• Bookmark

    HostGator

HostGator

Overview

HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.

  • Value
    85
  • Shipping
    36
  • Returns
    48

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.7%
Positive
3,081
Neutral
672
Negative
1,980
View ratings trends
46
See all photos
How would you rate HostGator?

Reviews (13,418)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (713) tech support (137) support team (98) tyler moore (80) domain name (63) user interface (34) control panel (28) web designer (36)
Thumbnail of user jerryc1212
California
1 review
0 helpful votes
  • Send Message
April 13th, 2024
Verified purchase

You guys are the best, we continue to always recommend HostGator very highly!

Date of experience: April 3, 2024

Thumbnail of user johna5659
Massachusetts
1 review
0 helpful votes
  • Send Message
March 19th, 2024
Verified purchase

Rude condescending "support" techs, I'll be moving my assets away as soon as possible.

Date of experience: March 9, 2024

Thumbnail of user raymondg724
Kenya
1 review
0 helpful votes
  • Send Message
April 12th, 2024
Verified purchase

The updated version is not reliable compared to the older version

Date of experience: April 2, 2024

Thumbnail of user jauresm1
Cameroon
1 review
0 helpful votes
  • Send Message
April 5th, 2024
Verified purchase

I like the new user interface. It is very friendly. I can easily access what I need.

Date of experience: March 26, 2024

Thumbnail of user kimd1317
Georgia
1 review
0 helpful votes
  • Send Message
April 5th, 2024
Verified purchase

I did not make the choice. Our previous web site developer did.

Date of experience: March 26, 2024

Thumbnail of user oscarg393
Florida
1 review
0 helpful votes
  • Send Message
April 8th, 2024
Verified purchase

Price and then your raised costs and customer service is awful

Date of experience: March 29, 2024

Thumbnail of user danielm5045
New Hampshire
1 review
0 helpful votes
  • Send Message
April 11th, 2024
Verified purchase

Awful service and crazy price increase and charges!

Date of experience: April 1, 2024

Thumbnail of user frankc2138
New Hampshire
1 review
0 helpful votes
  • Send Message
April 12th, 2024
Verified purchase

Can't find what I'm looking for (changing a monthly plan to full year pay).

Date of experience: April 2, 2024

Thumbnail of user jamesg5268
Nebraska
1 review
0 helpful votes
  • Send Message
April 12th, 2024
Verified purchase

Date of experience: April 2, 2024

Thumbnail of user johnh10070
New York
1 review
0 helpful votes
  • Send Message
April 12th, 2024
Verified purchase

I keep trying! Came from go daddy but the transfer is not going well

Date of experience: April 2, 2024

Thumbnail of user daveh1509
Canada
1 review
0 helpful votes
  • Send Message
April 12th, 2024
Verified purchase

Okay that's all for now. Need to improve how you care your customers

Date of experience: April 2, 2024

Thumbnail of user mostafah24
Egypt
1 review
0 helpful votes
  • Send Message
April 12th, 2024
Verified purchase

Overall is ok not a bad experience for my company starting form approximately 5 years ago

Service

Date of experience: April 2, 2024

Thumbnail of user tarak316
India
1 review
0 helpful votes
  • Send Message
February 12th, 2024
Verified purchase

I have a VERY VERY VERY BAD EXPERIENCE WITH HOSTGATOR WHICH I WILL LET THE WHOLE WORLD KNOW IF THEY DONT SOLVE MY PROBLEM RIGHT AWAY

Date of experience: February 5, 2024

Thumbnail of user jorgel212
Peru
1 review
0 helpful votes
  • Send Message
January 4th, 2022
Verified purchase

Por que me lo esta recomendando neetwork business school y soy alumno vitalicio y me da confianza su alianza con hostgator. Gracias

Date of experience: January 4, 2022

Thumbnail of user erinnh1
Reputation T. – HostGator Rep

Hola jorge

¡Gracias por la amable reseña!

Marissa
Defensor del cliente en HostGator

Hi Jorge,

Thank you for the kind review!

Marissa
Customer Advocate at HostGator

Thumbnail of user rev.w4
New Jersey
1 review
0 helpful votes
  • Send Message
April 10th, 2024
Verified purchase

I used to be able to go right to c-panel, but now I have to figure out how to find it.

Date of experience: March 31, 2024

Thumbnail of user ionutl5
Romania
1 review
0 helpful votes
  • Send Message
March 31st, 2024
Verified purchase

The new look is bad, many options from previous version are missing.
I want the old version back.

Date of experience: March 21, 2024

Thumbnail of user jacobr668
Michigan
1 review
0 helpful votes
  • Send Message
April 4th, 2024
Verified purchase

I chose HostGator due to the pricing and how easy the platform is to use. Highly recommend!

Date of experience: March 25, 2024

Thumbnail of user khairulc
Malaysia
1 review
0 helpful votes
  • Send Message
February 6th, 2024
Verified purchase

Sometimes i cant access certain function. Example, it showing error when i want to open my cPanel

Date of experience: January 30, 2024

Thumbnail of user nadezdas6
Israel
1 review
0 helpful votes
  • Send Message
September 8th, 2024
Verified purchase

:)) )))))))))))))))))))))))))))))))))))))))))))))))))))))))))

very good

Service

Date of experience: August 29, 2024

Thumbnail of user allanh231
Tennessee
1 review
0 helpful votes
  • Send Message
March 16th, 2024
Verified purchase

Research that was done years ago. I have been a member for many years.

Date of experience: March 6, 2024

Thumbnail of user timothyh1493
Texas
1 review
0 helpful votes
  • Send Message
April 11th, 2024
Verified purchase

No problems with my experience. The site has been working well.

Date of experience: April 1, 2024

Thumbnail of user lidiak19
AE
1 review
0 helpful votes
  • Send Message
April 11th, 2024
Verified purchase

HostGator should hire a professional and technical knowledge support agent so can fix our issues

Date of experience: April 1, 2024

Thumbnail of user pennyr290
Florida
1 review
0 helpful votes
  • Send Message
April 11th, 2024
Verified purchase

Your fees and pushing of additional services that lock people in, is unacceptable.

Date of experience: April 1, 2024

Thumbnail of user talalf4
Saudi Arabia
1 review
0 helpful votes
  • Send Message
April 11th, 2024
Verified purchase

Date of experience: April 1, 2024

Thumbnail of user andresd105
Spain
1 review
0 helpful votes
  • Send Message
April 11th, 2024
Verified purchase

Found out about it a long time ago doing an internet search

Date of experience: April 1, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.

Business History

2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.

The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!

Company Representative

Thumbnail of user erinnh1
Reputation T.
Customer Advocate at HostGator
Typically does not respond to reviews
I am the Manager of Brand Reputation for HostGator (Newfold Digital) It's my job to ensure our customers are happy! What a great role huh? You'll be hearing from my team in response to your reviews, Marissa & DJ will take great care of you!

HostGator is a leading provider of web hosting and domain name services. Whether you’re a small business and are looking to improve your online presence, or you’re an individual looking for a hobby or portfolio website, we’ve got you covered. With our drag-and-drop website builder, and our application integrations with WordPress, Drupal and Magento, we have the website solution for you. Our award-winning, 24/7/365 support and seamless upgrades will ensure you never get stuck. Try HostGator today! https://www.hostgator.com/web-hosting

How do I know I can trust these reviews about HostGator?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about HostGator?