- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Seems moving email to MS365 environment very cumbersome / need add services ($$$). Have different experiences with other providers in EU
Date of experience: February 17, 2024
Still having issues finding all the things i had before and now moved; can't get my mailing cpanel to work.
Date of experience: February 17, 2024
It was a mistake…. Couldn't get it refunded…. $#*! you people… steal from innocent people… I hate y'all!
Could not get a refund… telling everyone I know to never use host gator
It was a mistake…. Couldn’t get it refunded…. $#*! you people… steal from innocent people… I hate y’all!
Date of experience: April 27, 2023
I couldn't get into my website yesterday. Chatted with support--they fixed it. Today I can't get in again.
Date of experience: March 6, 2022
New interace is very bad and not sure what you have done to your support. Used to be great now it is very bad
Date of experience: January 2, 2024
Rubbish service. I have got my email accounts and cPanel lost. You guys are the worse hosting service ever. I hate you guys.
Date of experience: January 11, 2024
Communication was good. Sachin offert to help me. It was fast and to away my struggles and also explain me everything well. Thanks again :)!
Date of experience: December 7, 2022
Hey Jurick,
Thank you for your review!
DJ
Customer Advocate at HostGator
Cheaper and popular at the time. The email options are not good. I cannot searh and clear my cache of unwanted spammers.
Date of experience: April 17, 2022
I had several misconfigurations with my accounts and it took 3 chat sessions with support to get it fixed. Just not my idead of quality hosting.
Date of experience: February 1, 2024
You have hidden the cPanel options. I can only choose cPanel Email, then I need to navigate to the rest of cPanel. Come on!
Date of experience: January 8, 2024
SherryMae handled everything like a true pro! She was patient and polite and it made everything smooth!
Date of experience: February 18, 2023
Well organized/intuitive dashboards, modular services as well as very efficient and friendly chat support solving all issues/questions.
Date of experience: January 8, 2023
HI Elisabeth,
Thank you for your review!
DJ
Customer Advocate at HostGator
The website says auto renewal is enabled. Nothing is being auto renewed. Thus, services are being deactivated.
Date of experience: January 10, 2024
I am not paying HostGator to fix something their auto updates messed up! My site was not published and it was not ready for updates to any theme. And if I wanted all the plugins I would have installed them myself! Now I am deleting my entire site to get a different theme that will not have the capabilities that I know I am going to be needing down the line. I know eventually I will need a shopping cart but that is 6 months to a year down the road it belongs in unpublished pages and not in a menu when I only need 4 pages at the moment... HOME About Books and Blog The other pages need to be available for a later date you choose a theme based upon your needs but smart people do not publish a site with a cart they wont need for 6 months to a year and they do not choose a theme that has 3 pages when they know that their site is a work in progress and will need pages they can not add later. I paid for a year of hosting for a reason and if I was not capable of building a home page an about page linking books from amazon to a books page and writing blog posts I would have hired you to do that... But at this time i do not need contact forms or a shopping cart and i do not have services to provide those are things that will come in time and when they do the theme I chose has them available to add. If I wanted my site broken I would not have chosen the theme I chose i would have chosen a theme with 4 pages and not planned ahead. And to tell me that you have no back up of my site from the last 2 weeks and that I have to pay 50 $ to fix what your auto updates caused issues with is ridiculous! If I wanted auto updates I would have turned them on myself I had 4 plugins and that is all I needed at the moment but your updates added plugins and things I am not ready for I am not at all happy with HostGator and I made that perfectly clear to the representative in chat and I will not give a 5 star rating for nothing! And if I wanted to leave a review i would have stayed in chat and done so I hate pop ups asking for something They do not deserve!@$ & Support is a joke it is a chat bot and a consultant that does nothing when they are contacted!
Date of experience: March 14, 2024
Bug! I canceled a paypal transaction to switch to card but I found the hosting package in my account and I can't buy the package again.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 31, 2021
Hi Hong,
Oh no! We definitely want to take a look into this and help you out however we can. Our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
Louise has great product knowledge, is friendly, and efficient. Excellent Customer Service Representative for HostGator.
Date of experience: January 17, 2023
I don't remember why I chose HostGator. I do remember it being easier to get to cPanel before your recent changes, though.
Date of experience: January 8, 2024
Tyler Moore, and his great YouTube tutorials, recommending HostGator. I'm very happy with your expertise
Date of experience: July 29, 2022
Hey John,
Thank you for your wonderful review!
DJ
Customer Advocate at HostGator.com
Quality Service, Fast Pace Working, 24/7 customer support on chat that too is always helpful. Highly Recommended!
Date of experience: April 14, 2022
Hey Shafqat,
Thank you for such an awesome review!
DJ
Customer Advocate at HostGator
Very efficient and seamless experience. Appreciate the variety and number of resources.
Date of experience: May 20, 2024
The customer service is always ready and avail. My website never goes down! Selaluzcandles.com is the best website ever.
Date of experience: April 20, 2022
Hey Daniele,
We just LOVE to help! Thank you for your review!
DJ
Customer Advocate at HostGator
I have spent 2 days trying to learn the new system,.? Can't get to the C panel Editor so I can make daily Edit to my Web Page,.?
Date of experience: January 20, 2024
Easy to follow directions on website - communications come from HG with enough time to resolve.
Don't remember. It was a long time ago.
Date of experience: May 9, 2024
It is wonderful. It is value for money and most convenient. I had to upload on two domains and it is working great
Date of experience: April 16, 2022
Hi Sameer,
We are always happy to hear this. Thank you for the awesome review!
Marissa
Customer Advocate at HostGator
Veury poor quality of hosting! Website is down for a couple of days already, evem after the support team has beem nootified
Date of experience: January 8, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hey Rosa,
We are more than happy to get you logged in and make sure you don't have this issue occur again. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator