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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
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Very prompt and professional services. My website and support capabilities are consistently reliable and available.
Timely response and resolution of issue.
Reliable and available services.
Date of experience: April 27, 2022
Worst services ever. From support team, and your products. Been following up on my refund for a month now.
Date of experience: January 9, 2024
I am quite satisfied with overall service with Hostgator, great customer service, fixing problems, billing...
Great, easily resolved
Date of experience: May 2, 2022
Hey Iva,
We are always happy to help. Thank you for your review!
DJ
Customer Advocate at HostGator
Hosting side but many of the interfaces in my account don't seem to be responding, for example changing primary payment methods
Date of experience: January 10, 2024
Very confusing options, little functionality, I have had to delete two sites because they do not operate correctly with Softaculous.
Thanks
Date of experience: January 8, 2024
I really feel good when i found the fix, it was with the great communication and good service, i was glad to wait until it fixed.
Date of experience: January 11, 2023
Been here a long time and have found the HostGator service excellent for up time and service support.
Date of experience: April 15, 2022
Hi Pete,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Because of less pricing now you are charging high for existing customers and charging less to new customers.
Date of experience: December 8, 2021
Hey Zubair,
We have someone reaching out to see what we can do.
DJ
Customer Advocate at HostGator
I did not, and now moving my domains to another service...since the CS experience has been so terrible
Date of experience: January 5, 2024
I love HostGator for their amazing services. Their staff are prompt and super friendly. I have everything I need with HostGator.
Date of experience: December 28, 2019
Hi Winnie,
Wow! What a fantastic review. We're so happy to be of service to you and all of our customers. Thanks so much for being here with us!
Erinn
Customer Advocate at HostGator
Good and reliable hosting and support, superb technical service, excellent performance, quick resolution of problem, good technical staff
Date of experience: April 15, 2022
Hey Neurosoft,
Thank you for your review!
DJ
Customer Advocate at HostGator
No easy was to pay invoice, no igood introduction on services, in short HG services are getting worse day after day. You will loose many clients
Date of experience: January 1, 2024
They are very knowledgeable and a pleasure to work with. They were also very patient with my questions.
Date of experience: March 6, 2023
"We couldn't process your list of hosting plans at this time. Please try again later."
I need to update my website...
Date of experience: March 27, 2024
Terrible service all round tried asking your migration guys to restore my reseller backup on VPS... It's been 4 days now
Date of experience: January 5, 2024
I have had a some issues with host gator email, navigation isn't the easiest, and logging in trips sometimes
Date of experience: January 3, 2024
Good company to deal with and easy hosting. It was relatively easy to do and once it worked I have not had to do much to maintain.
Simple search
Date of experience: May 3, 2022
Hey Zach,
Thank you for your review!
DJ
Customer Advocate at HostGator
Hostgator Rocks.! Easy to use. Logged in and easy to find the joomla installation and I was up and running in an hour.
Needed help installing the SSL cert.
Wanted to try another hosting company
Date of experience: April 18, 2022
Hey Chad,
We do rock! Thank you for your review!
DJ
Customer Advocate at HostGator
It is very difficult to follow the instructions to install WordPress and then to open my site to customize it
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 21, 2021
Hey Patricia,
WordPress can be tricky but don't worry, we are here to help! We have asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
Because it has the best prices for services and also has literally the best referral plan on the whole internet.
Date of experience: December 12, 2021
Hi Luka,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
The new interface is not user friendly, there is no straight forward way to access the most common tools like DNZ editor or files.
Date of experience: March 11, 2024
I used to use Hostgator. I left because of cheaper hosting. Now I need better hosting that only HostGator delivers.
Date of experience: January 28, 2022
Hey Robert,
We do deliver great hosting! Thank you for your review!
DJ
Customer Advocate at HostGator
Hostgator has shown that they the best in the world in term of Web hosting. The experience has been wonderful
All issues were resolved by the agents. Their patience to listen to complaints is satisfactory
Best they are the best in the world today
Date of experience: April 28, 2022
Hey Francis,
Thank you for your review!
DJ
Customer Advocate at HostGator
Needed a site restore. HostGator representative was able to restore my site to a previous back up date. Now site is live again!
Recommended by a colleague
Date of experience: April 10, 2022
Hi Vinh,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Because they have telephone support. I tried your chat and it wasn't as good. But the phone support is very good!
Date of experience: January 12, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Reuben,
That is how cusotmer service should be. Thank you for you review!
DJ
Customer Advocate at HostGator