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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
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Your service used to be great. You're increasingly difficult to work with.
Date of experience: March 18, 2024
I had an excellent service support experience. Support staff was patient
Date of experience: March 21, 2024
I can't update my payment method and I can't get rid of the chat box
Date of experience: March 22, 2024
I didn't like the way GoDaddy treated me and I wanted a positive change, so far it has been
Date of experience: April 20, 2022
The site is much harder to navigate to, comparing to the prior version.
Date of experience: March 25, 2024
Date of experience: March 26, 2024
I despise the new format. It is so hard to find things.
Date of experience: March 26, 2024
I don't remember. Price probably and maybe some promise about green practices.
Date of experience: March 26, 2024
Very professional portal - the technical support and the live chatting are awesome!
Date of experience: March 17, 2024
Connecting to support team takes too long time some time more than hour
Date of experience: March 9, 2024
Frustrated because reps tell me different things about my account. O 2 reps tell me the same thing.
Date of experience: March 22, 2024
Hostgator is kind of taking advantage of my situation and not helping me out.
Date of experience: February 21, 2024
Date of experience: March 20, 2024
Date of experience: March 20, 2024
Amazing how you scam your customers with viruses!
Legal action is in progress!
Date of experience: March 25, 2024
No comment really. For my purposes, the service is adequate.
It was part of the setup used through consultation with a website developer.
Date of experience: March 25, 2024
My server keeps having issues and they never seem to actually be fully resolved.
Date of experience: March 25, 2024
Everything works so far but support leaves me hanging sometimes. I dont like that
Date of experience: March 25, 2024
Date of experience: March 25, 2024
Date of experience: March 25, 2024
This is too bad, there is a problem with hosting from begining and No solve for it.
Date of experience: November 30, 2021
Hi Sami,
It's unfortunate to hear you have been running into this issue while using HostGator. We definitely want to look into this and see what we can do to get this resolved for you. That being said our escalations team will be in touch soon to do just that. Thank you for bringing this to our attention!
Marissa
Customer Advocate at HostGator
My friend told me to get hosting from hostgator while it is working good thanks to kwiksadult
Date of experience: January 20, 2022
Hey Sudip,
Sounds like you have a good friend there! Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
New customers get great deals but existing customers pay too much for hosting
Date of experience: March 8, 2024
I thought you would be fast but I can't even upload pictures
I'm look of something else.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 23, 2021
Hey Kenneth,
We would love to see what we can do. We have asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
Why my website is so show.my all addomain are so slow when it loads. Please help me
It was good before bu now it takes 5-10 sec to load website
Date of experience: April 29, 2022
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hi Lisa,
We will always treat you right. Thank you for your review!
DJ
Customer Advocate at HostGator