems with the email system. Every couple of months our emails start going to spam. Your system should be updated automatically to prevent your customers emails being treated as spam rather than having to contact you every couple of months.

Your customer service is poor. Attempting contact and was left on hold listening to a recording for 30 minutes and no one ever showed up

Great service, it seems so far it's a good reliable service...

We have had Hostgator for about 12 years now and have had no problems with their service, They have been very helpful with billing changes, etc, I would highly recommend them,

We had to change our password and update billing information. They were extremely helpful,

Good luck that is trying to reach someone regarding a website hosting problem. Not only have I spent dozens of hours waiting to talk to someone about a specific situation, but half the time you receive invalid information to fix the problem. And you guessed it, you get to call back and wait in the que for another hour...hoping you get someone this time who actually knows what the real fix is to your problem.
Then there's the privacy option they sell on top of your package to protect your personal contact information from the circling buzzards that want to help you get your website all fixed up. Don't fall for it! I think it actually attracts them right to your phone. I've had to block nearly 500 calls from such little scammers. End result I will never waste any more time dealing with their inferior services.

I was a long standing client in my last business. This experience has been and remains horrible. The company must have changed hands, certainly leadership. It is confounding the total lack of service and competence that support gives. Up to and including illegal and predatory practices. It truly shocks the conscience.

I see that you have a new UI which does not include easy and quick access to Order History. The only reason I log in to your system 6 or 7 times a year is to download receipts for tax reporting purposes. I used to be able to access those right from the landing page once I logged it. This time I had to work to find where Order History was hidden and it requires a few more screens to get there. Poor attention to the user experience in my book.

I am satisfied with features provided except that I wish the cost will be much lower in the Philippines.

Very poor integration of changes made in Nov. That were not made known to front line and above support techs, regarding admin privileges. Logging in requires so many steps just to get to cp because of the non stop promotions. Nothing is one click access. Terrible design. Also, they push you towards chat vs phone support but you ask a question on chat and wait ±5 minutes for any response, which tells me they are juggling who knows how many calls. Lastly, please change the on hold music to option OFF

Php 8 not installed been waiting and chatted with support nothing until then -1 stars if I could been warned of not switching sooner and even upgraded but that was a downgrade from what i had thought upgrading would get you more options but I got less.

Your new interface is really crap. You configured $#*! in my domains that I never asked for.And when I try to make changes, it often doesn't update or there are still some ghost things bugged. I will probably change hosting soon.

Cost and support, until your Support team accused us of being idiots and treated us like children. No feedback on Sales because they never reached out after several attempts to contact them. We have moved hosting providers and auto-renew is off.

I have been with Hostgator for 18 years and have had very good service. The only problems I've had have been with chats. Those have been because I am not good enough with my understanding of technology and have not always been able to follow the instructions I'm given. Also, when I've tried to stop payments on sites no longer wanted, those payments have continued.

Frustrating because of the time lag

I've been here since 2008. I was with Register.com who were horrible. You guys were nice. However, now it's much more expensive, and I need to shop around. I'm trying to get someone to help me stay, but it's hard talking to a bot. They don't understand exactly what I'm asking.

Feels like the log in experience changes constantly. Information I need feels like it's hidden and always difficult to find. It hasn't always been like this. When I joined Host gator my experience was much better. But a few years ago price went up massively and support and user experience became much more negative experience. Each year I consider leaving but it feels too difficult to do so. So I stay and I feel trapped.

I have contacted support 5 times now, and issue is still occurring. Site is unstable, plus I cannot even manage my domain, as I get a 404 error. I believe that this is due to having our domain for some reason appearing twice, and can't get to the settings for either of them without getting a 404.

Case was closed without even reaching out to me to see if everything was working or not. Unless my issues are resolved within 24 hours, I will be asking for a complete refund, so I can take my business elsewhere.

This is has been horrible customer experience from start to finish

You use to be a great company, you ruined my entire operation and now Im going to someone else; no solutions from your team, your security sucks, I will never come back or recommend your service ever again

Chose hostgator for price and recommendations many years ago. Would not choose it now. Service has really gone down. Ive had numerous issues in the past couple of years, which were not resolved, or needed several calls to resolve. Each call takes about an hour or longer to resolve or be told that there's nothing that can be done. Have to constantly talk to people who don't understand and don't speak english very well, reading off a script and just unwilling to give the phone to someone who could either explain something to me or resolve my issues. Ive also lost 80$ in conversion fees because some dumb idiot charged my account without my authorization, and i was issued a refund at a different conversion rate than when i was charged.

Absolutely horrible service, horrible company. Im only here because I really don't have the time to migrate to a different service. NEVER recommending it to anyone, including my clients for whom I do web dev