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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
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My experience with Hostgator has been great, so far. I am enjoying my reseller package.
Date of experience: April 16, 2022
It helps me update my Website & gives everything I need at my finger tips!
Date of experience: September 8, 2023
Godaddy failed me. As well as linode who I hosted with for over 10 years.
Date of experience: April 15, 2022
Hi Shaman,
Thank you for the kind review!
Marissa
Customer Advocate at HostGator
Did not know it was down
Did you automatically give your self 5 stars? :)
I liked the ‘gator’ mascot
Date of experience: April 30, 2022
Hey Zardoz,
We definitely don't give ourselves 5 stars. Thank you for your review!
DJ
Customer Advocate at HostGator
Problem with wordpress still exists, this is day 2 with absolutely no fix from HostGator.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 2, 2022
Hey Shantel,
We are more than happy to get you a fix! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I love the easy experience, I have host, domains and my pages build at wordpress
Great service, i love it
When I started looking, was for prices, and now I will stay forever for the service, is the best
Date of experience: May 2, 2022
Hi Gabriel,
That's great! Thank you for your review!
DJ
Customer Advocate at HostGator
They are not able to solve my issue.
I fixed this issue from third party.
Bad Experience.
Date of experience: April 29, 2022
Hey Frasat,
We are glad you got your issue resolved.
DJ
Customer Advocate at HostGator
This is not user friendly. I what to pick a template and edit and post.
* HostGator attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 4, 2021
Hey Mike,
Don't you worry, help is on the way! We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Price is reasonable, customer service is relatively fast... no issues to report at this time.
Price, flexibility of plans and simplicity of the control panel.
Date of experience: April 30, 2022
Hey Myke,
Thank you for your review!
DJ
Customer Advocate at HostGator
Becomes better and faster than on start. So hope, it gets better every day :)
Date of experience: May 2, 2022
Hey Tomas,
That is awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
I'm really proud to work with HostGator. Everything is great, from hosting to customer service.
Date of experience: April 17, 2022
I was referred to host gator based on a referral from a you tube video
Date of experience: October 18, 2021
Hi Danielle,
We are happy to hear this. Thank you for being apart of the HostGator community!
Marissa
Customer Advocate at HostGator
I am not getting my emails. This is not good for business.
Date of experience: March 14, 2024
I can get a copy from invoices i paid and not receiving email from last paid invoice
Date of experience: March 20, 2024
Date of experience: March 23, 2024
It was nice experience but little slow agen takes long to reply
Date of experience: March 23, 2024
The best but code guard leaves something to be desire
great
Seen it on the internet and the site gave a good rating
Date of experience: March 23, 2024
I have suggestion that you provide package and make editor like canva friendly user.
Date of experience: March 23, 2024
I don't even remember. Probably because someone I trusted recommended it.
Date of experience: March 17, 2024
Their customer service is great. Very helpful and always available and willing to help.
Date of experience: February 15, 2024
I do not liked the new way to look for the invoices, it was easier in the previous version,
Date of experience: February 27, 2024
Why did you change all the contact info?. All it does is waste time..
Date of experience: February 14, 2024
The old version much better also the coupons system..
Date of experience: March 20, 2024
A friend recommended Hostgator. I prefer Hostgator over other services.
Date of experience: March 19, 2024
Added an administrator and he is working on site as I am writing this
Not sure done before I became secretary
Date of experience: March 22, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hi Wezi,
We are always happy to hear this. Thank you for the awesome review!
Marissa
Customer Advocate at HostGator