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    HostGator

HostGator

Overview

HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.

  • Value
    85
  • Shipping
    36
  • Returns
    48

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.7%
Positive
3,081
Neutral
672
Negative
1,980
View ratings trends
46
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How would you rate HostGator?

Reviews (13,418)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (713) tech support (137) support team (98) tyler moore (80) domain name (63) user interface (34) control panel (28) web designer (36)
Thumbnail of user charliel204
Texas
1 review
0 helpful votes
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April 11th, 2024
Verified purchase
• Updated review

Happy with HostGator. I just have not used much of the services so far

Date of experience: April 1, 2024

Happy with HostGator
April 11th, 2024
Verified purchase
• Previous review

Happy with HostGator. I just have not used much of the services so far

Date of experience: April 1, 2024

Thumbnail of user steliosl1
Denmark
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Prefer the older version and also I don't like being tricked into clicking on add privacy!

Date of experience: April 1, 2024

Thumbnail of user leventa4
GB
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

Vesting time, had to contact them more than 4 times to just to transfer my domain name.

Date of experience: March 24, 2024

Thumbnail of user anash33
Saudi Arabia
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

Because i was facing troubles with old provider, now i am facing similar ones here.

Date of experience: March 28, 2024

Thumbnail of user johnm8165
California
2 reviews
0 helpful votes
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April 9th, 2024
Verified purchase

Date of experience: March 30, 2024

Thumbnail of user huyn75
California
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

Because server is rarely down and WordPress is rarely stalled.

Date of experience: March 31, 2024

Thumbnail of user gillesr25
Canada
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

Date of experience: March 31, 2024

Thumbnail of user aneelp1
Tennessee
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

I've been sailing with Hostgator for quite a spell now, and it's been smooth sailing all the way!

Date of experience: March 19, 2024

Thumbnail of user westlyw1
Maine
2 reviews
0 helpful votes
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April 2nd, 2024
Verified purchase
• Updated review

I chose you when Godaddy changed their email system and I had to change everything. I left

Date of experience: March 23, 2024

Email stopped working after working initially earlier...
November 18th, 2021
Verified purchase
• Previous review

Email stopped working after working initially earlier in the day when set up.
Can send but can not receive

Service

Date of experience: October 19, 2021

Thumbnail of user leonardt161
Michigan
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

Your customer support has $#*!ed me over multiple times. I hate you.

Date of experience: March 31, 2024

Thumbnail of user agusk1
Indonesia
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

Always the best. So lucky to be part of HostGator. Thank you

Date of experience: March 31, 2024

Thumbnail of user danan198
Texas
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

Because you guys are cool.
How many years have we been together?

Date of experience: March 31, 2024

Thumbnail of user shawnp513
New York
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

I thought it would be a good fit. Too many bugs, though.

Date of experience: March 31, 2024

Thumbnail of user quemainef
New York
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

Nice service. Support never has the resources to assist.

Date of experience: March 31, 2024

Thumbnail of user mehuld5
India
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

My Control Penal, there is some un ethical work going on by other users how can it possible?

Date of experience: March 31, 2024

Thumbnail of user reneej341
GB
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

Date of experience: March 31, 2024

Thumbnail of user ladislavr
Serbia
1 review
0 helpful votes
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April 10th, 2024
Verified purchase

Chat service is ok and solving problem...maybe faster.

Date of experience: March 31, 2024

Thumbnail of user juliane75
Canada
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

How to Tie to Google Search? Very unclear instructions

Date of experience: March 29, 2024

Thumbnail of user paulr3094
California
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

If I have to tell you then your not paying attention to your customers

Date of experience: March 28, 2024

Thumbnail of user robertr5589
California
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

Date of experience: March 29, 2024

Thumbnail of user bennyh72
Idaho
1 review
0 helpful votes
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March 13th, 2024
Verified purchase

Someone chose it for me, and I trusted them. They no longer help me.

Date of experience: March 3, 2024

Thumbnail of user ls776
California
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

The worst customer service - hours on chat they said they fixed it nothing has been fixed

Reason I chose this business:

SOmeone recommended but I am taking EVERYTHING away from them - worst worst worst!

Date of experience: March 25, 2024

Thumbnail of user charlesc3445
Georgia
1 review
0 helpful votes
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April 1st, 2024
Verified purchase

I heard you were reasonably priced and cool. So far, so good.

Date of experience: March 22, 2024

Thumbnail of user javiera251
Mexico
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

Date of experience: March 30, 2024

Thumbnail of user jaker275
Florida
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

Horrible prices and customer service has really dropped off over the years.

Date of experience: March 30, 2024

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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.

Business History

2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.

The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!

Company Representative

Thumbnail of user erinnh1
Reputation T.
Customer Advocate at HostGator
Typically does not respond to reviews
I am the Manager of Brand Reputation for HostGator (Newfold Digital) It's my job to ensure our customers are happy! What a great role huh? You'll be hearing from my team in response to your reviews, Marissa & DJ will take great care of you!

HostGator is a leading provider of web hosting and domain name services. Whether you’re a small business and are looking to improve your online presence, or you’re an individual looking for a hobby or portfolio website, we’ve got you covered. With our drag-and-drop website builder, and our application integrations with WordPress, Drupal and Magento, we have the website solution for you. Our award-winning, 24/7/365 support and seamless upgrades will ensure you never get stuck. Try HostGator today! https://www.hostgator.com/web-hosting

How do I know I can trust these reviews about HostGator?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
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