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HostGator

Overview

HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.

  • Value
    85
  • Shipping
    36
  • Returns
    48

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.7%
Positive
3,081
Neutral
672
Negative
1,980
View ratings trends
46
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How would you rate HostGator?

Reviews (13,418)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (713) tech support (137) support team (98) tyler moore (80) domain name (63) user interface (34) control panel (28) web designer (36)
Thumbnail of user miguelv252
Argentina
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

I am very angry because I am not complying with the migration process

Date of experience: March 28, 2024

Thumbnail of user svetlanar35
Nevada
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

Bought hosting plan and unable to setup because server is too busy

Date of experience: March 30, 2024

Thumbnail of user juanm1517
Argentina
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

II paid two years in advance, and I cannot use the basic email service. Is a gotcha

Date of experience: March 30, 2024

Thumbnail of user markv1328
Pennsylvania
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

YouTube video about how to build a site on the hosting service.

Date of experience: March 30, 2024

Thumbnail of user juditho384
Arizona
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

Your service is terrible all my website had been hacked and use by another company

Date of experience: March 30, 2024

Thumbnail of user bryanb1054
North Carolina
1 review
0 helpful votes
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January 23rd, 2024
Verified purchase

Hostgator is and continues to be the most affordable and scalable solution for my business..

Date of experience: January 23, 2024

Thumbnail of user umarh28
Canada
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

Great reviews and cost effective and no limit storage:)
Thank you.

Date of experience: March 25, 2024

Thumbnail of user marct282
Congo
1 review
0 helpful votes
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March 25th, 2024
Verified purchase

Date of experience: March 15, 2024

Thumbnail of user darylc31
California
2 reviews
1 helpful vote
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April 4th, 2024
Verified purchase

I thought they would offer a good service. They have not.

Date of experience: March 25, 2024

Thumbnail of user laurief358
Florida
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

Date of experience: March 27, 2024

Thumbnail of user amina64
Yemen
1 review
0 helpful votes
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April 8th, 2024
Verified purchase
• Updated review

I am happy with the service and maintenance, thanks all

Very helpful and understanding

Reason I chose this business:

It has a great reputation

Service

Date of experience: March 29, 2024

All happened by chance
March 24th, 2024
Verified purchase
• Previous review

Date of experience: March 14, 2024

All happened by chance
March 24th, 2024
Verified purchase
• Previous review

Date of experience: March 14, 2024

Thumbnail of user andrewj1301
Australia
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

My website keeps getting very slow and crashes and thats hurting my business

Date of experience: March 27, 2024

Thumbnail of user scotts4241
California
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

Ongoing email server problems. Third call for assistance. Still not corrected.

Date of experience: March 29, 2024

Thumbnail of user johnw8141
Illinois
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

Other provider raised pricing. Support was not good there.

Date of experience: March 29, 2024

Thumbnail of user khandeliag
Texas
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

Awesome services, very helpful, and try to solve problems at initial levels.

Reason I chose this business:

HostGator is known for its service and reliability.

Date of experience: March 29, 2024

Thumbnail of user freddiet41
Massachusetts
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

Get away from GoDaddy pushing to use Microsoft products. Ugh!

Date of experience: March 29, 2024

Thumbnail of user lindaf2915
Pennsylvania
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

It was over 13 years ago - Highly recommended and I've stayed.

Date of experience: March 29, 2024

Thumbnail of user phillips682
North Carolina
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

Been around for years since I was a kid. Good customer service.

Date of experience: March 29, 2024

Thumbnail of user beeba
Oregon
1 review
0 helpful votes
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March 10th, 2024
Verified purchase

I'm on the new billing portal and I can't find the invoices - terrible re-design.

Date of experience: February 29, 2024

Thumbnail of user mariab2737
Peru
1 review
0 helpful votes
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March 10th, 2024
Verified purchase

I don´t authorize any renew, your website do it. I want my money back.

Date of experience: February 29, 2024

Thumbnail of user abdallaht4
Lebanon
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Our account got hacked, all our emails got lost and no solution so far

Date of experience: March 26, 2024

Thumbnail of user allane91
Washington
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

Literally terrible customer service follow up for a customer of over 7 years

Date of experience: March 14, 2024

Thumbnail of user oscarc460
Colombia
1 review
0 helpful votes
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March 9th, 2024
Verified purchase

Last night I was not able to renew due to an advertisement from Hostgator

Date of experience: February 28, 2024

Thumbnail of user matthewn702
Colorado
1 review
0 helpful votes
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January 14th, 2024
Verified purchase

Have been with them for 20 years! Thanks for being such a great hosting company.

Date of experience: January 14, 2024

Thumbnail of user tracya197
Michigan
2 reviews
0 helpful votes
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March 8th, 2024
Verified purchase

Bad service and notices for websites. Mine isn't working and I just paid you.

Date of experience: February 27, 2024

Sitejabber for Business

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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.

Business History

2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.

The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!

Company Representative

Thumbnail of user erinnh1
Reputation T.
Customer Advocate at HostGator
Typically does not respond to reviews
I am the Manager of Brand Reputation for HostGator (Newfold Digital) It's my job to ensure our customers are happy! What a great role huh? You'll be hearing from my team in response to your reviews, Marissa & DJ will take great care of you!

HostGator is a leading provider of web hosting and domain name services. Whether you’re a small business and are looking to improve your online presence, or you’re an individual looking for a hobby or portfolio website, we’ve got you covered. With our drag-and-drop website builder, and our application integrations with WordPress, Drupal and Magento, we have the website solution for you. Our award-winning, 24/7/365 support and seamless upgrades will ensure you never get stuck. Try HostGator today! https://www.hostgator.com/web-hosting

How do I know I can trust these reviews about HostGator?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
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