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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
The customer care representative was absolutely helpful, they new exactly what I needed and helped in a timely manner
Date of experience: February 16, 2023
There is a lot of support through HostGator that made this an easy experience for me. Thank you so much!
Date of experience: May 5, 2022
This is my first experience with HostGator. I found it very helpful and purely professional for all type of developers.
Date of experience: May 8, 2022
Hey Shahid,
Thank you for your review!
DJ
Customer Advocate at HostGator
Usually support is pretty knowledgeable or at least willing to keep after it until they solve the issue
Mainly reputation and tools they offer.
Date of experience: May 8, 2022
Everyone I spoke with were helpful and courteous. Some worked diligently to call me back. Great service!
Date of experience: April 23, 2022
Hey Pat,
That is how customer service should be. Thank you for your review!
DJ
Customer Advocate at HostGator
You are too late in response. I bought the domain more than one month and wait long time to activate it
I heared that you are very good
Date of experience: January 11, 2023
Website builder sucks! Nowhere even close to other drag and drops offered by places like godaddy.com
Date of experience: December 15, 2021
Hey Bernard,
We are sorry to hear you are having issues with our drag and drop builder. You can try WordPress to see if that would better suit you.
DJ
Customer Advocate at HostGator
Hosting is always somehow complicated to deal with, hostgator has been a good experience things flow very well.
Date of experience: October 28, 2020
Hi Emily,
Hosting can be challenging for sure. We're so glad to hear things are going smoothly with us. Keep up the great work. Thank you.
Erinn
Customer Advocate at HostGator
Price, flexibility and management tools. The product has lived up to my expectations in all respects.
Date of experience: April 13, 2022
Hey Mal,
That is good to hear! Thank you for your review.
DJ
Customer Advocate at HostGator
Favorable price, in terms of customer service an unsuccessful experience. But I need website for now.
I had a problem with the site and instead of helping with the problem a problem ended up following the action of one of the reps, which caused my site to get messed up and destroyed. I would be happy for faster and more efficient customer service. Because they then contacted me by email that restoring the site would cost money, and I did not damage the site but the representative.
Recommendations, deals
Date of experience: June 1, 2022
Hey Revital,
Thank you for your feedback. We greatly appreciate it!
DJ
Customer Advocate at HostGator
You pay third parties to do the job therefore Noone really cares. Half of them even speak understandable English
Your customer service is terrible, you use third parties to do the job so no one cares for real. I have to repeat the problem like ten times and no one cares
12 years ago my programmer told me to
Date of experience: May 10, 2022
Hey Santiago,
We most certainly do care and we want to fix your issue ASAP. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
The customer support agent Divine Rochelle was very efficient and helpful. Clear communication. I appreciate
Date of experience: November 4, 2022
Hey Nadya,
Thank you for your review!
DJ
Customer Advocate at HostGator
Good experience so far. Only issue is the support agents replies always take 2-3 mins before getting answer to any chat line.
Date of experience: August 27, 2021
Hey Kishion,
Thank you for your feedback.
DJ
Customer Advocate at HostGator
Terrible - the site is really user unfriendly - confusing, redundant, time-consuming. Would not recommend.
Date of experience: March 10, 2022
Hey Layne,
We hate to hear that this as been your experience. We want to fix that! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I enjoyed my experience with this platform overall it is affordable and creates a beautiful website.
My web- designer recommended it.
Date of experience: April 13, 2022
Hey Osa,
That is exactly what we want our customers to experience. Thank you for your review!
DJ
Customer Advocate at HostGator
Your customer support team is not professional & expert, it take more time to explain for solving issues.
Date of experience: April 14, 2022
Hey Amin,
We would love to hear your feedback! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
The Technical support is awesome. However, having many issues with slow loading time for both my front-end website and back-end (editor).
Date of experience: April 14, 2022
Hey Pierre,
Feel free to give us a call or chat and we can look into that for you!
DJ
Customer Advocate at HostGator
I've been using HostGator for years and have always had a great experience. The support is out of this world!
Date of experience: April 13, 2022
Hey Markesha,
That is so awesome. We are so happy to hear this! Thank you for your review!
DJ
Customer Advocate at HostGator
Reasonable price, smooth, stable and good bandwidth, easy to use, has many feature that easily implement if bought
Not bad, they are very helpful, just a bit slow sometimes because the live chat isn't that user friendly
Was recommended by some articles where HostGator provide domain with reasonable price and able to create adult content page
Date of experience: September 2, 2022
Hi Thomas,
Wow what an awesome review!
DJ
Customer Advocate at HostGator
Can enhance things as log in, I don need to confirm my purchase every week, this is useless, please don't annoy with that
Date of experience: February 14, 2020
Hi Jaime,
We really appreciate you taking the time to share your thoughts with us. We'd like to know more about what you mean by confirming your purchase every week. We'll be in touch. Thank you.
Erinn
Customer Advocate at HostGator
Well-articulated assistance. Really appreciate our chats. He was very professional and made the experience worthwhile.
Date of experience: January 31, 2023
Hostgator is one of the top hosting sites. I have never had an issue with them. Highly recommend their services.
Date of experience: January 9, 2020
Hi Julie,
Thanks so much for the great review. We're very happy that you're so happy. Thanks for being here with us!
Erinn
Customer Advocate at HostGator
Professional and very efficient tech support! Solved my problem with domain no matter how much time it took.
Date of experience: November 9, 2022
Hey Gennadii,
Thank you for your review! Glad we could help!
DJ
Customer Advocate at HostGator
Sometimes my websites are down. I purchased cloud hosting to escape downtime but it happens most of times
Good service
I believed it will satisfy my need
Date of experience: April 28, 2022
Hey Saduru,
Give us a shout if it happens again.
DJ
Customer Advocate at HostGator
There were consecutive days my site went down at the worst possible times but customer support was very helpful in restoring it.
Recommended by trusted colleague
Date of experience: April 7, 2023
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hi Jasmine,
Thank you for the amazing review!
Marissa
Customer Advocate at HostGator