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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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The best hosting, I ever had. I got my web online without any problem.
A friend of mine told me about it, and I proved it.
Date of experience: April 4, 2024
I am sure there is more room for improvement. Nothing is perfect if that make sense.
Date of experience: February 24, 2024
I did not chose host gator. It was in place when I took office
Date of experience: April 3, 2024
It was fine you do not to keep asking. Thank you for your service
Date of experience: April 3, 2024
I have never experienced such as frail security setup as the servers at HostGator do, and it is leading me to believe that they're relationship with SiteLock is the reason why.
For over a decade I have used Hostgator, in some form or fashion, and still have a couple of low-maintenance sites on their plans. However, there are consistent Malware "issues", and during these "issues" I have been aggressively pushed to buy SiteLock, who uses scare tactics and misinformation to bilk customers who are panicked
I would guess that, given HostGator's partnership with Sitelock, that Hosgator earns revenue for each referral to SiteLock
I have NEVER had any of these kind of issues on other hosts, such as HostDime, BlueHost, AWS, Cloudways, Kinsta, WPEngine - but HostGator "security" seems fishy
I have filed a complaint with the FTC and hopefully they can explore deeper, but I am starting to think that something "off" is going on in regards to HostGator's server security, which is either flush with vulnerabilities, putting tons of customer websites in jeopardy OR is purposely setup for SiteLock opportunities to funnel in
Either way, HostGator's practices here are worth questioning
Date of experience: January 24, 2023
YOU GUYS OPPOSE MY DOMAIN TO MALWARE, AND WORKING WITH YOUR SUPPORT DOES SEEM TO HELP.
What a pity! THANKS, BUT NO THANKS.
HAD ENOUGH.
Date of experience: March 3, 2024
They were able to help me. They brought my website to live. Thanks
Customer service
Date of experience: April 17, 2024
Problems seem to be cropping up more frequently with this service.
Many years ago the servicde was top notch. Recent history, however, is forcing us to begin another selection process.
Date of experience: April 18, 2024
Always been easy to deal with and very helpful when I have questions.
REferred by a friend
Date of experience: April 18, 2024
We only use your service to keep our domain name active. It is renewed every year in May.
Date of experience: April 18, 2024
I can not find the ftp to redesign the site. Did you rearrange hostgator? Where is my cpanel?
Date of experience: February 22, 2024
I had to renew as the website was expired and the customer service team was incredible
Date of experience: April 14, 2024
I am new at this and trying to figure out how to get started on my website wiht no success
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 7, 2021
Easy to use for the first sight but the online help experiment was so bad
Date of experience: March 18, 2024
The wait is a problem however the CS rep is great, I have 4 sites with you and I hate the long waits to speak to a live person.
Customer rep is fine the long waits to speak to a live person is not
You purchased IX Web Hosting who I was with for over 10 years
My developer liked your products and to me you seem to be better than GoDaddy
Date of experience: May 5, 2022
Hey Richard,
We are so glad to hear you were happy with our reps. Thank you for your review!
DJ
Customer Advocate at HostGator
Date of experience: April 17, 2024
Your prices keep going up... your customer service SUCKS $#*!... your web hosting services BLOW NUTS...$#*! OFF AND DIE $#*!S
Date of experience: March 30, 2024
I did a lot of research. We weren't very happy with GoDaddy. Price was also a major issue.
Date of experience: February 17, 2024
I can´t configure the Google Workspace in 2 domain that y have paid, and I can´t write you by chat cause not found when I Try open in the help page.
Date of experience: April 1, 2024
It is a good experience thank you for all. Regards
Date of experience: April 16, 2024
Trying to update expiry date on credit card but apparently this is not required?
Date of experience: April 16, 2024
Date of experience: April 16, 2024
It was less expensive, had great ratings, and allows monthly billing rather than annual billing.
Date of experience: March 14, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hi Tony,
I am sorry to hear you have been finding it difficult to get your website started. I have created a case for our escalations team so they will be reaching out to you soon to do whatever we can to help. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator