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    HostGator

HostGator

Overview

HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.

  • Value
    85
  • Shipping
    36
  • Returns
    48

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.7%
Positive
3,078
Neutral
672
Negative
1,978
View ratings trends
46
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How would you rate HostGator?

Reviews (13,418)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (713) tech support (137) support team (98) tyler moore (80) domain name (63) user interface (34) control panel (28) web designer (36)
Thumbnail of user angelinon
Portugal
1 review
0 helpful votes
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April 17th, 2024
Verified purchase

It greatly exceed the expectations. Easy to work with. Excellent support.

Extremely nice support, answering all my questions.

Reason I chose this business:

A mix of services, support and price.

Service

Date of experience: April 7, 2024

Thumbnail of user zorana4
Serbia
1 review
0 helpful votes
  • Send Message
April 7th, 2024
Verified purchase

Well done, nice job. I am happy for your assistance

Service

Date of experience: April 7, 2024

Thumbnail of user paulr3091
Canada
1 review
0 helpful votes
  • Send Message
April 5th, 2024
Verified purchase

The service was excellent, they always resolved my issues on the first go.

They are very responsive and easy to reach.

Reason I chose this business:

They've hosted my site since I built it. They have been extremely helpful throughout.

Service

Date of experience: March 26, 2024

Thumbnail of user janalees1
Ohio
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Cost. But it's no longer very cost effective, actively looking for an alternative.

Date of experience: March 26, 2024

Thumbnail of user briank2531
California
1 review
0 helpful votes
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April 13th, 2024
Verified purchase

The price was competitive and the website appeared to be user-friendly.

Date of experience: April 3, 2024

Thumbnail of user wised1
Pakistan
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

Very poor services, very high rate, soon i will discontinue from it

Date of experience: March 31, 2024

Thumbnail of user darrellg188
Canada
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

SSL certificate does not auto renew although it is set to auto renew. This issue we face everytime.

Date of experience: March 27, 2024

Thumbnail of user abdullatifa13
AE
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

Very confusing, half of the options don't work. And I don't know where the functions are moved to?!

Date of experience: March 27, 2024

Thumbnail of user georget1439
California
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

This is very difficult and does not offer good customer support.

Date of experience: April 6, 2024

Thumbnail of user imann13
GB
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

I'm really satisfied with my purchase and will continue.

Any problem I had was resolved very quickly, and my questions were answered promptly without delay.

Reason I chose this business:

More important to me were the details and the very low price.

Service

Date of experience: April 6, 2024

Thumbnail of user israrh2
Colorado
1 review
0 helpful votes
  • Send Message
April 16th, 2024
Verified purchase

Mostly good but sometimes, there are glitches. Need to fix them

Date of experience: April 6, 2024

Thumbnail of user marym7912
California
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

The new interface is confusing. I can't find things.

A Caldera form is 404 and I can't fix it.

Date of experience: April 2, 2024

Thumbnail of user shawnab184
Canada
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

I have had a great experience with this site. Never had an issue and the site is always accessible.

Reason I chose this business:

It was chisen for me by my web designer.

Date of experience: March 21, 2024

Thumbnail of user davidd6009
California
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

We were told that you were the easiest site to work with.

Date of experience: March 30, 2024

Thumbnail of user margaretr1572
Virginia
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

Quick service, Patient & understanding of novices in the world of website

Date of experience: March 30, 2024

Thumbnail of user carmelam51
Canada
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

I was watching someone on you tube and he was using hostgator

Date of experience: March 30, 2024

Thumbnail of user juliet1451
North Dakota
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

I continue to be charged for 2 products even though I only need one.

Date of experience: March 14, 2024

Thumbnail of user williamg3447
Ohio
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

Low price but that changed without notification and was a hassle to correct

Date of experience: April 5, 2024

Thumbnail of user stevenb3524
Massachusetts
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Years ago, something about "GoDaddy" seemed off to me.

Date of experience: April 5, 2024

Thumbnail of user micahe37
Israel
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

You are good but expensive for renew the service. I do not have other thing to edd

Reason I chose this business:

That what I found when I built my site

Service

Date of experience: April 5, 2024

Thumbnail of user joyr323
California
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

I thought it would be a good platform. Your tech support is horrific.

Date of experience: April 5, 2024

Thumbnail of user amins38
South Carolina
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Assigning domains to a hosting account is not a smooth process.

Date of experience: April 1, 2024

Thumbnail of user leohawkmikeh
Texas
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

I know the brand. I like the brand. You guys are hard working techs and reps. I think you are cool.

Date of experience: April 4, 2024

Thumbnail of user vedaw18
North Carolina
1 review
0 helpful votes
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February 17th, 2024
Verified purchase

I've used it previously and was very happy with the customer service and UX experience.

Date of experience: February 17, 2024

Thumbnail of user michaels12845
Canada
1 review
0 helpful votes
  • Send Message
April 10th, 2024
Verified purchase

The annual cost of my product/purchase was $199.00 for the year, which was an unexpected increase.

Date of experience: March 31, 2024

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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.

Business History

2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.

The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!

Company Representative

Thumbnail of user erinnh1
Reputation T.
Customer Advocate at HostGator
Typically does not respond to reviews
I am the Manager of Brand Reputation for HostGator (Newfold Digital) It's my job to ensure our customers are happy! What a great role huh? You'll be hearing from my team in response to your reviews, Marissa & DJ will take great care of you!

HostGator is a leading provider of web hosting and domain name services. Whether you’re a small business and are looking to improve your online presence, or you’re an individual looking for a hobby or portfolio website, we’ve got you covered. With our drag-and-drop website builder, and our application integrations with WordPress, Drupal and Magento, we have the website solution for you. Our award-winning, 24/7/365 support and seamless upgrades will ensure you never get stuck. Try HostGator today! https://www.hostgator.com/web-hosting

How do I know I can trust these reviews about HostGator?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
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