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    HostGator

HostGator

Overview

HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.

  • Value
    85
  • Shipping
    36
  • Returns
    48

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.8%
Positive
3,068
Neutral
670
Negative
1,966
View ratings trends
46
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How would you rate HostGator?

Reviews (13,418)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (713) tech support (137) support team (98) tyler moore (80) domain name (63) user interface (34) control panel (28) web designer (36)
Thumbnail of user samera52
PS
1 review
0 helpful votes
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March 13th, 2024
Verified purchase

Yes I ask you to upgrade the php version to be 8+ before 2 month ago and still 7.4

Date of experience: March 3, 2024

Thumbnail of user marym7951
Canada
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

Customer service is very good. Prompt and representatives seem to work hard to fix your problem.

see above

Reason I chose this business:

Referred by an acquaintance

Service

Date of experience: April 15, 2024

Thumbnail of user meroloa
Nevada
1 review
0 helpful votes
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March 5th, 2023
Verified purchase

Cris the terch suppport solved the issue as well as giving instruction to other website login password via WP Softacolous. Excellent Job!

Date of experience: March 5, 2023

Thumbnail of user dwighte56
Virginia
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Great experience. I got the help I needed to get my site secured and running.

Date of experience: April 25, 2024

Thumbnail of user hoomana5
Morocco
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

Low speed, took long time to load, i used all different program to have better speed but the speed döşenir changed

Good

Reason I chose this business:

I thought that is great service. Support is well but as i said the speed is very low

Service

Date of experience: May 1, 2022

Thumbnail of user erinnh1
Reputation T. – HostGator Rep

Hey Hooman,

Thank you for your review!

DJ
Customer Advocate at HostGator

Thumbnail of user shaneb534
Texas
1 review
0 helpful votes
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February 16th, 2024
Verified purchase

Honestly, Hostgator was chosen by someone else before I became the Office Administrator so I cannot truthfully answer this question.

Date of experience: February 16, 2024

Thumbnail of user arshaqm
Nevada
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

Customer Service is hit or miss depending on the agent. Usually it's a miss. Good value though.

Date of experience: March 28, 2024

Thumbnail of user michaelc10046
California
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Satisfied with the solution, but don't know why my site went down to begin with.

Service

Date of experience: April 23, 2024

Thumbnail of user josephk2058
Kenya
1 review
0 helpful votes
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March 1st, 2024
Verified purchase

I will always choose HostGator because of its Perfect Customer support system. Since 2015 I've always trusted HostGator because of this.

Date of experience: March 1, 2024

Thumbnail of user carld757
Virginia
1 review
0 helpful votes
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January 16th, 2024
Verified purchase

Some versions of Windows/FireFox do not display email accounts after identitylayer.com returns back to cPanel

Date of experience: January 16, 2024

Thumbnail of user justinw624
California
1 review
0 helpful votes
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October 7th, 2021
Verified purchase

It was cheap and secure, now you allow malware and hacking and dont try to fix it - try to upsell to partners, host gator is letting me down.

* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 7, 2021

Thumbnail of user djs48
DJ S. – HostGator Rep

Hey Justin,

We don't just allow malware to happen. We take measures to protect the server. We have asked an Escalations Manager to reach out and assist.

DJ
Customer Advocate at HostGator

Thumbnail of user tressab18
Tennessee
1 review
0 helpful votes
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February 16th, 2024
Verified purchase

I thought that Python was supported, and was disappointed that it's only an outdated version and common libraries like BeautifulSoup can't be used.

Date of experience: February 9, 2024

Thumbnail of user carlas737
Spain
1 review
0 helpful votes
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March 21st, 2024
Verified purchase

I pay a monthly fee of $45 for a service where I consistently endure a waiting time of 20 minutes or more just to speak with a customer service representative. Recently, I spent a frustrating two hours trying to address my concerns, only to find that the agent I spoke with failed to resolve any of the issues. Due to this ongoing problem and unsatisfactory service, I am now taking the necessary steps to escalate the matter by filing a formal complaint with the consumer protection agency.i need to migrate my domain and there is an issue from your side you need to resolve, i been tryitng to solve this for two month i need to keep paying to you for a service i been asking to change and you are playing games and not allowing me to migrate my domain. I demand you send me the correct authirozation code so i can migrate my website today was told two tickets were opened 2 days ago, and dindt got any answer. SAME thing happened the previous month when i asked to migrate my website domaini ask you please yto resolve this issue now, it is fraude that you are not allowing me to migrate my domain for 2 months and a halfi hacve screenshots of all the conversation and how you keep lyting to me and dont allow me to migrate my website. Everytime i need to be in a conversation for more than 2 hours when you suppose to resolve this issue right away

Date of experience: March 11, 2024

Thumbnail of user kathyr1060
Alaska
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

Reshma helped me get the invoice canceled for the domain I wanted to cancel without effecting the one I wanted to keep.

Date of experience: December 4, 2022

Thumbnail of user erinnh1
Reputation T. – HostGator Rep

Hey Kathy,

Thank you for your review on Reshma!

DJ
Customer Advocate at HostGator

Thumbnail of user karend3002
Armenia
1 review
0 helpful votes
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May 18th, 2024
Verified purchase
Service

Date of experience: May 8, 2024

Thumbnail of user janf373
Michigan
1 review
0 helpful votes
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May 16th, 2024
Verified purchase
Reason I chose this business:

This was done long before I took over running the museum

Date of experience: May 6, 2024

Thumbnail of user juans1020
Colombia
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

Excellent service, congratulations, please keep working like that

Reason I chose this business:

Support and service

Date of experience: May 8, 2024

Thumbnail of user aleca56
Florida
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

All the features function impeccably and are easy to use.

Reason I chose this business:

Reliability and sophistication.

Date of experience: May 8, 2024

Thumbnail of user rudylinl
Philippines
1 review
0 helpful votes
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March 12th, 2024
Verified purchase

Any given day would be a five star, but not today. It's been a painful three agonizing days.

Date of experience: March 2, 2024

Thumbnail of user salahh10
Saudi Arabia
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

I like hostgator they are very professional team and they service's very good.

Very nice

Reason I chose this business:

They have very good support

Service

Date of experience: May 7, 2024

Thumbnail of user alexs2489
Canada
1 review
0 helpful votes
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March 1st, 2024
Verified purchase

Verification calls don't seem to always come through and I can't log in unless I use my key.

Date of experience: March 1, 2024

Thumbnail of user davidh6780
California
1 review
0 helpful votes
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April 4th, 2022
Verified purchase

Getting site to work has been difficult; getting to my actual webpage is impossible; e through Wordpress "Edit Site" button.

Date of experience: March 5, 2022

Thumbnail of user erinnh1
Reputation T. – HostGator Rep

Hey David,

We would have loved to help you with your issue but it appears you have cancelled your plan before we could reach out. We do wish you luck on your future hosting endeavors.

DJ
Customer Advocate at HostGator

Thumbnail of user leslies1283
Maryland
1 review
0 helpful votes
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April 1st, 2024
Verified purchase

It was already in use when I took over my own website. Someone else had chosen it.

Date of experience: March 22, 2024

Thumbnail of user richardg2299
Washington
1 review
0 helpful votes
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February 21st, 2022
Verified purchase

Recommended to me by a long-time customer of yours, Deborah Saunders@ www.fullcirclecom.com and www.asoulconnection.com.

Date of experience: February 21, 2022

Thumbnail of user erinnh1
Reputation T. – HostGator Rep

Hey Richard,

Be sure to thank Deborah! Thank you for choosing HostGator!

DJ
Customer Advocate at HostGator

Thumbnail of user jamesm6707
Nevada
1 review
0 helpful votes
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May 4th, 2022
Verified purchase

You guys have made it really enjoyable to do my stuff with HostGator... Thx and don't forget your pwd...

HostGator employees are VERY friendly and curteous.......And so far all my issues have been resolved with one contact each

Reason I chose this business:

It was between HostGator and Go Daddy and frankly Go Daddy was not really friendly, I mean Danica acted like she didn't even KNOW ME!

Reason I chose this product:

I needed a Web Site and you guys have great stuff... And great support and friendly employees

Service
Quality

Date of experience: May 4, 2022

Thumbnail of user erinnh1
Reputation T. – HostGator Rep

Hey James,

Thank you for choosing HostGator! We are happy to have you.

DJ
Customer Advocate at HostGator

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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.

Business History

2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.

The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!

Company Representative

Thumbnail of user erinnh1
Reputation T.
Customer Advocate at HostGator
Typically does not respond to reviews
I am the Manager of Brand Reputation for HostGator (Newfold Digital) It's my job to ensure our customers are happy! What a great role huh? You'll be hearing from my team in response to your reviews, Marissa & DJ will take great care of you!

HostGator is a leading provider of web hosting and domain name services. Whether you’re a small business and are looking to improve your online presence, or you’re an individual looking for a hobby or portfolio website, we’ve got you covered. With our drag-and-drop website builder, and our application integrations with WordPress, Drupal and Magento, we have the website solution for you. Our award-winning, 24/7/365 support and seamless upgrades will ensure you never get stuck. Try HostGator today! https://www.hostgator.com/web-hosting

How do I know I can trust these reviews about HostGator?

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