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HostGator has a rating of 2.9 stars from 13,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HostGator most frequently mention domain name, new interface, and credit card problems. HostGator ranks 2nd among Web Hosting sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Date of experience: March 10, 2024
Difficulty in retaining site visibility...they cancel sites and data to easily.
Date of experience: March 10, 2024
Cost and efficiency but lately the email is not working well when sending out
Date of experience: March 10, 2024
Reputation for customer service, price and ease of use
Date of experience: March 10, 2024
You guys suck everytime, im not sure why im to lazy to movie all my domains to another company.
Date of experience: March 2, 2024
Way too many spam emails, also, emails don't get sent or received. Very very poor.
Date of experience: March 3, 2024
Did NOT have access to my email since april1 had to call an it person to fix it said I should use google instead of hostgater
I didn't choose hostgator but someone who usedto work for me did!
Date of experience: April 11, 2022
Because it was recommended by another popular travel blogger.
Date of experience: March 9, 2024
Old company changed hands twice. Decided on a more stable alternative.
Date of experience: March 9, 2024
Worst customer service -- ever. Check my chat conversation.
Date of experience: March 9, 2024
We have been waiting on you to fix something and you still cannot fix this important need.
Date of experience: February 23, 2024
It was a mistake.Next time I will not repeat it. Be assured
Date of experience: February 23, 2024
I was just asked if I want domain privacy after I have already purchased that product.
Date of experience: February 28, 2024
So far so good. No complaints. I think that I may be working with Host gator for years to come.
Pretty good customer reviews.
Date of experience: April 10, 2022
Hi Michael,
We are very happy to hear this. Thank you for the amazing review!
Marissa
Customer Advocate at HostGator
I cant remember. I found you. I signed up. I have had no reason to leave.
Date of experience: March 6, 2024
Horrible! My email constantly goes down and my cpanel will not load to manage emails.
Date of experience: March 8, 2024
I have seen the site as exciting and a bit easy to go through the steps of hosting a domain
Date of experience: January 30, 2022
Hey Milton,
Thank you for your review!
DJ
Customer Advocate at HostGator
I was looking for an alternative to GoDaddy and I tried HG and haven't been disappointed yet after many years.
Date of experience: April 16, 2022
Hi William,
We are always happy to hear this. Thank you for the awesome review!
Marissa
Customer Advocate at HostGator
It was good company with good rates. Now it is not as it was.
Date of experience: March 7, 2024
Date of experience: March 6, 2024
Very simple and they cooperate with me directly if any problem happens
Date of experience: March 8, 2024
Not stoked that you sell my info to
India "marketing" companies. The phone calls are relentless.
Date of experience: March 8, 2024
Due to excellent services of hostgator hosting and support.
Date of experience: March 8, 2024
Date of experience: March 8, 2024
I'm happy with host gator and the service provided to me
Date of experience: March 8, 2024
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
2002 - HostGator was founded by Brent Oxley, who was then a student at Florida Atlantic University.
2006 - HostGator had passed the 200,000 mark in registered domains, the company moved from the original office in Boca Raton, Florida to a new 20,000 square foot building in Houston, Texas and the company opened its first international office in Canada.
2008 - HostGator prepared for competition companies touting "unlimited" hosting services. Founder Brent Oxley was adamant about being able to back up an "unlimited" option prior to offering service named as such and increased staffing.
2010 - HostGator added an office in Austin, Texas.
2011 - HostGator started operations in India with a its office in Nashik, Maharashtra and a data center.
2012 - HostGator was acquired by Endurance International Group (EIG)
2021 - HostGator (All of EIG) was acquired by Clearlake Capitol Group and merged with Web.com and it's brands to become a part of Newfold Digtal.
The future - As we continue to grow as a company we are offering even more amazing services and world class customer support to meet all our needs, big and small. We look forward to a long and fruitful partnership with you!
Hi Macey,
I am very sorry to hear this. I have asked our escalations team to reach out and see what we can do to be of help. Thank you for bringing this to our attention.
Marissa
Customer Advocate at HostGator