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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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Website is down and you guys are taking forever to resolve. The support experience has been terrible
Date of experience: February 8, 2024
HG was suggested by my mentor. I compared to other host providers and decided that my mentor was right. And he has a discount code.
Date of experience: July 31, 2023
Just poor support, when they are onboarding a client. Customer is everything and after that they are least bothered about customer issue.
Date of experience: March 22, 2024
Too many issues needed to upgrade VPS -- keep running into disk quota issues and I only need to INCREASE disk quota but you require TOTAL plan upgrade! HORRIBLE!
Date of experience: April 19, 2022
In the more than a decade of been your client I feel that you have kept your part of the bargain, so far so good.
Date of experience: April 15, 2022
Thank you for your kind support.
We seen your online services is perfect.
Incha'Allah you'll continue with same level of services always.
Good
Date of experience: May 3, 2022
Hey Mohamed,
You are most welcome. Thank YOU for your kind review!
DJ
Customer Advocate at HostGator
I built a Wordpress site for a friend, and I suggested HostGator host his new site. I opened the account during the day and planned on uploading the site in the evening. I hadn't put a site up on HostGator in quite a while, and my experience is that each hosting firm does things a bit differently. So, I usually find it quicker, easier, and less frustrating if I call and have a tech support person walk me through the install. Unfortunately, on this particular evening, HostGator tech support was having problems with their phone system, and it took me several calls to finally get a tech on the phone, a gentleman named Dami. He was great. We got Wordpress installed, found their was a DNS issue I would have to resolve before I could upload my friend's site, which I sort of anticipated might happen, and Dami explained what I would need to do from there. Very friendly, very professional, and he has a great sense of humor. One thing the manager of tech support could have done regarding the phone issue was have the auto-attendant, when it picked up the call, mention the phone issues and apologize in advance for any problems the customer might encounter. Basically, acknowledge the problem and prepare the customer. When people are forewarned and informed, they tend to get less frustrated and angry. If the auto-attendant could not be used for this, then as soon as a tech answered a call they could have mentioned the possibility of phone trouble. Again, inform the customer and they'll feel less frustrated if something happens. Otherwise, the price for hosting was very fair and Dami the tech was great. The phone issue could have been handled a bit better. 4 stars instead of 5 because of the phones. Oh, almost forgot. The poor AI auto-attendant's "hearing" is not very good when it comes to detecting the difference between the letter p, the letter t, and the letter d. When the auto-attendant asked for my email address for security purposes, I had to repeat the address numerous times, very slowly and very deliberately before the poor AI could understand the letters I was saying. Kind of funny now. Not so much when it happened. We're still a long way from AI communicating like the talking computer on Star Trek.
Date of experience: October 27, 2022
Hey Peter,
Thank you for your review!
DJ
Customer Advocate at HostGator
In safari, after the screen to enter my user id, Safari always prompts to create a new password. I just need to enter it not create a new one.
Date of experience: January 18, 2024
I saw a youtube channel on using hostgator to have multiple websites and the ease of moving domains over to a babyplan
Date of experience: May 21, 2023
My website crickethandbook.com has been down for more than a month and there has been no assistance offered by the HostGator services.
Date of experience: March 5, 2023
My issue was attended to and resolved very quickly. Thanks for the support
Date of experience: June 3, 2024
It usually takes at least 3 to 4 times to get an issue resolved. I usually have to explain it over and over again.
Date of experience: January 15, 2024
Issue resolved promptly, fast response from the customer service.
Reffered by my uncle
Date of experience: June 3, 2024
Great website host. Easy to maintain and change. Good experience.
Reasonable pricing but reported reliable.
Date of experience: June 3, 2024
It's great! It's easy to navigate and very intuitive. I had a great experience using Hostgator and will use it continuously.
I watched some Youtube videos that recommended it.
Date of experience: May 2, 2022
Hey Yaheng,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
Good and really easy to use all the tools, besides that I haven't had any problems and i hope I won't
Really good
Because is the best
Because they are great
Date of experience: May 4, 2022
Hey Gabriel,
That is good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
Was great issue resolve in 1 interaction the agent fix it he was polite and even provided recommendations on the issue
Hostgator is the best plus I would love to join you affiliate program and hostgator come recommend base on research I did
Date of experience: April 9, 2022
Hi Dave,
Thank you for the amazing review!
Marissa
Customer Advocate at HostGator
I like how well the website works but it is difficult to teach myself the best way to make a website
Date of experience: November 12, 2021
Hey Christian,
You got this! We believe in you. You can always reach out to us if you need any assistance.
DJ
Customer Advocate at HostGator
The tech walked us through the steps we needed to "point" our domain to Hostgator. It was seamless and it worked.
Seamless.
Referral from web designer
Date of experience: April 11, 2022
Hi Linda,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
I had a good experience with this team and service. Lucky me I haven't problems with them. Good hosting, no complaints
Date of experience: March 13, 2019
Hi Liza,
Thank you so much for the great review. We're so happy that you're happy! Please let us know if you need anything. Thanks!
Erinn
Reputation Manager at HostGator
I got exactly what I expecting to get when I purchased the hosting plan. Complete package and very simple to use.
Date of experience: January 9, 2020
Hello Hamza,
Yea! We're so happy that you're happy. Thanks so much for the great review. We're so pleased to be of service to you and all of our customers.
Erinn
Customer Advocate at HostGator
Everything that I expected and more! All the tools are still the same and great. I have always loved your services.
I believe i used your site back in the early 2000’s when i had the following sites:
http://simcrazy.com
Http://sim2crazy.com
Http://tutorialcrazy.com
Http://baddads.com
Http://rockoentertainment.com
I was a young crazy kid back then haha.
Your services have always been great!
Date of experience: June 10, 2022
Hey Nicholas,
Thank you for your review!
DJ
Customer Advocate at HostGator
I liked the monthly rate and the support is amazing compared to being at GoDaddy. The best move I ever made!
Date of experience: April 15, 2022
Hi Patty,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
I hosted one of my web on this site and they are good except few issues, they resolve it in few hours...
On the whole good one
Date of experience: March 24, 2012
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Roberto,
Thank you for your kind review!
DJ
Customer Advocate at HostGator