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    HostGator

HostGator

Overview

HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.

  • Value
    85
  • Shipping
    36
  • Returns
    48

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.7%
Positive
3,091
Neutral
677
Negative
1,987
View ratings trends
46
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How would you rate HostGator?

Reviews (13,418)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (713) tech support (137) support team (98) tyler moore (80) domain name (63) user interface (34) control panel (28) web designer (36)
Thumbnail of user briano995
Vermont
1 review
0 helpful votes
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February 9th, 2024
Verified purchase

Followed link from email to pay bill. It didn't. Also hard to find billing.

Date of experience: February 2, 2024

Thumbnail of user joonasv1
Finland
1 review
0 helpful votes
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March 23rd, 2024
Verified purchase

Every time I log in I get a promotion and a feedback popup. One time would be enough..

Date of experience: March 13, 2024

Thumbnail of user nicholasb590
Canada
1 review
0 helpful votes
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February 25th, 2024
Verified purchase

Price and customer support very important to me and they have always helped

Date of experience: February 25, 2024

Thumbnail of user lincolnl90
Hong Kong
1 review
0 helpful votes
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March 27th, 2024
Verified purchase

Fine reviews from HostGator users. Technical support is professional, friendly, and patient.

Date of experience: March 17, 2024

Thumbnail of user jameso1722
New York
1 review
0 helpful votes
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March 27th, 2024
Verified purchase

Date of experience: March 17, 2024

Thumbnail of user tamerr7
Kuwait
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

So bad every time delete my host and my domains and not help

Date of experience: March 14, 2024

Thumbnail of user nassouhd
Florida
1 review
0 helpful votes
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March 8th, 2024
Verified purchase

With the new updates it takes more time reaching to where I want and doing what I want

Date of experience: February 27, 2024

Thumbnail of user jacquit24
GB
1 review
0 helpful votes
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March 20th, 2024
Verified purchase

I was recommended hostgator, but I find it difficult to use.

Date of experience: March 10, 2024

Thumbnail of user fayew101
Tennessee
1 review
0 helpful votes
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March 26th, 2024
Verified purchase

Horrible treatment after 20 years.you deleted my websites without warning

Date of experience: March 16, 2024

Thumbnail of user stevem3623
North Carolina
1 review
0 helpful votes
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March 26th, 2024
Verified purchase

Date of experience: March 16, 2024

Thumbnail of user richards5559
California
2 reviews
0 helpful votes
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March 26th, 2024
Verified purchase

I have been on the phone for 2 days trying to get my website back up with no luck.

Date of experience: March 16, 2024

Thumbnail of user robertol213
Costa Rica
1 review
0 helpful votes
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March 26th, 2024
Verified purchase

I think is one of the best providers based in america continent

Date of experience: March 16, 2024

Thumbnail of user fidoc2
Guatemala
1 review
0 helpful votes
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March 14th, 2024
Verified purchase

Why did you save my payment method I did not authorized this.

Date of experience: March 4, 2024

Thumbnail of user stevenp2102
Kansas
1 review
0 helpful votes
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March 17th, 2024
Verified purchase

I have had nothing but trouble with this platform, really think of getting off this platform

Date of experience: March 7, 2024

Thumbnail of user adnann15
Pakistan
1 review
0 helpful votes
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March 25th, 2024
Verified purchase

Date of experience: March 15, 2024

Thumbnail of user ericah541
Wisconsin
1 review
0 helpful votes
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March 25th, 2024
Verified purchase

I have used hostgator since 2007. It is the best service compared to other hosts.

Date of experience: March 15, 2024

Thumbnail of user davidg6835
Florida
1 review
0 helpful votes
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March 25th, 2024
Verified purchase

I was told 3 years ago that this year the cost would be $250. It came in much higher.

Date of experience: March 15, 2024

Thumbnail of user talphah
Pennsylvania
1 review
0 helpful votes
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March 25th, 2024
Verified purchase

Thought it was easy to use. Its become a headache.

Date of experience: March 15, 2024

Thumbnail of user archibaldc27
California
1 review
0 helpful votes
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March 25th, 2024
Verified purchase

Date of experience: March 15, 2024

Thumbnail of user ryane541
Florida
1 review
0 helpful votes
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February 7th, 2024
Verified purchase

Familiar with it. Tech Support is usually very good. Easy to work with CPanel and Softaculous.

Date of experience: February 7, 2024

Thumbnail of user glenns806
New York
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

When I try to log on it always forces my mac to suggest a new password. That messes it up.

Date of experience: January 11, 2024

Thumbnail of user williamg3396
New Jersey
1 review
0 helpful votes
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March 21st, 2024
Verified purchase

I'm always able to do what I want to do. If I need help it is available.

Date of experience: March 11, 2024

Thumbnail of user jennifers5921
Texas
1 review
0 helpful votes
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March 23rd, 2024
Verified purchase

Date of experience: March 13, 2024

Thumbnail of user brendanp65
New York
1 review
0 helpful votes
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January 16th, 2024
Verified purchase

Price, ease of use, and reviews. But it's been a mix of good and bad since we've had the service.

Date of experience: January 9, 2024

Thumbnail of user nathanh882
Florida
1 review
0 helpful votes
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January 16th, 2024
Verified purchase

You make it too hard to get down inside the guts of the site where I need to often visit.

Date of experience: January 9, 2024

Sitejabber for Business

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From the business

HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.

Business History

2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.

The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!

Company Representative

Thumbnail of user erinnh1
Reputation T.
Customer Advocate at HostGator
Typically does not respond to reviews
I am the Manager of Brand Reputation for HostGator (Newfold Digital) It's my job to ensure our customers are happy! What a great role huh? You'll be hearing from my team in response to your reviews, Marissa & DJ will take great care of you!

HostGator is a leading provider of web hosting and domain name services. Whether you’re a small business and are looking to improve your online presence, or you’re an individual looking for a hobby or portfolio website, we’ve got you covered. With our drag-and-drop website builder, and our application integrations with WordPress, Drupal and Magento, we have the website solution for you. Our award-winning, 24/7/365 support and seamless upgrades will ensure you never get stuck. Try HostGator today! https://www.hostgator.com/web-hosting

How do I know I can trust these reviews about HostGator?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
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