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    HostGator

HostGator

Overview

HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.

  • Value
    85
  • Shipping
    36
  • Returns
    48

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.7%
Positive
3,089
Neutral
676
Negative
1,985
View ratings trends
46
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How would you rate HostGator?

Reviews (13,418)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (713) tech support (137) support team (98) tyler moore (80) domain name (63) user interface (34) control panel (28) web designer (36)
Thumbnail of user mikem4841
Illinois
1 review
0 helpful votes
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April 1st, 2024
Verified purchase

I am not interested in being a featured reviewer and this is annoying

Reason I chose this business:

Can’t remember

Service

Date of experience: March 22, 2024

Thumbnail of user lh617
Maryland
1 review
0 helpful votes
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April 1st, 2024
Verified purchase

Ur new interface is terrible. Especially dealing with billing and hosting.

Service

Date of experience: March 22, 2024

Thumbnail of user jamesh7725
Minnesota
1 review
0 helpful votes
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April 1st, 2024
Verified purchase

Date of experience: March 22, 2024

Thumbnail of user williamr3684
Georgia
1 review
0 helpful votes
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April 1st, 2024
Verified purchase

The best company, from customer service to all websites essentials

Date of experience: March 22, 2024

Thumbnail of user sherris571
Kansas
1 review
0 helpful votes
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March 22nd, 2024
Verified purchase

Ease of website. Assistance of people helping when you have a problem.

Date of experience: March 12, 2024

Thumbnail of user steliosm7
Cyprus
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

Date of experience: March 21, 2024

Thumbnail of user speaksj
Florida
1 review
0 helpful votes
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March 26th, 2024
Verified purchase

The server is not always working keep shutting off not good

Date of experience: March 16, 2024

Thumbnail of user jackiec757
Canada
1 review
0 helpful votes
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February 13th, 2024
Verified purchase

I didn't. It was already set up for our organization. I'm just learning it.

Date of experience: February 13, 2024

Thumbnail of user thomasw3260
Illinois
1 review
0 helpful votes
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March 13th, 2024
Verified purchase

Changing features offered without notice, and continual price raising without adding actual value.

Date of experience: March 3, 2024

Thumbnail of user chinedue3
Nigeria
1 review
0 helpful votes
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February 19th, 2024
Verified purchase

Invited by a friend but i will move away if a find another option

Date of experience: February 12, 2024

Thumbnail of user edmundk47
Kenya
1 review
0 helpful votes
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March 30th, 2024
Verified purchase

One of the best, if not the best Hosting Service provider in the world.

Date of experience: March 20, 2024

Thumbnail of user kask10
Texas
1 review
0 helpful votes
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March 28th, 2024
Verified purchase

Your system is not user friendly. Email support is non-existence.

Date of experience: March 18, 2024

Thumbnail of user lorik882
Kansas
1 review
0 helpful votes
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March 21st, 2024
Verified purchase

Unable to add user, still waiting on support to fix the issue.

Date of experience: March 11, 2024

Thumbnail of user marias3599
New York
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

Date of experience: March 21, 2024

Thumbnail of user carlat321
Florida
1 review
0 helpful votes
  • Send Message
March 31st, 2024
Verified purchase

Date of experience: March 21, 2024

Thumbnail of user michaelc9881
Arizona
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

Past service was great until changes HG made the first of this year with my account

Date of experience: March 21, 2024

Thumbnail of user richardo1642
Pennsylvania
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

The new login is difficult to navigate and requires unnecessary steps.

Date of experience: March 21, 2024

Thumbnail of user cesilys
Washington
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

It was suggested by my business course, Foreclosure Academy

Date of experience: March 21, 2024

Thumbnail of user emmanuela368
Mexico
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

It was 2006. I'm stuck here for good or bad. Give me something free.

Date of experience: March 21, 2024

Thumbnail of user anjank8
Virginia
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

Worst service and my website ssl is still not up. I'm moving

Date of experience: March 21, 2024

Thumbnail of user marcins52
Canada
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

Great prices and service. Always there to help you with all your hosting needs.

Date of experience: March 21, 2024

Thumbnail of user sohans19
Netherlands
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

Date of experience: March 19, 2024

Thumbnail of user nickb1278
Pennsylvania
1 review
0 helpful votes
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March 25th, 2024
Verified purchase

The new interface is horrible. Bring back the old control panel.

Date of experience: March 15, 2024

Thumbnail of user charlesm3717
Kenya
1 review
0 helpful votes
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March 25th, 2024
Verified purchase

10 years ago support and today's support you know what happened

Date of experience: March 15, 2024

Thumbnail of user davidl6589
Mexico
1 review
0 helpful votes
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March 4th, 2024
Verified purchase

Because I made the mistake of thinking that support would be good but I discovered that it is not

Date of experience: February 23, 2024

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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.

Business History

2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.

The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!

Company Representative

Thumbnail of user erinnh1
Reputation T.
Customer Advocate at HostGator
Typically does not respond to reviews
I am the Manager of Brand Reputation for HostGator (Newfold Digital) It's my job to ensure our customers are happy! What a great role huh? You'll be hearing from my team in response to your reviews, Marissa & DJ will take great care of you!

HostGator is a leading provider of web hosting and domain name services. Whether you’re a small business and are looking to improve your online presence, or you’re an individual looking for a hobby or portfolio website, we’ve got you covered. With our drag-and-drop website builder, and our application integrations with WordPress, Drupal and Magento, we have the website solution for you. Our award-winning, 24/7/365 support and seamless upgrades will ensure you never get stuck. Try HostGator today! https://www.hostgator.com/web-hosting

How do I know I can trust these reviews about HostGator?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
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