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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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After almost one week my site still isnt up. 3rd day of wayting for support to contact me and still nothing
Date of experience: February 26, 2022
No one told me my domain wasn't verified. I had to call twice to finally get the email to verify it.
Was unable to get verification email the first time. Got it finally in my spam folder.
Date of experience: April 21, 2022
I found it easy to sign up and theneasy to figure out how to accomplish different tasks from your numerous videos.
Date of experience: April 5, 2022
Hey Theodore,
That is so good to hear! Thank you for your review!
DJ
Customer Advocate at HostGator
As you were friendly, were. Lately I get more and more aggressive selling e-mails from you. NOT GOOD!
Date of experience: February 18, 2024
I think the overall part of HostGator was great, just me learning how to use Wordpress was a challenge for me
Thru internet suggestions and leads
Date of experience: March 7, 2024
I had to change my webhost, but your prices are extremeley high, without any advantage comparing to your rivals
Date of experience: February 22, 2024
I have been chatting for 2.5 hours and I hve new problems from instructions given by the technician. I have been locked out of my site for hours
Date of experience: March 11, 2024
It's the easiest way to set up unlimited domains with unlimited email addresses. Too many clicks to get to phpMyAdmin every time though.
Date of experience: February 21, 2024
Price and YouTube recomendation. Site however rarely loads correctly when not logged into HostGator account.
Date of experience: March 17, 2024
Difficult to log in with multiple user names and passwords ie site password and cpanel password etc.
Date of experience: March 5, 2024
I have been with Hostgator since 2016 and all of my websites have been down at some point. Over 30 Domains and Malware all the time.
Date of experience: February 21, 2024
I was been promised that I will get good support once I switch from Godaddy to HostGator. But am not getting any good support in transfer of domain
Date of experience: January 25, 2022
Hey Darshana,
We would be more than happy to get you that great support! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Checked out others and HG had what i wanted, well recommended by others as well. Most hosts are forcing people into a CMS and i prefer hand coded.
Date of experience: September 28, 2022
Hi Chris,
Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
The support given was helpful. Barniday was very patient and took time to help me solve the problem of not able to load up images.
Very patient and professional
Referal from a good friend.
Date of experience: April 19, 2022
Hey Lai,
We are so glad to hear that!
DJ
Customer Advocate at HostGator
I need help migtating my exiting site from wordpress.com. I tried to fill out your contact form and get it to send. Help! I'm lost
Date of experience: March 21, 2022
Hi Lance,
Oh no! We absolutely want to look into this and see what we can do to help. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
I don't need to be reminded for privacy every time I log in.
The quick links on Websites to cpanel should be on top of the sites listed.
Date of experience: February 25, 2024
I was promised a refund and it is more than a month and nothing happned and no one is giving me any explanation.
Date of experience: March 4, 2024
Your employees promised me a refund and never follow through with my request. I am paying for a business acct for multiple sites and I only need one!
Date of experience: January 16, 2024
It took a while to get the site transfered when I was told it already was done, it wasn't. All is good now
Date of experience: February 10, 2024
I have moved my domain from Blue host to Host Gator and the instructions to make that move have been totally useless.
Date of experience: March 26, 2024
Excelente Excelente Excelente Excelente Excelente Excelente Excelente Excelente
Date of experience: September 29, 2024
New login stinks. Also, too many clicks to get to my cPanel, which is 99.999% of the reason I sign in to my account.
Date of experience: January 9, 2024
Cost, but so far it's been a $#*! show and string of mysterious security issues. 24hrs of complete $#*! service
Date of experience: August 12, 2021
Hey Jason,
That is no good. We would love to fix whatever is going on. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Better, issue was resolved by technical representative but still worrying because 250 MB memory size is low, at least should be 350 to 500 MB
Date of experience: April 14, 2022
Hi Khurram,
Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
Where is Billing now?
My package that I pay for doesn't show up either, I have access to the CPANEL but here I am unable to find the package I pay for
Date of experience: February 28, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Bill,
We are here to get this situated asap! We have asked for an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator